Caliber - Charlotte - South End

4.9 (7,066reviews)
98%
4438 South Blvd,  Charlotte,  NC  28209
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In operation 29 years, 10 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
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Reviews (7,066)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding service quality, proactive communication, and timely repairs. Many highlighted the seamless, stress-free process from drop-off to pick-up, with repair work frequently described as flawless and exceeding expectations. Regular text and phone updates throughout the repair process were widely appreciated, giving customers confidence and peace of mind. Numerous vehicles were completed ahead of schedule, which customers found to be a pleasant surprise. The friendliness and professionalism of both the service advisors and front desk staff were frequently commended. A few customers noted areas for improvement directly from their experience, including occasional front desk responsiveness, clearer upfront cost communication, and ensuring all repair elements are fully completed before vehicle return.
AI-Generated from reviews written in the last 12 months
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"Received excellent service with daily updates. Disappointed that the car was ready 10 days earlier than estimated. I had planned my out of town trip based on the estimate ..." Read more
"It was ready before it was promised. Dropped it off on Monday and it was ready Thursday afternoon."
"Took materially longer than stated to finish repairs"
"Communication here was top tier! I was communicated with every single step of the way and I could not be more grateful"
"... understand the repairs required for my vehicle . I was informed daily on progress of my vehicle and if I had further questions they were explained by my service specialist. Overall ..." Read more
"Very poor communication about repair status."

My Experience

10/10 great service helped me with everything I needed and was even able to help me return my rental

My Experience

The experience was good and the staff was wonderful. I was able to drop the rental car off there. One trip

My Experience

It was a wonderful experience, the team is so pleasant and very communicative throughout the whole process! My car looks completely new and amazing!!

My Experience

My Experience

Car was repaired by the date promised. Updates in each stage of the process were helpful.

Likely to Recommend

Repair Quality

Highly satisfied with service and work completed

Customer Service

Returned Clean

Kept me Informed?

No

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Josue Martinez did a fantastic job as did every staff member I interacted with. Everyone was so courteous and friendly as well as knowledgeable. They made the process seamless. L

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The service was awesome. 10/10

My Experience

Excellent service

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Josue and Armando were super helpful and friendly! I would definitely come back again and recommend to family and friends!

My Experience

My Experience

My experience was amazing. Armando was my collision repair specialist and he kept me updated every step of the way. The car came out amazing the time to complete was so quick. I stopped in at one point with a question and he immediately came out answer my question. I would definitely recommend caliber collision. Thank you, Armando for your service there. It’s been a pleasure with an unfortunate situation.

My Experience

Likely to Recommend

Great Job

Repair Quality

Customer Service

Armando was great

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

The team was top notch!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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