Caliber - Cornelius

4.8 (5,736reviews)
96%
20440 Chartown Dr,  Cornelius,  NC  28031
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In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
Call
Email

Reviews (5,736)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, seamless repair processes, and exceptional communication. Many highlighted that they were kept informed at every stage through regular text updates, making the experience stress-free. Repairs were frequently completed ahead of schedule, with vehicles returned looking brand new, often cleaned inside and out as a pleasant surprise. The professionalism, friendliness, and attentiveness of the entire team - from front desk staff to repair technicians - were repeatedly commended. Customers noted the shop went above and beyond expectations, with several mentioning they would not hesitate to return or recommend the shop to others. A few customers noted areas for improvement, including occasional delays in communication updates, parts-related delays affecting timelines, and isolated quality control concerns - all shared directly from customer feedback.
AI-Generated from reviews written in the last 12 months
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"The work Quality was EXCELLENT! You really could not tell something was repaired. I would not think twice to ..." Read more
"... shows the dedication they have to their customers. The repairs on the car were truly phenomenal. The paint matched perfectly and all parts were installed ..." Read more
"... insurance and damage. Clarity, consistent updates, and quality control over my car during, and after repair were of high priority to this company. They exceeded ..." Read more
"Staff was comforting post accident and reassuring during the entire process. Easiest transaction when ..." Read more
"Team went above and beyond, repair looks fantastic and they even cleaned the inside and outside of the vehicle which was unexpected."
"Car was returned three days earlier than originally anticipated"
"Right on schedule and much faster then I anticipated!"
"... were kept fully informed throughout the process. Our car was delivered ahead of schedule. Great job. Thanks!" Read more
"... very helpful. Communication was top notch and the service was completed before the initial estimated time. Highly recommend" Read more
"... handling my vehicle were courteous and professional. The work was done ahead of schedule and my truck looks great." Read more
"Communication is excellent. I knew what to expect every step of the way, and the lifetime guarantee is the ..." Read more
"... the way through. They walk through every step and they keep you well informed through text messages of where your vehicle is and what process that it ..." Read more
"... it was going to take to repair my vehicle to the daily updates and text messages. I am extremely Happy and satisfied with the Repairs and Service. My car ..." Read more
"... but they also explained every step thoroughly and kept communication top-notch throughout the entire process. I truly couldnt have asked for a better experience. ..." Read more
"Very professional And courteous staff. I was updated every step of the repair process. Extremely satisfied."

My Experience

Talking to the Ford dealership it took too long for the repairs. And I was not informed that my vehicle had to be transported out of the city for repairs

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

No

Ready on Time?

No

My Experience

Likely to Recommend

Repair Quality

Customer Service

I haven’t heard from Nationwide regarding the liability on my neighbor who hit my car.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Great service always kept me informed

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Lloyd and the whole Caliber team have done an excellent job. I am really impressed by the result they achieved. I usually don’t respond to surveys but they deserve to know that I am happy with their work,

Likely to Recommend

Repair Quality

The team made the whole process painless

Customer Service

The front desk made it easy to understand the process and arranged for a rental car. Lloyd the project manager, is very competent.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Most definitely!!!

Repair Quality

Very helpful and professional, polite and respectful like they cared about me and my car 🚗, I highly recommend them 👌 👍 😊 🙂

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Lloyd and the front desk staff were always supportive and Lloyd kept me up dated on the progress of the repair of my vehicle. Once my car was ready, the transfer of my rental car and understands the repair of my vehicles was fully explained. Llyod is one of your best employees along with his team. Thank you for making the repair process less stressful.

Likely to Recommend

Company has always provided outstanding customer service and work

Repair Quality

Communication Supportive Professional

Customer Service

Professional Supportive

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

I would gladly recommend caliber to anyone.

Repair Quality

Caliber was very professional all the way through. They walk through every step and they keep you well informed through text messages of where your vehicle is and what process that it is in. I’m very happy with the work they did. Thank you very much.

Customer Service

Caliber was very professional all the way through. They walk through every step and they keep you well informed through text messages of where your vehicle is and what process that it is in. I’m very happy with the work they did. Thank you very much.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

From the moment I got in touch with Caliber Collision after my accident, everyone was polite nice and informative. They made me feel comfortable in an uncomfortable situation. From learning what it was going to take to repair my vehicle to the daily updates and text messages. I am extremely Happy and satisfied with the Repairs and Service. My car looks and runs like new and the staff from the front door to the managers made me feel valued and appreciated. Thank you so so much Caliber Collision, for being the best choice for my car needs. Most definitely will be recommending your services to anyone I know needing auto repairs. Thanks again!! 😁😁😁

My Experience

Scott is great at what he does.

My Experience

Initial review of the repair work looks very well done.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

But the length of time to get the repair done was unreal. 4 weeks to replace a front bumper and side light with so little communication. April from the Denver office was awesome!! Kudos to her. She saved me from becoming ballistic!

My Experience

Joe was great to work with - professional, friendly, kept me informed and updated through the whole process.

My Experience

Jeremy was a great help and managed the repair process well. Great communication with me and my insurance company.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Jeremy did a beautiful job with my Prius and finished early!! Couldn’t be happier

Likely to Recommend

Repair Quality

Excellent service.

Customer Service

Excellent service

Kept me Informed?

Yes

Ready on Time?

Yes

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