Gerber Collision & Glass - Statesville

4.8 (2,797reviews)

96%

(704) 873-9631

804 Salisbury Rd, Statesville, NC 28677

96%

See Photos

804 Salisbury Rd
Statesville, NC 28677

Get Directions Website Email

Take photos and get an online estimate

Online Estimate

Schedule an estimate appointment

Book Appointment

About Gerber Collision & Glass - Statesville

See Photos

804 Salisbury Rd
Statesville, NC 28677

Get Directions Website Email

Take photos and get an online estimate

Online Estimate

Schedule an estimate appointment

Book Appointment

In operation 85 years, 10 years at this location.

Gerber Collision & Glass - Statesville offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Towing
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	8:00 am - 5:00 pm
Tue	8:00 am - 5:00 pm
Wed	8:00 am - 5:00 pm
Thu	8:00 am - 5:00 pm
Fri	8:00 am - 5:00 pm
Sat	Closed

* Holiday hours may differ.

I-Car

Call

Website

Reviews (2,797)

Sort By:
Newest
Rating

2,324 Customers Rated

5 Stars

71.2% Complete

(1992)
4 Stars

7% Complete

(195)
3 Stars

1.6% Complete

(45)
2 Stars

1.3% Complete

(36)
1 Star

0.6% Complete

(16)
< 1 Star

1.4% Complete

(40)

Customers say

Overall Customer Satisfaction

Customers consistently praised the shop for its outstanding communication, with many highlighting frequent text and phone updates that kept them informed throughout the repair process without needing to follow up themselves. The quality of repairs was widely celebrated, with numerous customers noting their vehicles looked brand new or like the damage never occurred. Timeliness was another strong point, as many repairs were completed ahead of schedule. Staff professionalism, friendliness, and willingness to go above and beyond were frequently mentioned. Several customers also appreciated the complimentary interior and exterior cleaning of their vehicles. A few customers noted areas for improvement, including occasional paint imperfections, delays in readiness, and instances where communication could have been more proactive, particularly around cost changes or repair status updates.

Select to learn more

Service Quality
Timeliness
Communication

"Showed empathy, knowledgeable, fast, didn't miss a beat. 10 out of 10 all the way. You don't experience this ..." Read more

"... Collision shop a couple times and I have ALWAYS been treated with respect and professionalism! The employees are so friendly and considerate of my situation. ..." Read more

"The customer contact was excellent, the repairs were excellent, and they even vacuumed out my car and cleaned the outside!!! All of the employees I ..." Read more

"... with my experience with Gerber Collision. They were professional, extremely well organized, and got my car back to me in the promised time and within the estimated ..." Read more

"Gerber Collision has a very professional and responsive team. I received excellent service from the intake process through completion."

"Your team got me in sooner than expected and out before the quoted time and I knew what was happening every step of the way."

"I was told 2-3 weeks, it was 5 days. I appreciated that - I'd way rather you set conservative expectations."

"Early, even though they found more wrong."

"My car looks great and the repairs were done in less than a week! Thank you so much!"

"... great looks brand new. They kept me updated. And the truck was finished very quickly. Didn't have to wait long to get it back." Read more

"... was happening. I never had to call because of the pizza tracker text messages and then above that still verbal communication took place." Read more

"... was the best part… no need to call and check in, updates were sent to my phone almost daily" Read more

"The continuous communication on the progress of the repairs was greatly appreciated. The repairs have my car looking ..." Read more

"Great experience from start to finish. Loved the daily updates provided via text and the open communication. They went above and beyond."

"... The inside of my car was also cleaned.Thank you. I appreciated the text updates. Thank you Gerber Collision. I am very satisfied with the repairs on my car. Thank ..." Read more

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"Showed empathy, knowledgeable, fast, didn't miss a beat. 10 out of 10 all the way. You don't experience this ..." Read more

"... Collision shop a couple times and I have ALWAYS been treated with respect and professionalism! The employees are so friendly and considerate of my situation. ..." Read more

"The customer contact was excellent, the repairs were excellent, and they even vacuumed out my car and cleaned the outside!!! All of the employees I ..." Read more

"... with my experience with Gerber Collision. They were professional, extremely well organized, and got my car back to me in the promised time and within the estimated ..." Read more

"Gerber Collision has a very professional and responsive team. I received excellent service from the intake process through completion."

"Your team got me in sooner than expected and out before the quoted time and I knew what was happening every step of the way."

"I was told 2-3 weeks, it was 5 days. I appreciated that - I'd way rather you set conservative expectations."

"Early, even though they found more wrong."

"My car looks great and the repairs were done in less than a week! Thank you so much!"

"... great looks brand new. They kept me updated. And the truck was finished very quickly. Didn't have to wait long to get it back." Read more

"... was happening. I never had to call because of the pizza tracker text messages and then above that still verbal communication took place." Read more

"... was the best part… no need to call and check in, updates were sent to my phone almost daily" Read more

"The continuous communication on the progress of the repairs was greatly appreciated. The repairs have my car looking ..." Read more

"Great experience from start to finish. Loved the daily updates provided via text and the open communication. They went above and beyond."

"... The inside of my car was also cleaned.Thank you. I appreciated the text updates. Thank you Gerber Collision. I am very satisfied with the repairs on my car. Thank ..." Read more

Eugene (Honda owner) reviewed 8/28/26

Extremely pleased with the overall repair process. The phone and text updates were much appreciated. Very clear the whole team was dedicated to providing excellent service

Annie (Chevrolet owner) reviewed 8/28/26

Very satisfied with the results, got my car back a Day earlier.

Keith (Toyota owner) reviewed 8/27/26

Finished my car in a few days and did a good job repairing the damage

Heather (Kia owner) reviewed 8/27/26

William (Toyota owner) reviewed 8/27/26

Susan (Nissan owner) reviewed 8/26/26

Yes...I would highly recommend!

Brittney (Ford owner) reviewed 8/24/26

I have been to Gerber twice now and both times they have gone above and beyond with both their repair work and their customer service. My truck looks even better now than before the collision, I can absolutely see why they are a USAA preferred partner. I cannot recommend them enough, if you’re in a collision Gerber is the place to go for your repairs!

Kathleen (Toyota owner) reviewed 8/24/26

I would recommend this shop to everyone.

So very happy with the excellent service, courteous & professional staff, and the finished repairs. Thank you

They kept us informed!

Kenneth (Lincoln owner) reviewed 8/24/26

Charles (Nissan owner) reviewed 8/23/26

Patricia (Chevrolet owner) reviewed 8/21/26

Tammy (Buick owner) reviewed 8/20/26

Brittany (Nissan owner) reviewed 8/20/26

mariah and laura were great! their customer service was 10/10 so i would recommend but the people in the back should be more careful when FIXING someone’s car and when getting in and out with dirty hands.

i only say that because i had to take my car back a 2nd time

mariah and laura were great the entire time. very friendly and did things in a timely manner.

James (Lexus owner) reviewed 8/20/26

Good work done in expeditious manner. Hope not to be back but will refer to others Great experience

Great service. Very efficient good work

Susie (Nissan owner) reviewed 8/20/26

Great customer service and would highly recommend.

Janet (Honda owner) reviewed 8/19/26

Jerrod (Honda owner) reviewed 8/17/26

Joeseph (Ford owner) reviewed 8/17/26

They where great would recommend anytime.

Everyone was professional and I new every step of the way.

Extremely knowledgeable and helpful.

Jody (Hyundai owner) reviewed 8/17/26

Robert (Lexus owner) reviewed 8/17/26

I was satisfied with the results. I was dissatisfied with how long it took to do the work.But I understand its not a overnight thing.Thanks for everything 😘

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You have the right to choose where to fix your vehicle. Your auto insurance company cannot require you to go to a particular auto body repair facility.

Gerber Collision & Glass - Statesville

Take photos and get an online estimate

Schedule an estimate appointment

About Gerber Collision & Glass - Statesville

Take photos and get an online estimate

Schedule an estimate appointment

Reviews (2,797)

2,324 Customers Rated

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 2.5/5.0

Repair Quality - 2.5/5.0

Customer Service - 4.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

Repair Quality - 4.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0