Gerber Collision & Glass - Indian Trail

4.8 (1,244reviews)
96%
1501 Waxhaw Indian Trail Rd,  Indian Trail,  NC  28079
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In operation 85 years, 4 years at this location.

Gerber Collision & Glass - Indian Trail offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
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Reviews (1,244)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for outstanding repair quality, with many noting their vehicles looked brand new or better than expected upon return. The team receives high marks for professionalism, friendliness, and genuine care. Communication is a standout strength, with customers appreciating frequent text updates throughout the repair process. Many highlight that repairs were completed ahead of schedule, reflecting strong efficiency. A few customers noted areas for improvement directly in their feedback, including occasional delays without timely notification, and isolated quality concerns such as paint imperfections or missing components at pickup. Overall, the vast majority of customers express high satisfaction and willingness to recommend the shop to friends and family.
AI-Generated from reviews written in the last 12 months
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"... like it belongs on the showroom floor again. Their quality work and amazing customer service has made me a lifelong customer for any and all body work I may need in the future. ..." Read more
"... kept me informed throughout the repair process. The repairs were completed on time, and the vehicle looks great!" Read more
"... in line with the estimate we had accepted, and was finished with excellent quality. Customer service was personal and helpful, keeping us in touch throughout the process. We have ..." Read more
"... getting me back on the road sooner than expected. Their transparency and quality of work truly set them apart. Thank you for the seamless experience and for taking ..." Read more
"... Gerber collusion. In addition to exquisite work, the staff are exceptional as well. Polite, efficient, friendly and considerate, the representative the company VERY ..." Read more
"... in every way. We got an estimate very quickly, and the work was done in only three days! We were impressed that we got frequent updates by text letting us know ..." Read more
"... perfect! I was expecting the repair to take a week but I had the car back in three days! Thank you…" Read more
"The repair was completed a full week earlier than anticipated!"
"I received an updated status throughout the entire process with the ease of text messaging."
"... entire staff! The professionalism, friendliness and real time updates on repairs was greatly appreciated! I would definitely recommend Gerber to my family ..." Read more
"Smooth process, great communication. Workmanship seems solid, although Ive only had it for one day. The only thing ..." Read more
"The work on the car was very good, but the repair took a week longer than promised, and I kept getting texts that my car was going to be ready on time until an ..." Read more
"... Collision Center while getting my car repaired. Their team was professional, communicative, and attentive throughout the entire process. The repair work turned out fantastic, ..." Read more

Likely to Recommend

Repair Quality

Nice work, car looks new

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everyone was professional, knowledgeable, and very friendly. I was kept abreast of the progress of my vehicle, and it was finished earlier than expected. I will recommend Gerber collision and glass.

Likely to Recommend

Repair Quality

I appreciated that they kept you updated throughout the process.

Customer Service

They very helpful

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Very good work and timely matter people are very nice to

Likely to Recommend

Exactly work

Repair Quality

Very good work

Customer Service

Very nice

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

I highly recommend Gerber Collision & Glass\! They came recommended by a friend who spoke highly of their excellent work, and I’m glad I took their advice\. The entire process was easy and stress\-free\. The team handled all communication with the insurance adjuster directly and kept me well informed throughout the repair process\. A special thank\-you to Lauren at the front desk, who was always pleasant, professional, and responsive to my needs\. She made the experience even better with her outstanding customer service\. Thank you to the entire Gerber Collision & Glass team for doing an excellent job repairing my vehicle\. Great workmanship, excellent communication, and outstanding customer service\!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Delivered on time and in good order. Looks great!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Incredibly great service and outcome from edge to edge!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Looks great, very appreciative.

Likely to Recommend

Will tell my friends and family

Repair Quality

Outstanding job

Customer Service

Very polite and professional

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very efficient and well done collision center! Lauren was great!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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