Boots Auto Body, Inc.

4.9 (554reviews)

97%

(859) 259-0866

648 Bizzell Dr, Lexington, KY 40510

97%

See Photos

648 Bizzell Dr
Lexington, KY 40510

Get Directions Website Email

About Boots Auto Body, Inc.

See Photos

648 Bizzell Dr
Lexington, KY 40510

Get Directions Website Email

In operation 45 years.

Boots Auto Body is family owned and operated, and we are proud to provide high quality, personalized service to all our customers. We offer computer estimating for more accurate estimates using our extensive database of vehicle parts, and we use the latest equipment to make sure your vehicle is properly repaired. We will restore your vehicle to its pre-accident condition.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Towing
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

Discover Card
MasterCard
Visa
Cash
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	8:00 am - 5:00 pm
Tue	8:00 am - 5:00 pm
Wed	8:00 am - 5:00 pm
Thu	8:00 am - 5:00 pm
Fri	8:00 am - 5:00 pm
Sat	Closed

* Holiday hours may differ.

Call

Website

Reviews (554)

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Newest
Rating

553 Customers Rated

5 Stars

94.6% Complete

(524)
4 Stars

3.4% Complete

(19)
3 Stars

0.4% Complete

(2)
2 Stars

1.1% Complete

(6)
1 Star

0.2% Complete

(1)
< 1 Star

0.2% Complete

(1)

Customers say

Overall Customer Satisfaction

Customers consistently praise the shop for its high-quality repair work, with many noting that their vehicles looked as good as new after service. The staff is frequently highlighted for being professional, friendly, and courteous, creating a welcoming experience throughout the repair process. Several customers appreciated proactive communication, including timely updates via text, email, and phone calls. Timeliness was a strong point for many, with vehicles often completed ahead of schedule or within the promised timeframe. Customers also appreciated the added touch of vehicles being returned clean inside and out. A few customers noted that communication could be improved, mentioning they had to call for status updates or experienced longer-than-expected timelines without proactive notification. One customer mentioned minor quality concerns upon pickup that required a return visit. These improvement areas reflect direct customer observations and highlight opportunities to further enhance the already well-regarded service experience.

Select to learn more

Service Quality
Timeliness

"⭐⭐⭐⭐⭐ Boots Auto Body did an excellent job. The work was high quality, communication was clear, and everything was completed on time. Honest, professional, ..." Read more

"My windshield washer fluid is leaking all over the ground, there were dirt specs in the paint when I picked ..." Read more

"They did wonderful work! Could not ask for a better outcome from an accident! Our car looked and even smelled ..." Read more

"Very professional, great service and most importantly excellent workmanship."

"Repairs for hail damage were completed in excellent fashion and in short order. Highly recommended."

"... work was high quality, communication was clear, and everything was completed on time. Honest, professional, and detail-oriented. Highly recommend if youre looking ..." Read more

"My vehicle was completed a day early."

"Initially I was told it would be approximately 1 to 1 12 weeks to repair. It took 4 days."

"... twice to get an update on how much longer. Originally I was told a week and a half but it was 3 weeks. Could have been out of shops control but I was not ..." Read more

"So glad it was ready in less than a full week"

Service Quality
Timeliness

Service Quality
Timeliness

"⭐⭐⭐⭐⭐ Boots Auto Body did an excellent job. The work was high quality, communication was clear, and everything was completed on time. Honest, professional, ..." Read more

"My windshield washer fluid is leaking all over the ground, there were dirt specs in the paint when I picked ..." Read more

"They did wonderful work! Could not ask for a better outcome from an accident! Our car looked and even smelled ..." Read more

"Very professional, great service and most importantly excellent workmanship."

"Repairs for hail damage were completed in excellent fashion and in short order. Highly recommended."

"... work was high quality, communication was clear, and everything was completed on time. Honest, professional, and detail-oriented. Highly recommend if youre looking ..." Read more

"My vehicle was completed a day early."

"Initially I was told it would be approximately 1 to 1 12 weeks to repair. It took 4 days."

"... twice to get an update on how much longer. Originally I was told a week and a half but it was 3 weeks. Could have been out of shops control but I was not ..." Read more

"So glad it was ready in less than a full week"

Lindsey (Toyota owner) reviewed 8/7/26

Charles (Toyota owner) reviewed 8/6/26

I already have

Very happy with the results

Very friendly and very helpful

Rex (Kia owner) reviewed 7/28/26

Highly recommend Boots for your body repair!! Toby and the staff were amazing.

Tony (Toyota owner) reviewed 7/28/26

Boots did a terrific job, they communicated professionally and were helpful always

Stephen (GMC owner) reviewed 7/13/26

Andrew (Cadillac owner) reviewed 7/9/26

Olivia (Toyota owner) reviewed 7/8/26

Repairs were really well done.

Everyone was very friendly

Rayann (Toyota owner) reviewed 7/6/26

Patricia (Dodge owner) reviewed 7/6/26

I will definitely recommend Boots

Wonderful beautiful work. My car looks better than ever! And they detailed the inside. Looks amazing. Will use them in the future. Highly recommend..

Wonderful

Jay (Lexus owner) reviewed 7/2/26

Very professional, great service and most importantly excellent workmanship.

Charles (Lexus owner) reviewed 6/18/26

Very professional, very helpful and they do great work

Wouldn’t go anywhere else

Lizbeth (Chevrolet owner) reviewed 6/15/26

Judd (Volvo owner) reviewed 6/15/26

Best shop in the business.

Boots is outstanding in every manner. They are professional and courteous. They keep you updated on the progress of the repairs as well as any bumps encountered.

Outstanding!

Jodi (Lexus owner) reviewed 6/15/26

Again very little communication without having to call.

Claudia (Toyota owner) reviewed 6/11/26

Very good service

Melanie (Subaru owner) reviewed 6/1/26

Car looked great. One of the replaced cameras is not quite as nice as the original (has more of a fish bowl affect) but it's fine and I don't know if that is within their control.

Dimna (Jeep owner) reviewed 5/29/26

Chris (Jeep owner) reviewed 5/21/26

Dominique (Jeep owner) reviewed 5/14/26

Dottie (Subaru owner) reviewed 5/11/26

Very good job. Will use again.

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You have the right to choose where to fix your vehicle. Your auto insurance company cannot require you to go to a particular auto body repair facility.

Boots Auto Body, Inc.

About Boots Auto Body, Inc.

Reviews (554)

553 Customers Rated

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 4.5/5.0

Customer Service - 3.0/5.0 -

Returned Clean