Fix Auto Puyallup 1

4.9 (820reviews)
98%
11403 VALLEY AVE EAST,  Puyallup,  WA  98372
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Shop AssistantSparkles

In operation 43 years.

An auto accident can be a big disruption in your daily routine. As an independently owned and operated facility collision repair facility, we understand this, which is why we offer the convenience of one-stop shopping for vehicle repair, whether it's a door ding, fender bender, or major collision. In addition to repairing all types of auto body damage, Fix Auto claims experts communicate with insurers every day and thoroughly understand their processes. This means no unnecessary delays, so you can get back on road and on with your life. Finally, you can enjoy peace of mind with our limited-lifetime warranty, which is honored at any Fix Auto location. For more information visit fixautousa.com/puyallup

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 9:00 am - 3:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (820)

Customers say
Overall Customer Satisfaction
Customers consistently praise Fix Auto Puyallup for outstanding service quality, proactive communication, and timely repairs. Many highlight the shop as their go-to destination for auto body work, with several returning for multiple visits. Customers frequently commend the thorough text update system that kept them informed throughout the repair process, and numerous reviewers were pleasantly surprised when their vehicles were completed ahead of schedule. The quality of repairs is repeatedly described as exceptional, with results likened to factory-fresh or brand-new condition. A bonus detail of interior and exterior cleaning was a recurring highlight that delighted many customers. A few customers noted areas for improvement, including more proactive notifications when delays occur and clearer communication around vehicle readiness, reflecting direct feedback shared by those customers.
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"Fix Auto Puyallup showed professionalism at every turn of my cars repair. They knew I am a very picky person about my car.. ..." Read more
"Im very satisfied with the repair quality. The work was done professionally and everything was handled smoothly. My vehicle was returned in great condition. Thank ..." Read more
"Magnificent work. Top notch experience"
"My car looks brand new - the work performed was exceptional. Thank you for taking such great care of my car. ..." Read more
"... the third time Ive used your services and I find the experience to be very professional and proficient. Many thanks." Read more
"Awesome experience from start to finish. 2 days early, gotta love that! A beautiful repair job, looks factory fresh. The timely updates were much ..." Read more
"... us a date of when you would have our car done and you got it back to us two weeks early. Very impressive and great work ethics. Keep up the great work and ..." Read more
"Was completed a week earlier than predicted and was outstanding. Completely satisfied with the work!"
"... it took almost 5 or 6 months to get my car back. Fix Auto not only beat the estimate return date, but every day i received text updates and notifications ..." Read more
"Car was delayed twice after having been in the shop for a month."
"The communication and transparency in the process was amazing."
"... Auto not only beat the estimate return date, but every day i received text updates and notifications on how things were going. This is definitely the best place to go, when you ..." Read more
"... well informed throughout the entire repair process. Communication was clear and timely, and I always knew the status of my vehicle." Read more
"The communication and customer service is outstanding. I am completely confident that if I find anything ..." Read more
"If you have to delay it, it would be appreciated if I could be notified before the anticipated completion date. To avoid this, I'd rather just have a conservative ..." Read more

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Customer Service

Returned Clean

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Everyone was a pleasure to deal with. The repair job was above and beyond!

Repair Quality

The metal work and paint match looks flawless. The finish has zero orange peel...smooth as glass. Great job detailing inside and out. My vehicle hasn't looked this good in years. Corey was very cheerful and informative wrt the repair process. All of the staff that I encountered were also friendly and professional.

Customer Service

All good!

Returned Clean

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Happy to recommend.

Repair Quality

Fix Auto went above and beyond expectations. I was hesitant at first. Their facility is modest. It is deceiving. They have put time and attention into service, communications and quality of work. Exceptional.

Customer Service

Above average. Informed every step of the way. Friendly staff and excellent customer service.

Returned Clean

My Experience

The team did a great job on our vehicle and everything was done properly.I highly recommend this auto shop who’s looking for quality work.Thank you very much.

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Highly recommend this Fix Auto Puyallup.

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Returned Clean

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Repair Quality

Workmanship is a 10. Friendliness and ease to work with a 10. Follow-up is a 9. Did not get quotes up front as discussed. Did not get a quote to fix front bumper as separate job as requested.

Customer Service

See previous

Returned Clean

My Experience

We really appreciated the excellent communication through out the repair process. Fix Auto Puyallup finished earlier than expected and a little under the quote. They're amazing. This is our second time using them and are very happy both times.

Likely to Recommend

Definitely will and have recommended already

Repair Quality

Repairs better than expected

Customer Service

Friendly and attentive staff

Returned Clean

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My Experience

Excellent job with my auto repairs. And thank you, for leaving my vehicle so clean inside and out.

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My Experience

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My Experience

I appreciate the timely communication.

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My Experience

Fix auto treats their customers like family

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Repair Quality

Cori in the office was fantastic; she did the job on time and underbudget. They are great to deal with, I will be going back.

Customer Service

Returned Clean

My Experience

I appreciate that they came outside to the car to assist me. I have mobility issues and find stairs hard. Thanks.

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Customer Service

They came out to me. I have mobility issues.

Returned Clean

My Experience

Everyone was super friendly and the whole process was seem less! They kept all their timelines! I hope I don’t need to but if so I will return! My car looked brand new and they even detailed the interior 😁

Likely to Recommend

Repair Quality

I will definitely recommend Fix Auto Puyallup to anyone who’s in need! Thank you an amazing job on my car! You exceeded my expectations with detailing my car!

Customer Service

Every one I worked with we outstanding!

My Experience

Liked getting the updates on vehicle progress. Finished ahead of schedule. It also appears interior was detailed. Everyone was courteous and friendly. I will definitely recommend your shop for anyone needing your services.

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Returned Clean

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I would definitely recommend FIX AUTO PUYALLUP. They provided excellent service, quality repairs, and kept me informed throughout the entire process. Very satisfied with my experience!

Repair Quality

I’m very satisfied with the repair quality. The work was done professionally and everything was handled smoothly. My vehicle was returned in great condition. Thank you for the excellent service!

Customer Service