Caliber - Indian Trail

4.8 (6,788reviews)
97%
14025 East Independence Blvd,  Indian Trail,  NC  28079
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In operation 29 years, 10 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (6,788)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its outstanding communication, with many highlighting daily text and phone updates that kept them informed throughout the repair process. The quality of repairs is frequently described as excellent, with vehicles returned looking like new, often including unexpected interior and exterior cleaning. Timeliness is another strong point, as numerous customers noted their vehicles were completed ahead of schedule. The staff is widely recognized for professionalism, friendliness, and a customer-first approach. A few customers noted areas for improvement directly from their feedback, including paint quality concerns such as orange peel, occasional delays in completion dates, and requests for more proactive and personal communication beyond text messages.
AI-Generated from reviews written in the last 12 months
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"... regarding the progress and status of our repairs. The quality of their work was outstanding." Read more
"I found NO issues with the completed body work. Perfect!"
"... the paint wasnt going to match his rare color and they nailed it. So thankful for that on top of everything else." Read more
"You would never know there was an impact. Repairs made vehicle look like day I drove off car ..." Read more
"I Had to have the paint fixed twice. When I got my car back it was dirty inside on the ..." Read more
"My vehicle was corrected an entire week early."
"Caliber finished my car ahead of schedule and did an excellent job on the repair. Great friendly ..." Read more
"The completion date kept shifting. It messed up my work routine"
"The vehicle had a estimated date of November 5th, but it was actually ready on October 31th."
"Great communication, great service and beat their timeline"
"Great work on the vehicle and frequent communication updates kept me from wondering how the timeline was holding up"
"... car back it was dirty inside on the mats in trunk. I received very little communication during the process." Read more
"Not a lot of communication about the status of my car. I needed to call to ask and if I had never looked ..." Read more
"... out of their way when we dropped our car off and keep us informed and up to date with our repairs. They provided excellent service and I will highly ..." Read more
"Outstanding communication from start to finish. Amazing work on the repair. I will spread the word. ..." Read more

My Experience

stayed updated throughout process. quick dropoff and pickup.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Seen damage to my car like chipped pain Tht wasn’t there before and also my tint to my window was messed with lil spec of the tint paper on window has been messed with. Bumper the new paint that was put on still has chipped pain spot around the “repainted areas I was told that was painted “ Out side of the actual car work. I would say was 8 the people i talked to like Jim and front receptionist were fine and respectful.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

We are very pleased with the service. There was excellent communication regarding the progress and status of our repairs. The quality of their work was outstanding.

Likely to Recommend

Repair Quality

The only thing was the Chevy emblem put on the front is gold and not black like it had to match the one on the back. Otherwise completely satisfied.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

It was great getting updates through out the process, keeping me aware of what progress had occurred and how the timeline was standing. Drop off and pickup were seamless and couldn't have been easier

Likely to Recommend

Repair Quality

Great work on the vehicle and frequent communication updates kept me from wondering how the timeline was holding up

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

We’ve used caliber collision for several of our vehicles. They come back looking brand new. Color matching is impeccable. We are kept updated on which stage of the process. our vehicle is in via text message.

My Experience

Gabby did a really great job of keeping me updated on the repairs on my vehicle completely satisfied would definitely do business at caliber again

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

My Experience

Thank you! Excellent job of keeping me informed. The car looks great. Thank you Gabby and team.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Scott the manager honored their work by replacing the bumper where the paint had started chipping off even two years later when my insurance company refused to acknowledge their mistake.

My Experience

The repair was completed as stated and on time. We were kept informed along the way. Thank you Caliber

Likely to Recommend

Repair Quality

Very good work done.

Customer Service

Kept me Informed?

No

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Everything was done on time

Customer Service

The front staff and my associate were excellent

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

I do have one concern I tail light is blinking fast so I thought it would be the tail light which it is but I can’t replace the tail light. That’s why I haven’t called you because I went Monday to get a bulb replaced and you have to have the whole assembly.

Customer Service

Great

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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