Caliber - Matthews

4.9 (4,857reviews)

97%

(704) 815-4080

12527 Independence Blvd, Matthews, NC 28105

97%

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12527 Independence Blvd
Matthews, NC 28105

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About Caliber - Matthews

See Photos

12527 Independence Blvd
Matthews, NC 28105

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

In operation 29 years, 11 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	7:30 am - 5:30 pm
Tue	7:30 am - 5:30 pm
Wed	7:30 am - 5:30 pm
Thu	7:30 am - 5:30 pm
Fri	7:30 am - 5:30 pm
Sat	Closed

* Holiday hours may differ.

Ford

I-Car

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Website

Reviews (4,857)

Sort By:
Newest
Rating

4,097 Customers Rated

5 Stars

75.5% Complete

(3666)
4 Stars

5.5% Complete

(266)
3 Stars

1.1% Complete

(52)
2 Stars

0.8% Complete

(38)
1 Star

0.2% Complete

(11)
< 1 Star

1.3% Complete

(64)

Customers say

Overall Customer Satisfaction

Customers consistently praised the shop for outstanding communication, with many highlighting frequent text and phone updates that kept them informed at every stage of the repair process. The quality of repairs was widely celebrated, with numerous customers noting their vehicles looked brand new upon return. Timeliness was another strong point, as many repairs were completed ahead of schedule. The seamless coordination with insurance companies and rental car services was frequently appreciated. A few customers noted areas for improvement directly from their experiences, including occasional inconsistencies in completion date estimates, isolated paint quality concerns, and rare lapses in communication responsiveness. Overall, the vast majority of customers expressed high satisfaction and indicated they would return and recommend the shop to others.

Select to learn more

Timeliness
Communication

"... the frequent communications and status updates. The repairs were completed ahead of schedule and the team made it easy to pick up and coordinate ..." Read more

"Caliber collision kept me posted on the entire process. Completed work week ahead of initially date. Completely satisfied of the repair done on my truck."

"... different days my car was supposed to be finished and took 20 days for littlest minor damage not a professional moving business day to day." Read more

"... was obtained to repair my vehicle, but then, was absolutely blown away at how quickly & efficiently the actual repair process was performed. A definite top shelf operation!" Read more

"... poorly painted, not installed correctly, and the repair took 2 weeks instead of 1 week." Read more

"The communication was perfect! I knew what was happening every step of the way which put me at ease with the entire process."

"... The entire process was easy and my repair prompt. They give regular status updates. I did NOT have to call one time to find out how the repair was going. They work closely ..." Read more

"Need to communicate better on time frame and return call"

"... have just appreciated a longer estimated end date. I would have to call multiple times to inquire about an end date that was given to me and that date just constantly ..." Read more

"... rental, communication with insurance company, and excellent customer communication keeping me informed throughout and until repairs were completed. Can't say enough ..." Read more

Timeliness
Communication

Timeliness
Communication

"... the frequent communications and status updates. The repairs were completed ahead of schedule and the team made it easy to pick up and coordinate ..." Read more

"Caliber collision kept me posted on the entire process. Completed work week ahead of initially date. Completely satisfied of the repair done on my truck."

"... different days my car was supposed to be finished and took 20 days for littlest minor damage not a professional moving business day to day." Read more

"... was obtained to repair my vehicle, but then, was absolutely blown away at how quickly & efficiently the actual repair process was performed. A definite top shelf operation!" Read more

"... poorly painted, not installed correctly, and the repair took 2 weeks instead of 1 week." Read more

"The communication was perfect! I knew what was happening every step of the way which put me at ease with the entire process."

"... The entire process was easy and my repair prompt. They give regular status updates. I did NOT have to call one time to find out how the repair was going. They work closely ..." Read more

"Need to communicate better on time frame and return call"

"... have just appreciated a longer estimated end date. I would have to call multiple times to inquire about an end date that was given to me and that date just constantly ..." Read more

"... rental, communication with insurance company, and excellent customer communication keeping me informed throughout and until repairs were completed. Can't say enough ..." Read more

Cody (Honda owner) reviewed 8/3/26

Kept me updated with everything going on did a great job communicating and car looks great.

Julian (Toyota owner) reviewed 8/3/26

Lucas was extremely helpful and knowledgeable in a very stressful situation. Thank you for all of your assistance!

Donald (Toyota owner) reviewed 8/3/26

William (Infiniti owner) reviewed 8/2/26

Lucas did an excellent job keeping the informed about the status of my cars repairs. He also took the time to explain the complicated bill. I enjoyed working with him. You need more employees like him. Sincerely, William Brady

Ezequiel (Lexus owner) reviewed 8/1/26

Adam (Infiniti owner) reviewed 7/31/26

William (Mercedes-Benz owner) reviewed 7/31/26

Everything was great

John (Nissan owner) reviewed 7/31/26

The staff kept well informed as to the problems of the repairs. I was very impressed with Lucas and Patty. I would recommend your store to any one needing a repair. Thank you for a job well done.

Patty and Lucas were excellent. The car looks great

Laura (Toyota owner) reviewed 7/30/26

Everyone was great. Shane was phenomenal - explained everything thoroughly and understandable terms. Was kind, patient, and really a great example of fantastic customer service. That type of communication sets this shop above any others. Thank you for caring about your customers!

Maria (Toyota owner) reviewed 7/30/26

Nkaujzong (Honda owner) reviewed 7/29/26

I think you guys did an amazing job!!! You made it so easy for me also made it easy for me to get a rental while my car was in the shop. I absolutely loved the communication with Texting keeping me updated all the time. It was extremely helpful! And the work done was fabulous and turn around time was quick! Thank you so much again I’m glad I came to the Caliber Collisions in Matthews! :)

Mark (Toyota owner) reviewed 7/29/26

Amanda (Mercedes-Benz owner) reviewed 7/29/26

Michael (Mazda owner) reviewed 7/27/26

Judith (Toyota owner) reviewed 7/24/26

Caliber Collision has great & professional people, especially Lucas. He was very patient and informed us about the process. I highly recommend them.

Bobby (Honda owner) reviewed 7/24/26

Love how you gave me details on the progress of you working on my car

Esther (Honda owner) reviewed 7/24/26

Job completed early. Great communication.

Etasha (Nissan owner) reviewed 7/24/26

Proud as an Allstate employee that has to assign customers to your shop!

Jeffrey (Toyota owner) reviewed 7/24/26

Lois (Toyota owner) reviewed 7/24/26

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Some insurance companies may want you to visit their Claims Center for an inspection before having your car repaired. You can do this, or you may leave your car at your auto body repair shop and ask that the insurance company inspect the car there.

Caliber - Matthews

Get an AI powered repair cost prediction

Schedule an estimate appointment

About Caliber - Matthews

Get an AI powered repair cost prediction

Schedule an estimate appointment

Reviews (4,857)

4,097 Customers Rated

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean