Bonney Lake Collision 1

5.0 (1,567reviews)

99%

(253) 863-5022

19402 State Route 410 E, Bonney Lake, WA 98391

99%

See Photos

19402 State Route 410 E
Bonney Lake, WA 98391

Get Directions Website

Take photos and get an online estimate

Online Estimate

About Bonney Lake Collision 1

See Photos

19402 State Route 410 E
Bonney Lake, WA 98391

Get Directions Website

Take photos and get an online estimate

Online Estimate

In operation 23 years.

Bonney Lake Collision opened in 2003. We are family owned and operated, and are among the highest rated collision repair facilities around by our customers. We work and live in our community and care about doing the job right. We care about your vehicle and understand accident's happen, and that is why we try our hardest to get you back on the road with peace of mind. Stop in today.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Towing
Automotive Glass Replacement

Payment Types

Discover Card
MasterCard
Visa
Cash
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	8:00 am - 5:30 pm
Tue	8:00 am - 5:30 pm
Wed	8:00 am - 5:30 pm
Thu	8:00 am - 5:30 pm
Fri	8:00 am - 5:30 pm
Sat	Closed

* Holiday hours may differ.

I-Car

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Website

Reviews (1,567)

Sort By:
Newest
Rating

1,487 Customers Rated

5 Stars

86.4% Complete

(1354)
4 Stars

5.4% Complete

(85)
3 Stars

1.3% Complete

(21)
2 Stars

0.8% Complete

(12)
1 Star

0.3% Complete

(4)
< 1 Star

0.7% Complete

(11)

Customers say

Overall Customer Satisfaction

Customers consistently praise the shop for delivering exceptional repair quality, with many noting their vehicles looked brand new or better than before the accident. The team is widely recognized for outstanding professionalism, friendliness, and helpfulness throughout the repair process. A standout highlight across numerous reviews is proactive communication, with customers appreciating frequent text and call updates at every stage. Early completion ahead of schedule is a recurring positive theme, delighting many customers. Complimentary interior and exterior cleaning was an unexpected bonus that earned high praise. A few customers noted delays due to parts availability or initial damage assessments, and one mentioned a wiring issue post-repair, reflecting areas customers feel could be refined.

Select to learn more

Service Quality
Timeliness
Communication

"... like anything had happened to it. But I have to say the people at work there are exceptional. They are kind, thoughtful, and very professional and knowledgeable." Read more

"Bonney Lake Collision was professional from start to finish. They were prompt, reliable and exceeded my expectations from customer service ..." Read more

"This shop has always been amazing with their work and most importantly the staff is wonderful. Theyve been so incredibly helpful, ..." Read more

"... customer service is very helpful and professional. Fabulous work done by the repairs department. The best workmanship anyone could want when needing body work! All around ..." Read more

"... truck, I was impressed with the work that was done, it was like it never happened. They even took care of a few little scratches which was nice. I would highly recommend ..." Read more

"It was done 7 days ahead of schedule"

"... the staff at Bonney Lake Collision, not only did they do a fantastic job, they delivered three days early!" Read more

"It took 13 days more than the projected return date. Parts were delayed. Need for parts were not identified ..." Read more

"It was not ready when it was promised, however, we didnt mind it because we wanted everything to be like new again ..." Read more

"Excellent communication, easy scheduling, and the work looks outstanding!"

"... when I was in a service area I also had updates. Thank you for keeping us all updated!" Read more

"... work was completed. They did a fabulous job in the communication and follow up was right on point." Read more

"Good communication during the process"

"... new my car looks. Repairs looked fantastic. I also appreciated being updated on progress as repairs were being done. Thank you all for hard work and timely reapirs." Read more

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"... like anything had happened to it. But I have to say the people at work there are exceptional. They are kind, thoughtful, and very professional and knowledgeable." Read more

"Bonney Lake Collision was professional from start to finish. They were prompt, reliable and exceeded my expectations from customer service ..." Read more

"This shop has always been amazing with their work and most importantly the staff is wonderful. Theyve been so incredibly helpful, ..." Read more

"... customer service is very helpful and professional. Fabulous work done by the repairs department. The best workmanship anyone could want when needing body work! All around ..." Read more

"... truck, I was impressed with the work that was done, it was like it never happened. They even took care of a few little scratches which was nice. I would highly recommend ..." Read more

"It was done 7 days ahead of schedule"

"... the staff at Bonney Lake Collision, not only did they do a fantastic job, they delivered three days early!" Read more

"It took 13 days more than the projected return date. Parts were delayed. Need for parts were not identified ..." Read more

"It was not ready when it was promised, however, we didnt mind it because we wanted everything to be like new again ..." Read more

"Excellent communication, easy scheduling, and the work looks outstanding!"

"... when I was in a service area I also had updates. Thank you for keeping us all updated!" Read more

"... work was completed. They did a fabulous job in the communication and follow up was right on point." Read more

"Good communication during the process"

"... new my car looks. Repairs looked fantastic. I also appreciated being updated on progress as repairs were being done. Thank you all for hard work and timely reapirs." Read more

Rebecca (Subaru owner) reviewed 8/23/26

Michael (Chevrolet owner) reviewed 8/20/26

William (Hyundai owner) reviewed 8/17/26

Katelyn (Volkswagen owner) reviewed 8/17/26

There is a part that isn’t adhered all the way

At pick up and drop off everything was great. Jay and the front desk ladies were very excellent. When I went back to talk about the part that wasn’t adhered, the man acted very annoyed with me and irritated that I was mentioned the job done

April (Chevrolet owner) reviewed 8/13/26

Edmundo (Kia owner) reviewed 8/10/26

Michael (Kia owner) reviewed 8/10/26

Linda (Cadillac owner) reviewed 8/6/26

Susan (Ford owner) reviewed 8/6/26

Ray, Kendra and staff go above and beyond!

Burt (Subaru owner) reviewed 8/6/26

Mike (Kia owner) reviewed 8/4/26

Excellent customer service and care

Marc (Lexus owner) reviewed 8/3/26

Douglas (Volkswagen owner) reviewed 8/3/26

Excellent service. Staff communicated well and fixed my vehicle in a timely manner.

Madison (Acura owner) reviewed 8/3/26

Megan (Kia owner) reviewed 7/29/26

I have already recommended them to someone!

May car looks as if it were never in an accident.

Everyone that I spoke to and worked with was incredibly helpful! From phone and in person experiences, it was very clear that they care about their customers. They made me feel comfortable through the whole process.

Larry (Toyota owner) reviewed 7/27/26

I would recommend this shop to friends.

Everything was great. Good quote. Good body work. Friendly staff. 👍

Louis (Honda owner) reviewed 7/23/26

Kandi (Honda owner) reviewed 7/22/26

The work done was absolutely beautiful and was so pleased that it didn’t even look like anything had happened to it. But I have to say the people at work there are exceptional. They are kind, thoughtful, and very professional and knowledgeable.

Lawson (Scion owner) reviewed 7/20/26

Hemanth Kumar (Honda owner) reviewed 7/20/26

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view more shops in: Bonney Lake | 98391

When leaving your vehicle, make sure the auto body shop completes a prior damage inspection to identify any scratches or dents not related to the accident.

Bonney Lake Collision 1

Take photos and get an online estimate

About Bonney Lake Collision 1

Take photos and get an online estimate

Reviews (1,567)

1,487 Customers Rated

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 4.0/5.0

Repair Quality - 4.0/5.0 -

Customer Service - 3.5/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?