Caliber - Matthews

4.8 (4,903reviews)

97%

(704) 815-4080

12527 Independence Blvd, Matthews, NC 28105

97%

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12527 Independence Blvd
Matthews, NC 28105

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About Caliber - Matthews

See Photos

12527 Independence Blvd
Matthews, NC 28105

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

In operation 29 years, 11 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	7:30 am - 5:30 pm
Tue	7:30 am - 5:30 pm
Wed	7:30 am - 5:30 pm
Thu	7:30 am - 5:30 pm
Fri	7:30 am - 5:30 pm
Sat	Closed

* Holiday hours may differ.

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Website

Reviews (4,903)

Sort By:
Newest
Rating

4,129 Customers Rated

5 Stars

75.4% Complete

(3695)
4 Stars

5.4% Complete

(267)
3 Stars

1.1% Complete

(54)
2 Stars

0.8% Complete

(38)
1 Star

0.2% Complete

(11)
< 1 Star

1.3% Complete

(64)

Customers say

Overall Customer Satisfaction

Customers consistently praised the shop for its outstanding communication, with many highlighting frequent text and phone updates that kept them informed at every stage of the repair process. The quality of repairs was widely celebrated, with numerous customers noting their vehicles looked brand new upon completion. Timeliness was another strong point, as many repairs were completed ahead of schedule. The friendly, professional, and knowledgeable staff received high marks for making stressful situations more manageable. Seamless coordination with insurance companies and rental car services was also frequently appreciated. A small number of customers noted areas for improvement, including inconsistent completion date estimates, occasional quality control issues such as paint imperfections, and instances where communication could have been more proactive and detailed.

Select to learn more

Timeliness
Communication

"... the frequent communications and status updates. The repairs were completed ahead of schedule and the team made it easy to pick up and coordinate with Enterprise Rental ..." Read more

"... up-to-date on the repair process of my truck. And finished a week ahead of schedule." Read more

"... poorly painted, not installed correctly, and the repair took 2 weeks instead of 1 week." Read more

"... obtained to repair my vehicle, but then, was absolutely blown away at how quickly & efficiently the actual repair process was performed. A definite top shelf operation!" Read more

"You kept me informed but completion day kept changing. Dont promise unless you can deliver."

"The communication was perfect! I knew what was happening every step of the way which put me at ease with the entire process."

"... The entire process was easy and my repair prompt. They give regular status updates. I did NOT have to call one time to find out how the repair was going. They work closely ..." Read more

"Need to communicate better on time frame and return call"

"Communication wasnt good and power went out at place twice and got 3 different days my car was supposed to be ..." Read more

"... date just constantly changed for weeks. I was pretty disappointed with the customer service and lack of communication." Read more

Timeliness
Communication

Timeliness
Communication

"... the frequent communications and status updates. The repairs were completed ahead of schedule and the team made it easy to pick up and coordinate with Enterprise Rental ..." Read more

"... up-to-date on the repair process of my truck. And finished a week ahead of schedule." Read more

"... poorly painted, not installed correctly, and the repair took 2 weeks instead of 1 week." Read more

"... obtained to repair my vehicle, but then, was absolutely blown away at how quickly & efficiently the actual repair process was performed. A definite top shelf operation!" Read more

"You kept me informed but completion day kept changing. Dont promise unless you can deliver."

"The communication was perfect! I knew what was happening every step of the way which put me at ease with the entire process."

"... The entire process was easy and my repair prompt. They give regular status updates. I did NOT have to call one time to find out how the repair was going. They work closely ..." Read more

"Need to communicate better on time frame and return call"

"Communication wasnt good and power went out at place twice and got 3 different days my car was supposed to be ..." Read more

"... date just constantly changed for weeks. I was pretty disappointed with the customer service and lack of communication." Read more

Carlos (Honda owner) reviewed 9/21/26

Kaitlyn (Volkswagen owner) reviewed 9/21/26

Angie (Kia owner) reviewed 9/21/26

So far so good. Have not driven the car very much since the repairs… everything is running fine ..

Anders (Volvo owner) reviewed 9/17/26

Laverne (Nissan owner) reviewed 9/17/26

So far so good

Robert (Toyota owner) reviewed 9/16/26

Lots of clear communication. Very friendly. Would recommend this location again!

Charles Horne, (Lexus owner) reviewed 9/14/26

Shane, was very professional and easy to work with. He explained each step in the repair process and the insurance process. My car was ready for pickup on the date given and total cost was what was estimated.

Reinaldo (Toyota owner) reviewed 9/13/26

Paige (Honda owner) reviewed 9/10/26

Maricela (Ford owner) reviewed 9/10/26

Philip (Honda owner) reviewed 9/9/26

Shane did a great job of keeping me informed and always did a good job of explaining everything. He was always very responsive.

Emanuel (Honda owner) reviewed 9/9/26

Good work on the fix. Kept me informed the whole time. Customer service was great.

Erika (Hyundai owner) reviewed 9/7/26

Amazing Work. They always do a great job.

Eva (Honda owner) reviewed 9/7/26

Miguel (Toyota owner) reviewed 9/2/26

Good job

Elaine (Toyota owner) reviewed 8/31/26

Triniti (Honda owner) reviewed 8/31/26

The experience was amazing! My advisor Shane kept me updated every step of the way. 10/10 would recommend!!

Louis (Dodge owner) reviewed 8/31/26

Jorge (Lexus owner) reviewed 8/28/26

There is a small broken piece I was not told. The gasket for the trunk glass was cut (it was not. Car is very clean. Repair was done right. The repair took 4 more days than expected.

Staff was responsive and polite. Repair took longer than expected due to a technician out for three days (not counting weekend).

Jean (Lexus owner) reviewed 8/27/26

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You should choose an auto body repair shop that has "state-of-the-art" equipment and auto body certified technicians.

Caliber - Matthews

Get an AI powered repair cost prediction

Schedule an estimate appointment

About Caliber - Matthews

Get an AI powered repair cost prediction

Schedule an estimate appointment

Reviews (4,903)

4,129 Customers Rated

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 4.5/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 3.0/5.0

Repair Quality - 3.0/5.0

Customer Service - 3.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?