Gerber Collision & Glass - Indian Trail

4.8 (1,184reviews)
97%
1501 Waxhaw Indian Trail Rd,  Indian Trail,  NC  28079

In operation 85 years, 4 years at this location.

Gerber Collision & Glass - Indian Trail offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (1,184)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for outstanding service quality, expert repairs, and seamless communication throughout the repair process. Many highlight that vehicles were returned looking brand new, with several noting complimentary interior and exterior cleaning as a pleasant surprise. Frequent text updates kept customers well-informed at every stage. A recurring theme is repairs being completed ahead of schedule, exceeding expectations. Customers also appreciate the hassle-free coordination with insurance and rental companies. A small number of customers noted concerns around paint quality, communication gaps, and minor incomplete repairs, reflecting areas customers feel could be further refined.
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"The entire staff went above and beyond to ensure my satisfaction. I highly recommend your company to anyone looking ..." Read more
"... work provided by Gerber collusion. In addition to exquisite work, the staff are exceptional as well. Polite, efficient, friendly and considerate, the ..." Read more
"... repair with Gerber and this current repair are the finest I have ever experienced. Communication, workmanship, professionalism and friendliness of staff have all ..." Read more
"... in line with the estimate we had accepted, and was finished with excellent quality. Customer service was personal and helpful, keeping us in touch throughout the process. ..." Read more
"... service to the estimator to the repair technicians… The service was above the mark. They even finished days before the estimated finish date AND my car interior ..." Read more
"... communication from everyone and awesome teamwork!! I knew exactly what was happening with my vehicle every step of the way!!" Read more
"Communication and text updates were excellent."
"... repairs of my truck Throughout the entire progress, the consistent and proactive communication effectively deliver via text updates was very helpful. Upon collection ..." Read more
"... best body shop Ive ever worked with. They provided consistent updates throughout the process, even during delays due to back-ordered parts, and the quality of the ..." Read more
"Customer service was great especially the communication, will highly recommend"

My Experience

Quick and easy. Looks brand new!

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Definitely my recommendation to people!

Repair Quality

Amazing job. Great service.

Customer Service

All around great work

My Experience

My Experience

Awesome service, front desk lady was helpful and knowledgeable. Estimator did great job . He address all problems and give right suggestions. Repair is flawless and fast .

Likely to Recommend

I would definitely recommend Gerber to anyone needing collision repairs. Thank you for taking good care of my Toyota RAV4!

Repair Quality

I had a great experience with Gerber Collision & Glass. The staff was professional, courteous, and kept me informed throughout the repair process. The repairs were completed on time, and the vehicle looks great!

Customer Service

10/10! The customer service at Gerber Collision & Glass was superb from start to finish. Everyone was friendly, professional, and genuinely cared about making sure I was satisfied.

My Experience

I was so thankful for the caring of the staff from start to finish. Would not take my vehicle anywhere else if I ever needed assistance

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Customer Service

Returned Clean

My Experience

I wish to convey my sincere appreciation for the exemplary service I recently received concerning the repairs of my truck Throughout the entire progress, the consistent and proactive communication effectively deliver via text updates was very helpful. Upon collection of my vehicle, I was very genuinely delighted-with the exceptional quality of the workmanship. The repairs were executed to an incredible high standards, and I was especially impressed by the flawless precision in matching the paint color. The truck was very clean and looked amazing and a testament to the team’s professionalism. The administrative aspect were equally commendable. The folder had all documents along with business cards from the general manager and the estimator and thoughtful courtesy coupons. My overall experience has been overwhelming positive and I am pleased with every service that was provided by your team..

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Returned Clean

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Returned Clean

My Experience

Lauren was very helpful every time we spoke on the telephone. John gave me an estimate right away when I took my car in. I picked tge car up today and the car looks great! Thank you Gerber Collision! I will be back!

My Experience

Exceptional service! Thanks to Mario my Rav4 looks flawless! Lauren was wonderful!

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Repair Quality

They provide me a exelent work ,I definitely recommend

Customer Service

Exelent

Returned Clean

My Experience

Great service with Mario

My Experience

I received above and beyond expected. From front end service to the estimator to the repair technicians… The service was above the mark. They even finished days before the estimated finish date AND my car interior was cleaned! I will NEVER choose anyone else for my collision Ann’s glass repair needs except GERBER. Thank you to the entire team!!

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I will recommend this shop to EVERYONE.

Repair Quality

They even cleaned my car, interior and exterior at &NO extra charge!! That was unexpected but so much appreciated. They didn’t have to do that.

Customer Service

Every single person there was professional, polite, and thoughtful. They all went above and being what they were there to do!

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Returned Clean

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See previous comments!

Repair Quality

Great experience start to finish. Communication was outstanding, help with the rental was fantastic and my car was actually done sooner than expected.

Customer Service

Lauren was absolutely fantastic to work with. She was very professional & friendly, and kept me informed about the progress of my repairs

My Experience

Lauren and Mario are amazing!

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Returned Clean

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My Experience

They kept me up to date on the progress of the repair on my car.

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Repair Quality

They gave me an estimate, but my final bill was less than the estimate!

Customer Service

Everyone was very polite and friendly. All of my questions were answered. I was kept informed as to the progress of the repairs.

Returned Clean

My Experience