Fix Auto Puyallup 1

4.9 (802reviews)
98%
11403 VALLEY AVE EAST,  Puyallup,  WA  98372
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Shop AssistantSparkles

In operation 43 years.

An auto accident can be a big disruption in your daily routine. As an independently owned and operated facility collision repair facility, we understand this, which is why we offer the convenience of one-stop shopping for vehicle repair, whether it's a door ding, fender bender, or major collision. In addition to repairing all types of auto body damage, Fix Auto claims experts communicate with insurers every day and thoroughly understand their processes. This means no unnecessary delays, so you can get back on road and on with your life. Finally, you can enjoy peace of mind with our limited-lifetime warranty, which is honored at any Fix Auto location. For more information visit fixautousa.com/puyallup

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 9:00 am - 3:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (802)

Customers say
Overall Customer Satisfaction
Customers consistently praise Fix Auto Puyallup for outstanding service quality, seamless communication, and impressive timeliness. Many highlight the shop's proactive text updates that kept them informed throughout the repair process, with numerous customers noting their vehicles were completed ahead of schedule. Repair quality is frequently described as exceptional, with cars returned looking brand new, and the complimentary interior and exterior cleaning is a recurring pleasant surprise. Repeat customers express strong loyalty, citing consistent excellence across multiple visits. A few customers noted areas for improvement, including clearer communication around delays and more attentive handoff experiences at pickup, as mentioned directly in their feedback.
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"Fix Auto Puyallup showed professionalism at every turn of my cars repair. They knew I am a very picky person about my car.. ..." Read more
"Magnificent work. Top notch experience"
"... was above and beyond my expectations. Not only did they fix my dents and scratches, they washed my car, cleaned out the inside and made it smell like a ..." Read more
"The appearance is beautiful! Its now even better looking than before the collision."
"... third time Ive used your services and I find the experience to be very professional and proficient. Many thanks." Read more
"Was completed a week earlier than predicted and was outstanding. Completely satisfied with the ..." Read more
"Awesome experience from start to finish. 2 days early, gotta love that! A beautiful repair job, looks factory fresh. The ..." Read more
"... us a date of when you would have our car done and you got it back to us two weeks early. Very impressive and great work ethics. Keep up the ..." Read more
"Car was delayed twice after having been in the shop for a month."
"... cleaned in the inside and outside. The only problem is it took longer than we thought it would to fix the car." Read more
"... Auto not only beat the estimate return date, but every day i received text updates and notifications on how things were going. This is definitely the ..." Read more
"The communication and transparency in the process was amazing."
"Very happy with the service. Was professional and loved the level of communication that was given. Always knew what was going on with my vehicle and ..." Read more
"... perfect in the car was detailed beautifully. However, we did not feel like the communications about the status of the car or handled well." Read more
"... to be notified when the work began on my car but never received anything after that. After several days, I called and found out that ..." Read more

Likely to Recommend

I would definitely recommend FIX AUTO PUYALLUP. They provided excellent service, quality repairs, and kept me informed throughout the entire process. Very satisfied with my experience!

Repair Quality

I’m very satisfied with the repair quality. The work was done professionally and everything was handled smoothly. My vehicle was returned in great condition. Thank you for the excellent service!

Customer Service

My Experience

Liked getting the updates on vehicle progress. Finished ahead of schedule. It also appears interior was detailed. Everyone was courteous and friendly. I will definitely recommend your shop for anyone needing your services.

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My Experience

They made my car look brand new Excellent repair work Friendly service and staff

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They were courteous and delivered on all their promises. Our car was sent to the puyallup shop, which they stated might happen to get a quicker fix, but they continued to communicate from both sites, keeping us informed. Thanks

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Will definitely be referring friends and family

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We had a wonderful experience. The vehicle was finished much sooner than we had anticipated and the customer service was excellent. Even went above and beyond with the washing detail.

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Excellent customer service and communication.

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My Experience

Great work Fix Auto team! Appreciate all your help.

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Repair Quality

The team at Fix Auto was amazing and I would recommend them to anyone who needs auto repairs. Thanks for the help

Customer Service

Corey and the team was amazing.

My Experience

I appreciate the attention to every detail of the repair. It looks like a brand new car. Highly recommend this shop.

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This isn’t really applicable to me but if someone local asked for a recommendation I’d be happy to suggest you.

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Car looks back to normal as far as I can tell. Thanks!

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I had always been treated very well in previous communications with this company and always gave the highest rating. I gave a 6 this time and would have given an even lower rating but some of this is my fault. When I came to pick up the car, I got stuck in traffic. When I called to say I'd might be late, I was told they would only wait for 5 minutes. As it turned out I was only about a minute late but they let me know that they were not happy. Made me feel really bad about being late, but the situation was made worse by what I sensed was hostility.

Returned Clean