Caliber - Mint Hill

4.8 (1,628reviews)

96%

(704) 440-0072

9835 Albemarle Rd, Charlotte, NC 28227

96%

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9835 Albemarle Rd
Charlotte, NC 28227

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About Caliber - Mint Hill

See Photos

9835 Albemarle Rd
Charlotte, NC 28227

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

In operation 29 years, 5 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	7:30 am - 5:30 pm
Tue	7:30 am - 5:30 pm
Wed	7:30 am - 5:30 pm
Thu	7:30 am - 5:30 pm
Fri	7:30 am - 5:30 pm
Sat	Closed

* Holiday hours may differ.

Ford

I-Car

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Website

Reviews (1,628)

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Rating

1,330 Customers Rated

5 Stars

72.2% Complete

(1176)
4 Stars

6.1% Complete

(100)
3 Stars

1% Complete

(16)
2 Stars

0.9% Complete

(14)
1 Star

0.3% Complete

(5)
< 1 Star

1.2% Complete

(19)

Customers say

Overall Customer Satisfaction

Customers consistently praised the shop for outstanding service quality, with many noting that their vehicles looked brand new upon completion. Repair quality received high marks, with numerous customers highlighting flawless paint matching, attention to detail, and excellent workmanship. Communication was a standout strength, as customers greatly appreciated proactive text message updates, regular phone calls, and thorough explanations throughout the repair process. Timeliness was another highlight, with many vehicles completed ahead of the estimated date, which customers found impressive and stress-relieving. A few customers noted areas for improvement, including occasional delays beyond initial estimates, incomplete repairs at pickup, and inconsistent front-desk interactions, all mentioned directly in their feedback.

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Service Quality
Timeliness
Communication

"Very thorough and attention to detail. Excellent job and service!"

"The car has more problems then when I dropped it off. The exterior looks good but the rumbling on reverse ..." Read more

"Many things seem to not have been assembled properly. Big gaps in the fender and under the passenger side ..." Read more

"Quick, efficient and quality work!!!"

"My car was returned to me as if nothing happened"

"... to be ready till approximately July 22. Therefore, I was able to pick my car up early." Read more

"Repairs were promised to be done in 3 weeks, it took over 7. When repairs were finally complete and I went to ..." Read more

"Thanks for being thorough and finishing earlier than expected. Job well done."

"We were originally told it could take 3 weeks but it was ready in a week…bravo!"

"The repair took much longer than quoted. When it started getting close to my 30 days of rental ..." Read more

"Communication was intermittent and I had to initiate it several times."

"I received text messages throughout the entire process of my vehicle repair, which I greatly appreciated"

"... nervous, but they were kind, friendly, and courteous. I received updates regularly and quick responses to my questions. The job was completed when they said it would be. ..." Read more

"Excellent communication with staff throughout the whole process and delivered on repairs quickly and beautifully."

"At first the communication was poor then after I spoke up regarding my concern it got a little better."

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication