Crash Champions #0670 Harrisburg

4.8 (1,613reviews)
97%
7505 Caldwell Rd,  Harrisburg,  NC  28075
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In operation 26 years, 5 years at this location.

As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
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Reviews (1,613)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for delivering outstanding service quality, with repairs frequently described as exceeding expectations and restoring vehicles to like-new condition. The team earns high marks for professionalism, friendliness, and genuine care throughout the repair process. Communication stands out as a major strength, with customers appreciating regular text and phone updates that kept them informed every step of the way, reducing stress during what can be a difficult time. Timeliness is another highlight, with many customers noting their vehicles were completed ahead of schedule. Customers also appreciate the extra touches such as cleaned and detailed vehicles upon return. A small number of customers noted areas for improvement, including occasional delays, minor quality control issues at pickup, and isolated concerns about missing items or improperly reinstalled parts.
AI-Generated from reviews written in the last 12 months
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"The repairs actually exceeded my expectation. I have a slightly older vehicle and it was treated ..." Read more
"The repair job performed on my vehicle was beyond my expectations. It looks like new."
"They were able to repair it with absolutely no issues and unless you knew where to look youd never know there was a problem."
"The way my truck was out back together is very sloppy. The fit between panels and the way my bumper drops ..." Read more
"... issues were present upon pickup: ​Technical Defects: Pinholes on both sides of the lower grille. ​Missing Hardware: Body clamps were not reinstalled ..." Read more
"My vehicles was returned to me exactly in the timeframe that was discussed"
"... who worked in my car. They went the extra mile and completed the repairs two days earlier so I was able to keep my travel plans to Nashville Tennessee for the Thanksgiving ..." Read more
"I was initially told that it may take two weeks to complete the repair. But it definitely took just one week to complete the work."
"My vehicle is actually finished a bunch earlier than expected and promised I was super happy to get back into my own car"
"The reason for that being was some of the parts were backordered and they were late getting in. However, they kept me fully aware of what was going on. I have no complaints ..." Read more
"Best customer service Ive ever had for crash repairs."
"The customer service was extremely top-notch and professional from the moment I stepped in to the moment I received ..." Read more
"... delicious tea options available at the reception. Communication about what was being done to my car was constant and they respected the deadline. To top everything ..." Read more
"Excellent repair service, and including the client throughout the process was obviously an important aspect of their customer service. Very friendly staff ..." Read more
"... were not reinstalled under the hood. ​Furthermore, the lack of communication from the office resulted in a final outcome that did not meet my expectations. Consequently, ..." Read more

Likely to Recommend

Repair Quality

Not 100% happy with the time it took for the repairs and there is also some things still not 100% I’ve just have a busy 2 weeks since I received my car back and I haven’t had time to get back into the shop.

Customer Service

Returned Clean

Kept me Informed?

No

Ready on Time?

No

My Experience

Likely to Recommend

My experience can be different then another’s

Repair Quality

Repair quality great. Your staff kinda unprofessional.

Customer Service

No information on what was going on, my car ready and i had to drive up there to find out it was ready. Some guy i spoke with seemed to be like he was in a rush to get off the phone but im not complaining, im not upset maybe they just need to learn a little more people skills.

Returned Clean

Kept me Informed?

No

Ready on Time?

No

Likely to Recommend

Repair Quality

At the beginning there was an issue with not having enough techs so they asked if it was okay to send it to a different location to get it done faster. It still took one month for me to get my vehicle back. After having my vehicle back for about a week during the rain I noticed that one of my lights was dim. When I looked at the side that had been repaired they put a regular bulb in instead of the matching LED bulb that was clearly in before the repair. I called them and Geico called them and said they would get it fixed. A week later someone reached out to me to get the type of LED bulb that needed to be put in there. Another week has gone by and I called to see where we were with the process. The desk clerk told me that she was on vacation and she will check when she returns. So this accident happened back on June 5th it is now August 13th and I'm still waiting to get my car completely done to move on from this accident. Hence the score of four.

Customer Service

See previous com

Kept me Informed?

No

Ready on Time?

No

My Experience

Great customer Service !!! Made the process seamless !

Likely to Recommend

Repair Quality

I was very satisfied. But it could have been quicker.

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Highly recommend.

Repair Quality

Great communication, damage repair looks awesome, and my car came back clean!

Customer Service

Receptionist and body guy were professional and courteous. Great communication.

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

I'm so stoked with the repair quality from Crash Champions that my jaw dropped and my eyes popped out. I was so flabbergasted when I saw my car, and I'll definitely use their services again in the future.

Customer Service

As a hearing-impaired individual who relies on lip-reading or text, I was impressed by the exceptional professionalism I received from the customer service team at Crash Champions. They ensured that I fully understood all details regarding my vehicle, demonstrating clear communication and a high level of attentiveness throughout our interaction.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

No

Ready on Time?

No

My Experience

The team there is exceptional. They are also so fortunate to have Tonya. She is incredible and so caring and helpful. Every time that I have been there she has allayed any concerns I may have had and made certain I had an awareness of process and procedures. I know if she is there everything is going to be fine.

Likely to Recommend

Tonya as always was wonderful and made sure that my expectations were met.

Repair Quality

Exceptional Service!

Customer Service

The Service was exceptional.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Overall very satisfied with everyone and everything. The 1 exception was re: estimated completion date which was much later than I was originally told and much later than the actual delivery date. A more accurate date would have helped my planning and expectations.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The molding on the passenger door in the rear isnt flush

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

No

Ready on Time?

Yes

My Experience

Brandon and his team did an awesome job ! Such a smooth process

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I would recommend and I would return again.

Repair Quality

Customer service was great. I liked seeing the online and text updates. The results look great too.

Customer Service

Customer service was great. I liked seeing the online and text updates. The results look great too.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

This is my second time using Crash Champions. And both times the work that was done is outstanding. Tonya and Brandon is the best. Very professional and courteous. Also I kept getting updates on how work was going. I definitely would recommend Crash Champions to anyone. I hope that I will not have to use them anytime soon, but if the needs arises I will use them without hesitation. (GREAT JOB GUYS)

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Yes I will

Repair Quality

Very good work

Customer Service

Very good

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

The staff was very professional and keep me updated on the status of the repairs.

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