Gerber Collision & Glass - Huntersville

4.9 (5,719reviews)
98%
13516 Old Statesville Rd,  Huntersville,  NC  28078
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In operation 85 years.

Gerber Collision & Glass - Huntersville offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
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Reviews (5,719)

Customers say
Overall Customer Satisfaction
Customers consistently praise the exceptional service quality, with repairs described as flawless, leaving vehicles looking brand new. The team is widely recognized for outstanding professionalism, friendliness, and helpfulness throughout the repair process. Communication stands out as a key strength, with customers appreciating frequent updates via text, email, and phone calls, eliminating any uncertainty about their vehicle status. Timeliness is another highlight, with many customers noting their vehicles were completed on or ahead of schedule. Customers also appreciate the added touch of vehicles being returned thoroughly cleaned inside and out. A few customers noted areas for improvement, including occasional delays due to parts availability, rare instances of miscommunication on completion dates, and isolated concerns about repair quality details such as bumper fitment and paint overspray. Overall, the vast majority of customers express high satisfaction and enthusiastically recommend the shop to others.
AI-Generated from reviews written in the last 12 months
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"From start to finish, the process was efficient, professional, and very customer-focused. What stood out most were the daily text updates. ..." Read more
"... communicative and very polite meeting all my needs. They felt my pain almost as much as I did about the damage to our new vehicle. They took very good care of my ..." Read more
"... straightforward and extremely helpful from day one. Absolutely flawless repair. Everyone was very knowledgeable and very timely. Always kept me in the loop. Job ..." Read more
"They were personable, professional, efficient and honest. They helped guide me through the insurance logistics too and they have ..." Read more
"... over many years. This by far was my best experience! The work was exceptional! However, the customer experience was awesome. Daily updates as to the status of as nice. ..." Read more
"I was so excited to get my car back 5 days earlier than originally quoted. Everyone there was so nice. I'd definitely ..." Read more
"... awesome. Daily updates as to the status of as nice. Work done on time actually early. When I picked up the car it looked like it was professionally detailed! Outside ..." Read more
"... and I just had to drop off my rental car with them. They let me know in plenty of time that service was going to take longer than expected." Read more
"They did a great job and I got it back a day earlier than expected. They even cleaned the inside. Very happy with my car."
"... great. Kept up to date along to whole process and car was ready 1 business day before the estimated date." Read more
"... very customer-focused. What stood out most were the daily text updates. I never had to wonder about the status of my vehicle — the communication was consistent ..." Read more
"Communication was excellent and very transparent. Every staff member was incredibly kind. Would highly recommend!"
"Was totally informed about the problems they encountered along the way without me having to call up and find out"
"The staff were amazing! Their ability to communicate, update, and answer questions effectively was outstanding!!"
"I thought the service was excellent. Received a text with updates, an estimated completion date, etc. Also, the car was cleaner than when I left ..." Read more

My Experience

Since this was paid out of pocket, we were only interested in fixing what was most important to us. Your team was exceptional in helping us think this thru, then quoting and performing to those specs.

Likely to Recommend

It could’ve easily been a 10. It’s just that I rarely give recommendations.

Repair Quality

I rarely use any rating of 10: your company was very efficient, professional, and listened well to what I was hoping for.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Appreciate the cleanliness of vehicle when I picked it up.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

The estimate was very fair. The time quoted to do the work was wonderful and we got it back a day earlier than expected. Keeping us informed each day in a text message of the progress was very nice. We are very happy with the results !

Likely to Recommend

Could not be happier with our experience at Huntersville Gerber Collision Center !

Repair Quality

From the Estimate to picking up the vehicle, it was extremely organized. Daily updates while they were working on it and it was ready on time. Looks wonderful !!

Customer Service

Everyone in the office is so nice and personable. So glad we chose this location instead of the Dealership where we bought our vehicle.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Whole experience was easy. Job was done quickly and done well.

Likely to Recommend

Repair Quality

Quick and easy. They followed up and were easy to contact. Repair was done well.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The staff were great with their communication on the progress of my car. And when I did the check of my car and found a small issue, the GM immediately came to check it out and got it fixed up for me. No headache. Just great service!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

The entire team, including Judy and Amanda, were amazing!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Gerber is not the closest shop but it’s where I always bring my vehicles when scratches and dents need addressing. They did great work on my Porsche and, recently, on my Audi. I highly recommend Gerber Collision & Glass. You won’t be disappointed.

Customer Service

Gerber sends regular status updates which help a great deal in planning my day.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Kept me well informed.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

The process from beginning to end went smoothly I am happy

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I am really impressed by the excellent work on my Subaru repair! The office staff is really friendly and helpful and greatly appreciated. They answered my questions and didn’t rush. This was the first time I had to have a collision repair and I am very happy with the great job done.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I have used the specific Gerber collision for many years on multiple occasions, and have recommended them many times.

Repair Quality

Customer Service

I have had the pleasure of working with Amanda a few times now. She was excellent as she has been previously. Excellent customer service. Jan did an excellent job and communicating with me and was pleasant. Marty too was quite helpful and went out of his way to provide assistance.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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