Caliber - Harrisburg Nc

4.8 (3,312reviews)
95%
11848 University City Blvd,  Charlotte,  NC  28213
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In operation 29 years, 6 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (3,312)

Customers say
Overall Customer Satisfaction
Customers consistently praise the exceptional communication and customer service provided throughout the repair process. Many highlight receiving regular text and phone updates that kept them informed at every step, making the experience stress-free. The quality of repairs is frequently described as outstanding, with vehicles looking brand new or better than before the accident. Paint matching and body panel alignment are consistently excellent. Timeliness is generally strong, with many repairs completed ahead of schedule. Staff professionalism and friendliness create a welcoming environment. The attention to detail, including vehicle cleaning and detailing upon return, exceeds customer expectations. While some customers experienced delays due to parts availability or weather, the proactive communication about these issues maintained satisfaction. A few isolated concerns about specific repair details or completion times were noted, but the overwhelming majority express high satisfaction and strong likelihood to recommend the service to others.
AI-Generated from reviews written in the last 12 months
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"it was a quick repair and done in two business days early from the original estimated completion date. they also gave me updates along ..." Read more
"Before due date. I was amazed"
"Due to the winter storm, my vehicle was delayed a day or two, but I was kept informed and updated on when it would become available."
"... informed about the process from start to beginning each and every day I received an update and was never wondering where they are with my car" Read more
"Very communicative through out the whole process. I never had to pick up the phone to see whats going on because they kept me updated with textmessage updates ..." Read more
"The communication was incredible! Thank you!"

My Experience

Amanda and the team did a great job, informative and helpful all the way would recommend them to anyone

My Experience

Amanda did a great job communicating Status, etc... Also, work completed a day early. Thanks!

My Experience

Likely to Recommend

This location only.

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Outstanding service from start to finish.. Communication addressing my concerns and process was amazing. I would tell everyone with collison issues to go to Caliber Collison for stress free service.

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I couldn't be happier with my recent repair experience at Caliber Collision, and I specifically want to give a huge shoutout to Kenny and Amanda. From the moment I dropped off my Subaru to the day I picked it up, they provided absolutely amazing customer service. Dealing with car repairs can be stressful, but Kenny and Amanda made the entire process seamless, transparent, and stress-free. They kept me updated every step of the way, answered all my questions with patience, and truly went above and beyond to make sure I was taken care of. My Subaru looks fantastic and drives perfectly. Thank you to Kenny, Amanda, and the entire team for a job exceptionally well done!"

My Experience

My car was cleanedThis wasa very satisfiedexperience. I willcertainlyreferyoutoothers..

My Experience

Amanda was absolutely stunning! Thank you all for everything!

My Experience

Likely to Recommend

Repair Quality

Great service!

Customer Service

Great!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I want to thank the manger and his staff for the way they help me thank you Mr caliber for the great job and too care of me ,thank you so much

Likely to Recommend

Repair Quality

Customer Service

I was very satisfied with my car you and your staff did a great job , thank you for everything ,I am truly grateful

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Amazing and quick service!!!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I’m taking my car somewhere different to be worked on and I don’t think that I will ever use caliber collision again now.

Repair Quality

My car is still making a loud noise when it turns.

Customer Service

My car is making a loud noise when I turn still.

Kept me Informed?

No

Ready on Time?

No

My Experience

Workmanship was great as well as the service in front of people, especially Tamara

Likely to Recommend

Repair Quality

The team did an excellent job on both my product and in the service department I’ve used caliber collision for several years and would always recommend them to anyone

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

I had the best experience with Caliber! Someone hit my car and I took it here for repairs. They were very communicative and sent updates for each stage of my car being repaired. I worked with Amanda throughout this process and she was amazing. She was so sweet and incredibly helpful! I have never experienced dealing with collisions/repairs so I had no idea what to expect, but she was so patient with me and answered every question I had. I will absolutely bring my car to Caliber again if I need any assistance in the future.

My Experience

My Experience

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