Caliber - Concord Nc
2760 Concord Parkway South,
Concord,
NC
28027
USA
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
Services
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
Payment Types
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
Languages
- English
Hours
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Ford
I-Car
Customers say
Overall Customer Satisfaction
Customers consistently praise Caliber Collision for exceptional customer service, with staff being described as professional, friendly, and courteous throughout the repair process. Communication stands out as a major strength, with regular text and phone updates keeping customers well-informed at every step. The quality of repairs receives high marks, with many customers noting their vehicles look brand new or better than before the accident. Timeliness is another positive aspect, with repairs often completed ahead of schedule. Additional touches like thorough vehicle cleaning and detailing are frequently mentioned as pleasant surprises that exceed expectations.
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Service Quality
"Truly exceptional customer service. The estimator handling our case went above and beyond ..."
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"Best customer service experience I have encountered in decades."
"Your customer service was top notch from the beginning to the end. I would highly recommend you to everyone"
"Great service from the whole team and excellent customer care. Perfect repair and fast turnaround. ..."
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"The entire staff were professional and courteous. The quality of the repair was excellent and I highly ..."
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"... from the whole team and excellent customer care. Perfect repair and fast turnaround. Exceptional."
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"The job was done in a very timely fashion and they never went over the quoted price. Very happy ..."
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"It was delivered much earlier than expected!"
"Customer service was Excellent and work was done in a timely manner"
"So quick and the car clean was a nice touch!"
"Professional competent service, keeping me informed and up to date progress of repair. People courteous and easy to communicate with, service ..."
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"... first called to see about starting the process to being informed throughout the repair to picking my car up everyone was so nice and helpful. Thank you!"
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"Caliber was fantastic to work with! They were flexible and updated via text - which is very convenient for a busy family! Thank ..."
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"Communication amazing"
Deborah
(Volkswagen owner)
reviewed 7/31/26
My Experience - 5.0/5.0 -
Our representative, Scott, was amazing!
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Cariece
(Dodge owner)
reviewed 7/31/26
My Experience - 5.0/5.0 -
My repair was completed in a timely fashion, and everyone involved was professional and pleasant the entire process.
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Joseph
(Toyota owner)
reviewed 7/31/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Paula
(Land Rover owner)
reviewed 7/31/26
My Experience - 5.0/5.0 -
Alston and Scott did a great job‼️
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Scott and Alston did a great job
Customer Service - 5.0/5.0
Returned Clean
Keith
(Mercedes-Benz owner)
reviewed 7/30/26
My Experience - 5.0/5.0 -
Excellent service!!
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Charlene
(Toyota owner)
reviewed 7/30/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Radwan
(Mercedes Benz owner)
reviewed 7/30/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great customer service, very professional
Customer Service - 5.0/5.0
Returned Clean
Shante
(Lexus owner)
reviewed 7/29/26
My Experience - 5.0/5.0 -
My caliber guy was phenomenal. He was personable, understanding and knowledgeable.
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Jadarrion
(Toyota owner)
reviewed 7/29/26
My Experience - 5.0/5.0 -
Great job !!!!! Highly recommend!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Wilhelmena
(Audi owner)
reviewed 7/29/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Latonya
(Hyundai owner)
reviewed 7/27/26
My Experience - 5.0/5.0 -
Scott is very nice and professional. He was able to answer any questions I had. He did a great job on my car.
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Christopher
(Dodge owner)
reviewed 7/27/26
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
The team did a great job with exceptional service. They kept me up to date with the status of my repair and answered all my questions swiftly. The repair was perfect and done way faster than I expected.
Jason
(Honda owner)
reviewed 7/27/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Dequan
(GMC owner)
reviewed 7/27/26
My Experience - 5.0/5.0 -
Great work done
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Barbara
(Hyundai owner)
reviewed 7/27/26
My Experience - 5.0/5.0 -
Fast service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Fast service
Customer Service - 5.0/5.0 -
Fast service
Returned Clean
Felecia
(Audi owner)
reviewed 7/27/26
My Experience - 5.0/5.0 -
The entire team showed professionalism throughout the process.
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Deziree
(Nissan owner)
reviewed 7/27/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
David
(Honda owner)
reviewed 7/27/26