Gerber Collision & Glass - Mooresville

4.9 (5,587reviews)
99%
111 Commons Dr,  Mooresville,  NC  28117
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In operation 81 years, 14 years at this location.

Gerber Collision & Glass - Mooresville offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car
Nissan
Call
Email

Reviews (5,587)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding communication, with many highlighting daily texts, calls, and emails keeping them informed at every stage of the repair process. The quality of repairs received high marks, with numerous customers noting their vehicles looked brand new or even better than before the accident. Timeliness was a standout strength, as many vehicles were completed ahead of schedule, often days or even weeks early. Staff were repeatedly described as professional, friendly, courteous, and genuinely caring. Customers also appreciated the seamless coordination with insurance companies and the lifetime warranty offered on repairs. A few customers noted minor areas for improvement based on their experiences, including occasional interior cleanliness concerns, a rare instance of a trim piece not being fully addressed, and isolated quality control observations upon pickup.
AI-Generated from reviews written in the last 12 months
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"... pick up my vehicle. Very pleased with the work done. Looking at my vehicle you would never know the damages it received in the accident! Highly recommend if ..." Read more
"... friendly and the quality of the work speaks for itself. Nobody would be able to tell the front end of the car was resprayed. If anything the paint looks better than OEM" Read more
"Excellent service and workmanship! Very dependable!"
"Status update everyday, explained what was done, lifetime warranty, very thorough in finding even small dents caused by accident."
"... service. Everyone was super polite and welcoming. My vehicle was repaired quickly. Not a single complaint." Read more
"It was ready two weeks early."
"Beat the estimated time by 11 days!!"
"It was ready z week earlier than promised."
"... able to outsource the parts and get them in quicker. It only took four days for the car to be fixed back to 100%" Read more
"... Collision & Glass went above a beyond on my care repair. The repairs were completed much faster than expected. They even washed and cleaned the inside of my car, ..." Read more
"... be bringing someone else into fix certain issues. I was very pleased with the communication throughout this entire experience." Read more
"Gerber was very and keeping us informed. We received text emails and calls in every step of the way. Not to mention I had a few questions and when I ..." Read more
"Again, they did a great job leaving detailed messages about the status and then they stayed on that schedule without any surprises. It built a lot of trust throughout ..." Read more
"Gerber provided the best communication I've ever had from a service provider of any kind. The progress texts kept me informed, ..." Read more
"... picked up my car. They made the whole process so easy. The very genuine and caring Customer Service was beyond Excellent! My car had collision damage and looked great after ..." Read more

My Experience

Awesome repair work!

Likely to Recommend

Repair Quality

Awesome repair work

Customer Service

Awesome

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The folks at Gerber were great they did a wonderful job on my car.It was ready for pickup Two days early.I plan to take my pickup truck there for some much needed work.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Awesome job!!!!

Likely to Recommend

Repair Quality

Amazing job. Great communication.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

An excellent job by your team! My crv looks fantastic. Thank you for your attention to detail. I just bought the car and then was hit by a deer. Super nice work👍😁👍😁

Likely to Recommend

I would definitely recommend Gerber ! Great service

Repair Quality

What a great job on my Brenda new car after a deer ran into me. It’s perfect. Thank you all for being so nice and attentive!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Good

My Experience

Likely to Recommend

Repair Quality

Customer Service

Was a great experience for the circumstance. They did a great job of keeping me informed and making sure I knew everything that was going on. Can't say thank you to them guys enough

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Excellent work and communication from the entire team at Gerber. You never want to have to get your vehicle fixed, but when an accident happens, this is the place to go!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Excellent customer service. Great job keeping me up to date on repairs and when I could expect to pick up my vehicle. Very pleased with the work done. Looking at my vehicle you would never know the damages it received in the accident! Highly recommend if anyone is in need of car repairs! They work in a timely manner and are A+ from the moment I entered the door to the moment I was able to drive my vehicle home! Also they were spot on with the quote I was given for my repairs! I Would never consider going anywhere else!!!!

Likely to Recommend

Very professional and courteous shop.

Repair Quality

Superb

Customer Service

Gerber staff kept me updated all throughout the process. The finished product looks superb.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Wonderful customer service!

Likely to Recommend

Repair Quality

I like that a human being answers tge phone and is quite knowledgeable. I was impressed with the service and care I received from everyone at Gerber. I would highly recommend Gerber.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Wonderful, personable folks to work with, very satisfied with the repair.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

The service was excellent from beginning to end. I received daily updates on the time line for the repair. Every person that I had contact with provided excellent customer service

Customer Service

See comment on previous question

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Vehicle looks great but would l I like to drive it a bit to ensure everything works as it should.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Worked out just fine. Zero issues. Would use service again

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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