Caliber - Cornelius

4.8 (5,782reviews)
96%
20440 Chartown Dr,  Cornelius,  NC  28031
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In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (5,782)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, clear and proactive communication, and timely repairs. Many highlighted the professionalism and friendliness of both front desk staff and repair advisors. Frequent text and phone updates throughout the repair process were widely appreciated, with numerous customers noting they felt informed every step of the way. Repairs were frequently completed ahead of schedule, and vehicles were often returned cleaner than dropped off. The seamless coordination with insurance companies and rental car services was also commended. A few customers noted areas for improvement, including more consistent proactive updates, better quality control checks before vehicle return, and greater attention to interior cleanliness and personal belongings. Overall, the vast majority of customers expressed high satisfaction and indicated they would return and recommend the shop to others.
AI-Generated from reviews written in the last 12 months
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"The work Quality was EXCELLENT! You really could not tell something was repaired. I would not think twice to ..." Read more
"... a great job repairing the hood on our VW Tiguan. So impressed with the quality of workmanship! Thank you!!" Read more
"... accident and reassuring during the entire process. Easiest transaction when dealing with an already stressful situation." Read more
"The repairs on the car were truly phenomenal. The paint matched perfectly and all parts were installed properly ..." Read more
"Exceptional experience. Everyone was very professional and very helpful. Communication was top notch and the service was completed before the initial ..." Read more
"I couldnt be happier with the service! My car was repaired perfectly and was ready much sooner than I expected."
"... awesome! He kept me up to date with repairs and even completed everything a week earlier than scheduled. I could not be happier with the outcome. Highly recommend ..." Read more
"Car was returned three days earlier than originally anticipated"
"My car was done the time they said it would be done. It actually was done two days ahead of time. I definitely ..." Read more
"... were kept fully informed throughout the process. Our car was delivered ahead of schedule. Great job. Thanks!" Read more
"Communication is excellent. I knew what to expect every step of the way, and the lifetime guarantee is the ..." Read more
"From start to finish they are so easy to work with. The communication chain is unmatched."
"... the way through. They walk through every step and they keep you well informed through text messages of where your vehicle is and what process that it is in. Im ..." Read more
"Very professional And courteous staff. I was updated every step of the repair process. Extremely satisfied."
"Love the dashboard combined with real people service model. The DB was accurate but didnt stop me from talking ..." Read more

My Experience

I am very happy with the repair work! Thank you!

Likely to Recommend

Repair Quality

Very satisfied with the repairs! Thank you so much!

Customer Service

Customer service was very helpful and informative!

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Jeremy was professional and courteous in his approach. The text messages were timely and very effective. Better care can be taken with an occasional, in person, follow up by the service staff. The work performed by the by the repair crew was outstanding. Thank you

Likely to Recommend

Repair Quality

Customer Service

They were extremely efficient and professional. They kept in contact with me on a consistent basis. The only area of improvement would be for a live person to communicate occasionally rather than AI.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Lloyd was great and so were the ladies in the office. They made it a pleasant experience for not so fun issue.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

The repair itself, the communication, and the people were all tremendous throughout the whole process!

My Experience

Everything looks great!! Thank you to Joe for keeping me updated on the progress while I was gone on vacation. I was Happy that ya’ll could do it while I was on vacation & was ready when I came back!! Everyone was so helpful & friendly & in the office to thank you ladies!! Thanks JJ for the pleasant ride home!! I would definitely recommend ya’ll to someone else. Thank you for making a bad situation an easy transition to being a good outcome. Thank you again!!

My Experience

My Experience

Likely to Recommend

Repair Quality

Great communication, price came in slightly under estimate, and work came out fantastic.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

You are the best!

Repair Quality

Great front desk, great communication with my service coordinator and a beautiful result on the repairs. Thanks to all!

Customer Service

Daily updates!

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The entire process was made for it to be very easy for me. I appreciate all of the hard work that im sure goes on behind the scenes to make my experience flawless!

Likely to Recommend

Repair Quality

Entire process from start to finish was great. I was kept well informed throughout!

Customer Service

Very thorough service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Thank you so much for your professionalism, for your attention to detail, and for ensuring that these repairs were done to the best of your abilities. Our family is so very grateful.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Team did an outstanding job and provided A1 service.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Great overall experience at Caliber Collision. The door was repaired very fast and it looks like the original door.

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