Caliber - Charlotte - South End

4.9 (7,035reviews)

96%

(704) 679-9109

4438 South Blvd, Charlotte, NC 28209

96%

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4438 South Blvd
Charlotte, NC 28209

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About Caliber - Charlotte - South End

See Photos

4438 South Blvd
Charlotte, NC 28209

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

In operation 29 years, 10 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	7:30 am - 5:30 pm
Tue	7:30 am - 5:30 pm
Wed	7:30 am - 5:30 pm
Thu	7:30 am - 5:30 pm
Fri	7:30 am - 5:30 pm
Sat	Closed

* Holiday hours may differ.

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Website

Reviews (7,035)

Sort By:
Newest
Rating

5,785 Customers Rated

5 Stars

70.8% Complete

(4984)
4 Stars

7.2% Complete

(508)
3 Stars

1.7% Complete

(118)
2 Stars

0.8% Complete

(57)
1 Star

0.4% Complete

(31)
< 1 Star

1.2% Complete

(87)

Customers say

Overall Customer Satisfaction

Customers consistently praised the shop for outstanding service quality, seamless repair processes, and exceptional communication throughout every stage of their vehicle repairs. Many highlighted the professionalism, friendliness, and attentiveness of both service advisors and front desk staff. Repair quality received high marks, with numerous customers noting their vehicles looked brand new upon return, often cleaned inside and out. Timeliness was a frequent highlight, with many vehicles completed ahead of schedule. A few customers noted areas for improvement directly from their feedback, including occasional front desk responsiveness, delays in proactive updates, and isolated concerns about repair completeness or final billing differences from initial estimates.

Select to learn more

Service Quality
Timeliness
Communication

"Outstanding customer service and an excellent job in restoring the car to original condition."

"EXCELLENT CUSTOMER SERVICE! The team always kept me updated and was super friendly and welcoming."

"... done very well, as expected. Unfortunately for me, its been my fourth time bringing my vehicles to this particular repair shop. And every time the work has been done ..." Read more

"Received excellent service with daily updates. Disappointed that the car was ready 10 days earlier than estimated. I had planned my out of town trip based on the estimate ..." Read more

"Took materially longer than stated to finish repairs"

"... knows they will have capacity to work on the repair; i was without my vehicle for almost three weeks for a bumper replace and refinish" Read more

"Communication here was top tier! I was communicated with every single step of the way and I could not be more ..." Read more

"Very poor communication about repair status."

"communication with the actual rep was awesome10! Text messages from corporate system were very confusing ..." Read more

"Apparently, my contact person was out of town, but it did take me five calls to determine if my vehicle would be ready to pick up last Thursday. I then get my vehicle ..." Read more

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"Outstanding customer service and an excellent job in restoring the car to original condition."

"EXCELLENT CUSTOMER SERVICE! The team always kept me updated and was super friendly and welcoming."

"... done very well, as expected. Unfortunately for me, its been my fourth time bringing my vehicles to this particular repair shop. And every time the work has been done ..." Read more

"Received excellent service with daily updates. Disappointed that the car was ready 10 days earlier than estimated. I had planned my out of town trip based on the estimate ..." Read more

"Took materially longer than stated to finish repairs"

"... knows they will have capacity to work on the repair; i was without my vehicle for almost three weeks for a bumper replace and refinish" Read more

"Communication here was top tier! I was communicated with every single step of the way and I could not be more ..." Read more

"Very poor communication about repair status."

"communication with the actual rep was awesome10! Text messages from corporate system were very confusing ..." Read more

"Apparently, my contact person was out of town, but it did take me five calls to determine if my vehicle would be ready to pick up last Thursday. I then get my vehicle ..." Read more

Peter (Lexus owner) reviewed 8/8/26

Not only does the car look great you were on time and in budget! Thank you. I will be back I am sure!

Lourdes (Lexus owner) reviewed 8/8/26

Taia (Honda owner) reviewed 8/6/26

Caroline (Chevrolet owner) reviewed 8/3/26

Kenneth (Hyundai owner) reviewed 8/3/26

Armando was great

Ramsey (Toyota owner) reviewed 7/31/26

Armando was awesome! So happy with my car, thank you!

Stephen (Toyota owner) reviewed 7/31/26

Armando was fantastic! Very professional with great communication

Teresa (Toyota owner) reviewed 7/27/26

Very much happy with the service

Very helpful

Kept me up on what was going on with my car

Giovanna (Honda owner) reviewed 7/27/26

Charles (Acura owner) reviewed 7/21/26

Shawn (Honda owner) reviewed 7/20/26

The service and the customer service was awesome

Love the guy who helped me armado I think

Jonathan (Honda owner) reviewed 7/20/26

Repairs were ahead of schedule, the communication was fantastic and I couldn’t be more satisfied with the experience! Thank you Josue and Caliber!

I have referred family in the past and if I have to return to a body shop provider, Caliber will be my choice!

My car looks like nothing ever happened!

Josue and the Caliber team were courteous and professional. I appreciated the updates throughout the repairs.

Maria (Toyota owner) reviewed 7/20/26

Good work thank you

Rebecca (Lexus owner) reviewed 7/16/26

Went above and beyond😊

Paige (Hyundai owner) reviewed 7/15/26

This is unfortunately for us the 4th time we’ve had a car at Caliber Collision in our the last 1-3 years. Though this might have been the one with least damage (all were not our fault), the process from drop off through pick up was incredibly smooth. Kudos to Armando for the smooth sailing!

Symone (Toyota owner) reviewed 7/14/26

Josue was very kind and provided much care and attention with my vehicle. I would return to this location if needed in the future.

Jeff (Ford owner) reviewed 7/14/26

Robert (Ford owner) reviewed 7/13/26

Hien (Toyota owner) reviewed 7/13/26

Continuous communication of my repair status. Easy to work with during the process

Donovan (Kia owner) reviewed 7/8/26

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When leaving your vehicle, make sure the auto body shop completes a prior damage inspection to identify any scratches or dents not related to the accident.

Caliber - Charlotte - South End

Get an AI powered repair cost prediction

Schedule an estimate appointment

About Caliber - Charlotte - South End

Get an AI powered repair cost prediction

Schedule an estimate appointment

Reviews (7,035)

5,785 Customers Rated

My Experience - 5.0/5.0 -

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0

Customer Service - 0.5/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?