Caliber - Charlotte - University
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 1.0/5.0
Repair Quality - 1.5/5.0 -
The fire at my location and lack of communication with the status of my car was EXTREMLY frustrating and unprofessional.
Customer Service - 1.5/5.0 -
They didnt try to help every at any point. I had to give ideas, suggestions, and tell them what I needed because they didnt care
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Thanks Jason and team for a job well done!
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0 -
They did great work in the repair. Unfortunately when the car had to be moved to be finished at another location someone broke the cigarette/phone adapter plug on the center console. I have contacted Ford to order and install a new as this is something Caliber should take responsibility for. It may have been accidental and I'm not sure who or when it happened but it happened while in their care.
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
My Experience - 4.5/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 3.5/5.0
My Experience - 0.0/5.0 -
My car still smelled like fumes from the fire. Something was hanging from the bottom of my car when picking it up and had to turn right back around. The trunk area wasn’t touched, I could literally wipe the smoke dust with my finger. Overall repairs were great. Didn’t do a great job with cleaning from the smoke.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very Satisfied with the work that was done on my car. Outstanding Customer service and they always kept me in the know of the deadline when my car was ready to pickup.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Good job
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Service was great! Thank you
Likely to Recommend - 2.5/5.0
Repair Quality - 2.0/5.0 -
Have to schedule an appointment to bring it back. It's starts shaking with excelerated speeds and pulls hard to the left, I also can hear some noise with the shaking
Customer Service - 4.5/5.0 -
Great customer service
Returned Clean
My Experience - 0.0/5.0 -
The front fender net like is now gray, it was originally black. I couldn’t tell the color until the sunlight hit it. I have gold or orange paint inside my door, on the driver side as.
My Experience - 5.0/5.0 -
Great job. Good communication
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
Great customer service from Cindy and everyone ekse
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Satisfied customer for a job well done!
My Experience - 5.0/5.0 -
Zac communication and customer service skills were amazing
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everyone was helpful and friendly and I was kept in the loop through every process of the repair. When I picked the car up, it was as they promised, and I was very happy.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
100% recommend this place Jason Pierce and the whole crew well experience and professional hospitality really appreciate the great job you done thanks