Caliber - Cornelius

4.8 (5,733reviews)
96%
20440 Chartown Dr,  Cornelius,  NC  28031
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In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (5,733)

Customers say
Overall Customer Satisfaction
Customers consistently praise the exceptional service quality, with particular emphasis on outstanding communication throughout the repair process. Many highlight the professional and courteous staff who provide regular updates via text messages, keeping customers well-informed at every step. The quality of repairs receives high marks, with vehicles often returned looking brand new and cleaner than when dropped off. Timeliness is another strength, with many repairs completed ahead of schedule. The seamless coordination with rental car services and insurance companies adds significant value. While most experiences are overwhelmingly positive, a few customers noted minor issues with communication timing or quality control that required follow-up visits.
AI-Generated from reviews written in the last 12 months
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"The work Quality was EXCELLENT! You really could not tell something was repaired. I would not think twice to use Caliber Collision ..." Read more
"The repairs on the car were truly phenomenal. The paint matched perfectly and all parts were installed properly leaving the ..." Read more
"I had a wonderful experience with Caliber repair center. Im extremely happy with the way my car looks now. The staff was informative ..." Read more
"Very satisfied! Repairs were done perfectly and quickly!"
"My car was repaired perfectly and looked like new. It was also cleaned inside and out. The team did a great job."
"... the repairs to take at minimum, one month plus+ and my car was finished and cleaned in under 2 weeks. Highly recommend this companyshop." Read more
"... very helpful. Communication was top notch and the service was completed before the initial estimated time. Highly recommend" Read more
"... handling my vehicle were courteous and professional. The work was done ahead of schedule and my truck looks great." Read more
"From start to finish they are so easy to work with. The communication chain is unmatched."
"Communication is excellent. I knew what to expect every step of the way, and the lifetime guarantee is the best part."
"Great communication, great service, and quick. Happy customer! :"
"Very professional And courteous staff. I was updated every step of the repair process. Extremely satisfied."

My Experience

Lloyd and the whole Caliber team have done an excellent job. I am really impressed by the result they achieved. I usually don’t respond to surveys but they deserve to know that I am happy with their work,

Likely to Recommend

Repair Quality

The team made the whole process painless

Customer Service

The front desk made it easy to understand the process and arranged for a rental car. Lloyd the project manager, is very competent.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Most definitely!!!

Repair Quality

Very helpful and professional, polite and respectful like they cared about me and my car 🚗, I highly recommend them 👌 👍 😊 🙂

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Lloyd and the front desk staff were always supportive and Lloyd kept me up dated on the progress of the repair of my vehicle. Once my car was ready, the transfer of my rental car and understands the repair of my vehicles was fully explained. Llyod is one of your best employees along with his team. Thank you for making the repair process less stressful.

Likely to Recommend

Company has always provided outstanding customer service and work

Repair Quality

Communication Supportive Professional

Customer Service

Professional Supportive

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

I would gladly recommend caliber to anyone.

Repair Quality

Caliber was very professional all the way through. They walk through every step and they keep you well informed through text messages of where your vehicle is and what process that it is in. I’m very happy with the work they did. Thank you very much.

Customer Service

Caliber was very professional all the way through. They walk through every step and they keep you well informed through text messages of where your vehicle is and what process that it is in. I’m very happy with the work they did. Thank you very much.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

From the moment I got in touch with Caliber Collision after my accident, everyone was polite nice and informative. They made me feel comfortable in an uncomfortable situation. From learning what it was going to take to repair my vehicle to the daily updates and text messages. I am extremely Happy and satisfied with the Repairs and Service. My car looks and runs like new and the staff from the front door to the managers made me feel valued and appreciated. Thank you so so much Caliber Collision, for being the best choice for my car needs. Most definitely will be recommending your services to anyone I know needing auto repairs. Thanks again!! 😁😁😁

My Experience

Scott is great at what he does.

My Experience

Initial review of the repair work looks very well done.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

But the length of time to get the repair done was unreal. 4 weeks to replace a front bumper and side light with so little communication. April from the Denver office was awesome!! Kudos to her. She saved me from becoming ballistic!

My Experience

Joe was great to work with - professional, friendly, kept me informed and updated through the whole process.

My Experience

Jeremy was a great help and managed the repair process well. Great communication with me and my insurance company.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Jeremy did a beautiful job with my Prius and finished early!! Couldn’t be happier

Likely to Recommend

Repair Quality

Excellent service.

Customer Service

Excellent service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The work was performed well and on time. Caliber kept me unburied every step of the way. I would definitely use them again.

My Experience

So happy

Likely to Recommend

Very good shop with nice employees

Repair Quality

Loved what they’ve done it’s so nice looking I might have to get the other side done to match

Customer Service

Mary was very kind and Lloyed was professional and awesome

Kept me Informed?

Yes

Ready on Time?

Yes

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