Bonney Lake Collision 1

5.0 (1,574reviews)
99%
19402 State Route 410 E,  Bonney Lake,  WA  98391

In operation 23 years.

Bonney Lake Collision opened in 2003. We are family owned and operated, and are among the highest rated collision repair facilities around by our customers. We work and live in our community and care about doing the job right. We care about your vehicle and understand accident's happen, and that is why we try our hardest to get you back on the road with peace of mind. Stop in today.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
Payment Types
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:30 pm
Tue 8:00 am - 5:30 pm
Wed 8:00 am - 5:30 pm
Thu 8:00 am - 5:30 pm
Fri 8:00 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (1,574)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for delivering exceptional repair quality, with many noting their vehicles looked brand new or better than before the accident. Timeliness is a standout strength, as numerous customers highlighted repairs completed ahead of schedule. Communication throughout the repair process received high marks, with customers appreciating frequent text and call updates at every stage. The complimentary interior and exterior cleaning surprised and delighted many customers. A few customers noted delays due to parts availability or quality concerns on specific repairs, and one mentioned feeling dismissed when raising a post-repair issue. Overall, the vast majority of customers expressed strong satisfaction and willingness to recommend the shop.
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"Bonney Lake Collision was professional from start to finish. They were prompt, reliable and exceeded my expectations from customer service ..." Read more
"The work done was absolutely beautiful and was so pleased that it didnt even look like anything had happened ..." Read more
"... truck, I was impressed with the work that was done, it was like it never happened. They even took care of a few little scratches which was nice. I would highly recommend ..." Read more
"This shop has always been amazing with their work and most importantly the staff is wonderful. Theyve ..." Read more
"... the staff at Bonney Lake Collision, not only did they do a fantastic job, they delivered three days early!" Read more
"It was done 7 days ahead of schedule"
"We were so excited to get our car back days before the expected completion date. We also really appreciated the frequent text updates ..." Read more
"... Plus they thought it would take a while longer and got it back to me faster than anticipated! Would definitely recommend!! Thank you!" Read more
"It took 13 days more than the projected return date. Parts were delayed. Need for parts were not identified ..." Read more
"Excellent quality service performed on time, with outstanding communication throughout the process."
"Excellent communication, easy scheduling, and the work looks outstanding!"
"... when I was in a service area I also had updates. Thank you for keeping us all updated!" Read more
"... work was completed. They did a fabulous job in the communication and follow up was right on point." Read more
"GREAT customer service, communication with updates, very professional, very helpful and a GREAT repair of my car!!"

My Experience

Likely to Recommend

Repair Quality

Joe and the entire team at Bonney Lake Collision1 we very professional, knowledgeable and friendly. The repair to my 2016 GMC Sierra 1500 pickup truck is first class and it was done on time. I will definitely recommend Bonney Lake Collision 1 to my friends and neighbors. !!! ๐Ÿ‘๐Ÿ‘๐Ÿ‘

Customer Service

Customer service was 1st class !!!

Returned Clean

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Great service

Returned Clean

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Most likely, the electrical turn signal and bed led light that were working great before the accident aren't now

Repair Quality

Very nice body work and repairs. It is only a9 and not a 10 because there is still intermittent lighting and directional turn signal failure. I tried to address this before and it was not given merit. This is a true safety and legal issue.

Customer Service

Absolutely amazing. They were great.

Returned Clean

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Repair Quality

It was a great experience from start to finish! Staff is friendly and work was done well and on time!

Customer Service

Returned Clean

My Experience

Fast and good work

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There is a part that isnโ€™t adhered all the way

Customer Service

At pick up and drop off everything was great. Jay and the front desk ladies were very excellent. When I went back to talk about the part that wasnโ€™t adhered, the man acted very annoyed with me and irritated that I was mentioned the job done

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Returned Clean

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My Experience

Ray, Kendra and staff go above and beyond!

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Excellent customer service and care

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My Experience

Excellent service. Staff communicated well and fixed my vehicle in a timely manner.

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