Gerber Collision & Glass - Cornelius

4.9 (1,478reviews)
98%
18705 Statesville Rd,  Cornelius,  NC  28031
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In operation 85 years.

Gerber Collision & Glass - Cornelius offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car
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Email

Reviews (1,478)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, clear and proactive communication, and impressive timeliness. Many highlighted that the team went above and beyond, providing regular updates without needing to be prompted, and frequently completing repairs ahead of schedule. The quality of repairs was frequently described as flawless, with cars returned looking brand new and meticulously cleaned. A few customers noted areas for improvement, including wishing for more proactive communication about unexpected delays and better assessment of hidden damage. Overall, the vast majority of customers expressed high satisfaction and a strong willingness to recommend the shop to others.
AI-Generated from reviews written in the last 12 months
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"Thank you for doing a great job repairing my car after my accident. It was a pleasure working with such a knowledgeable ..." Read more
"... and very helpful during the overall repair process. Repair quality and repaint nicely done and Im very picky." Read more
"... Cornelius for body work. Great customer service and cars have always looked brand new when work was completed. Quality workmanship" Read more
"... MB dealership for service, and they told me I had broken panels underneath that should have been identified and replaced when Gerber assessed it following accident." Read more
"This was a difficult repair and the folks at Gerber made it look GREAT!!"
"Right on time which was amazing considering the snow storm!"
"... Gerber. They did a great job on my car repairs and finished way ahead of schedule. Would highly recommend." Read more
"It took longer but because of an unknown damaged sensor that had to be ordered"
"... professional. Liked the daily updates on the progress. Job finished in slightly less time than quoted and my car looks amazing Thanks to all involved." Read more
"It was ready 6 days early!"
"... an accident. Everything was explained clearly and I was given updates twice a week. My questions were answered promptly, and all work done with care." Read more
"Regular and detailed communication, I never had to call to get status, they always called me first."
"Good repair. More communication would be good. Was thinking it would be a 1.5 day repair max but didnt know about the rear ..." Read more
"... been easier. Setting up the appointment was quick, communication was consistent and helpful throughout, and pickup was just as effortless. Truly a great ..." Read more
"They were nice people but communication could have been better."

My Experience

My Experience

The communication was clear and consistent.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great communications and status updates

Likely to Recommend

Repair Quality

Great communication and excellent work.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The team was extremely helpful and kept me updated along the way. While my car was there on an insurance claim. I would definitely take my car there if I needed collision work!

Likely to Recommend

Repair Quality

Very happy with the communication and the final results

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I was very happy with the service I received from Gerber. They did a great job on my car repairs and finished way ahead of schedule. Would highly recommend.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

The work performed was excellent, and the communication was great! Would highly recommend them to anyone needing body work.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The car looks just like brand new. Thank you!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everyone was very courteous & helpful They kept me informed on the progress of the repairs🥰

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The car repairs look so good it would be hard for anyone not aware of my accident and the damage done to the car to know any repairs had been completed. Jamie and his staff were great to work with. I had daily updates and they delivered my completed car over a week ahead of schedule. I will recommend this business to anyone asking my opinion on accident damaged vehicles.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Good repair. More communication would be good. Was thinking it would be a 1.5 day repair max but didn’t know about the rear parking sensor they had to order that made it a 3 day repair until I picked it up. So I didn’t understand the extra time when I called about a status. Would have understood the extra day and a half if I would have known about the unexpected broken part needed.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I had extensive repairs done after an accident. Everything was explained clearly and I was given updates twice a week. My questions were answered promptly, and all work done with care.

Likely to Recommend

I have already recommended Gerber

Repair Quality

Thank you for doing a great job repairing my car after my accident. It was a pleasure working with such a knowledgeable and congenital staff. I will definitely recommend Gerber.

Customer Service

I appreciated the twice a week updates. All my questions were answered promptly.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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