Caliber - Charlotte - University
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
I appreciate a job well done, the communication, you keep me informed. The repair was done in a timely manner. Yes I will recommend you to others who needs work to be done! God bless!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great hassle-free experience at Caliber. Cindy kept me updated to the point I never had to ask or question the status of my car. They even completed the service a week earlier than anticipated.
My Experience - 5.0/5.0 -
Very good work. Can’t tell there was damage to my vehicle.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 1.5/5.0 -
Because of what I am going through
Repair Quality - 0.5/5.0 -
Our car was not put together when we went to pick it up and after said they ordered the right parts , the parts came in defective.
Customer Service - 2.5/5.0 -
I have no issues with the customer service representative.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Customer service was extremely helpful through the process
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
They communicated every step of the way and as a former control freak that meant so much to me
Returned Clean
My Experience - 0.0/5.0 -
I informed them that there was water in my car, after someone hit me. After looking and fixing my bumper, they established that the water was coming from another source not connected to the bumper. Cool understood, in the meantime proper care was not taken care of my vehicle because they allowed it to stay wet which let mold grow in my trunk, they left the backseat down, so mold grew in between my seats into my leather. I have asthma so this is what I was trying to prevent by getting what I thought was the problem fixed in the first place. Now I have further damage due to neglect, which also puts my health more at risk. The job they did on my bumper was amazing, but disregard of proper care of my vehicles interior when you were informed is very disappointing.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They did a great just with recovering the issues I had with my Vehicle.
Customer Service - 5.0/5.0 -
Zack was great and the manager Adam took care of me as well, really appreciate their efforts.
Likely to Recommend - 2.5/5.0
Repair Quality - 3.5/5.0 -
After getting my vehicle I still had some minor damages, I did point it out to the Representative and he brought out a buffer to try to correct some but we still had some Damages that couldn’t be fixed with a buffer. No further action was taken. Very much an inconvenience.
Customer Service - 3.5/5.0
My Experience - 5.0/5.0 -
Top of the line services at Caliber Collision. Zac provided tiptop service.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Team was great at the location I went to near Northlake Mall. My only complaint was I had to go to five different locations before I found out that that was the one I need to go to nothing against them at all.
Customer Service - 5.0/5.0 -
Great team there
My Experience - 5.0/5.0 -
Caliber Collision was such a great experience! Jason from Liberty Mutual explained and guided me through the entire process seamlessly. He provided updates when work started, progress was made, and when the car was done and ready for pickup! Additionally the rest of the staff were super friendly and helpful! If you need work done, this is the place to go after an accident!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great job, great friendly service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Great customer service