Caliber - Concord Nc

4.9 (3,822reviews)

98%

(704) 782-2929

2760 Concord Parkway South, Concord, NC 28027

98%

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2760 Concord Parkway South
Concord, NC 28027

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About Caliber - Concord Nc

See Photos

2760 Concord Parkway South
Concord, NC 28027

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	7:30 am - 5:30 pm
Tue	7:30 am - 5:30 pm
Wed	7:30 am - 5:30 pm
Thu	7:30 am - 5:30 pm
Fri	7:30 am - 5:30 pm
Sat	Closed

* Holiday hours may differ.

Ford

I-Car

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Website

Reviews (3,822)

Sort By:
Newest
Rating

3,234 Customers Rated

5 Stars

77.7% Complete

(2968)
4 Stars

4.2% Complete

(160)
3 Stars

1% Complete

(40)
2 Stars

0.7% Complete

(26)
1 Star

0.2% Complete

(6)
< 1 Star

0.9% Complete

(34)

Customers say

Overall Customer Satisfaction

Customers consistently praise Caliber Collision for exceptional customer service, with staff being described as professional, friendly, and courteous throughout the repair process. Communication stands out as a major strength, with regular text and phone updates keeping customers well-informed at every step. The quality of repairs receives high marks, with many customers noting their vehicles look brand new or better than before the accident. Timeliness is another positive aspect, with repairs often completed ahead of schedule. Additional touches like thorough vehicle cleaning and detailing are frequently mentioned as pleasant surprises that exceed expectations.

Select to learn more

Service Quality
Timeliness
Communication

"Truly exceptional customer service. The estimator handling our case went above and beyond ..." Read more

"Best customer service experience I have encountered in decades."

"Your customer service was top notch from the beginning to the end. I would highly recommend you to everyone"

"Great service from the whole team and excellent customer care. Perfect repair and fast turnaround. ..." Read more

"The entire staff were professional and courteous. The quality of the repair was excellent and I highly ..." Read more

"... from the whole team and excellent customer care. Perfect repair and fast turnaround. Exceptional." Read more

"The job was done in a very timely fashion and they never went over the quoted price. Very happy ..." Read more

"It was delivered much earlier than expected!"

"Customer service was Excellent and work was done in a timely manner"

"So quick and the car clean was a nice touch!"

"Professional competent service, keeping me informed and up to date progress of repair. People courteous and easy to communicate with, service ..." Read more

"... first called to see about starting the process to being informed throughout the repair to picking my car up everyone was so nice and helpful. Thank you!" Read more

"Caliber was fantastic to work with! They were flexible and updated via text - which is very convenient for a busy family! Thank ..." Read more

"Communication amazing"

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"Truly exceptional customer service. The estimator handling our case went above and beyond ..." Read more

"Best customer service experience I have encountered in decades."

"Your customer service was top notch from the beginning to the end. I would highly recommend you to everyone"

"Great service from the whole team and excellent customer care. Perfect repair and fast turnaround. ..." Read more

"The entire staff were professional and courteous. The quality of the repair was excellent and I highly ..." Read more

"... from the whole team and excellent customer care. Perfect repair and fast turnaround. Exceptional." Read more

"The job was done in a very timely fashion and they never went over the quoted price. Very happy ..." Read more

"It was delivered much earlier than expected!"

"Customer service was Excellent and work was done in a timely manner"

"So quick and the car clean was a nice touch!"

"Professional competent service, keeping me informed and up to date progress of repair. People courteous and easy to communicate with, service ..." Read more

"... first called to see about starting the process to being informed throughout the repair to picking my car up everyone was so nice and helpful. Thank you!" Read more

"Caliber was fantastic to work with! They were flexible and updated via text - which is very convenient for a busy family! Thank ..." Read more

"Communication amazing"

Deborah (Volkswagen owner) reviewed 8/3/26

Our representative, Scott, was amazing!

Amy (Subaru owner) reviewed 8/3/26

Cariece (Dodge owner) reviewed 8/3/26

My repair was completed in a timely fashion, and everyone involved was professional and pleasant the entire process.

Linda (Kia owner) reviewed 8/3/26

Cierra (Toyota owner) reviewed 8/3/26

Cenderiea (Kia owner) reviewed 8/3/26

Adam (Chevrolet owner) reviewed 8/3/26

My truck bed was full of someone else's car scraps like plate tag holders, floor mats, broken plastic. The light was not repaired, and the brakes were sticking horribly

Denver location is wonderful, however my truck had to be sent to the concord location. I asked for a prin out of my truck frame measurements before and after repair and never received it

Joseph (Toyota owner) reviewed 7/31/26

Lee (Dodge owner) reviewed 7/31/26

Paula (Land Rover owner) reviewed 7/31/26

Alston and Scott did a great job‼️

Scott and Alston did a great job

Keith (Mercedes-Benz owner) reviewed 7/30/26

Excellent service!!

Charlene (Toyota owner) reviewed 7/30/26

Radwan (Mercedes Benz owner) reviewed 7/30/26

Great customer service, very professional

Shante (Lexus owner) reviewed 7/29/26

My caliber guy was phenomenal. He was personable, understanding and knowledgeable.

Jadarrion (Toyota owner) reviewed 7/29/26

Great job !!!!! Highly recommend!

Wilhelmena (Audi owner) reviewed 7/29/26

William (Genesis owner) reviewed 7/28/26

Latonya (Hyundai owner) reviewed 7/27/26

Scott is very nice and professional. He was able to answer any questions I had. He did a great job on my car.

Christopher (Dodge owner) reviewed 7/27/26

The team did a great job with exceptional service. They kept me up to date with the status of my repair and answered all my questions swiftly. The repair was perfect and done way faster than I expected.

Jason (Honda owner) reviewed 7/27/26

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view more shops in: Concord | 28027

It's not advisable to drive your car to an auto body repair shop if you see fluids leaking, the steering or suspension feels misaligned, the car is making an unusual noise after an accident, or if an air bag was deployed.

Caliber - Concord Nc

Get an AI powered repair cost prediction

Schedule an estimate appointment

About Caliber - Concord Nc

Get an AI powered repair cost prediction

Schedule an estimate appointment

Reviews (3,822)

3,234 Customers Rated

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 2.0/5.0

Repair Quality - 2.5/5.0 -

Customer Service - 3.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?