Collision Masters of Lexington East

4.9 (674reviews)
97%
765 East New Circle Road,  Lexington,  KY  40504
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Shop AssistantSparkles

In operation 6 years.

Collision Masters of Lexington believes in one thing, provide the best service in automobile repair in Central KY. To insure that with our employees, it is apart of our mission statement; to offer unmatched service to our customers from start to finish until their lives are back in motion. Collision Masters works with all insurance companies. We find it easier to handle the communication with the insurance, instead of the customer taking their time. With our state of the art technology, we can service our customers with text updates, manufacturer repair procedures and the proper repair to the vehicle. There is over 100 years of experience with the employees. When it comes to being in good hands, Collision Masters will deliver.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Motorcycle Repair
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 7:30 am - 5:00 pm
Tue 7:30 am - 5:00 pm
Wed 7:30 am - 5:00 pm
Thu 7:30 am - 5:00 pm
Fri 7:30 am - 5:00 pm
Sat Closed
* Holiday hours may differ.

Reviews (674)

Customers say
Overall Customer Satisfaction
Customers consistently praise the exceptional communication and customer service provided throughout the repair process. Many highlight receiving regular updates via text messages and phone calls, with staff being described as friendly, professional, and helpful. The quality of repairs receives outstanding feedback, with vehicles often looking like new or better than when originally brought in. Customers appreciate the thorough cleaning service and attention to detail. Timeliness is generally well-regarded, with many repairs completed on schedule or even ahead of time. The shop has built strong customer loyalty, with many customers stating they would return and actively recommend the business to family and friends.
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"... surprised when the interior of the car was detailed, looks the way I brought it in 2015😱 this is the place where I will do business with in the future 🤙" Read more
"... Collision Masters of Lexington was very professional and did an excellent job. Their communication was great." Read more
"Customer service was spectacular & the repair was completed in a timely manner. Very satisfied with ..." Read more
"Looks like nothing was ever damaged! Very happy with it!"
"... use these guys twice in a short period of time But my car came back to me exactly the way I knew it would perfect and new! They are very professional. We were ..." Read more
"They had my vehicle ready a week before they estimated in person."
"Ready right on time"
"Ready the very day as promised"
"Exactly when they predicted"
"We were kept up-to-date on the progress and it was done well before I thought it would beThank you!"
"I got updates without having to ask"
"I had regular communication. I appreciate their responsiveness."
"Weekly, sometimes daily updates as repairs were made"
"Pictures on every new update"
"Staff was friendly and helpful and provided regular progress updates."

Likely to Recommend

Repair Quality

Great service and communication and my car looks as good as new!

Customer Service

Great service and communication

Returned Clean

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Repair Quality

Collision Masters of Lexington was a joy to work with. They made everything smooth and easy, worked with my insurance, and communicated clearly throughout the whole process. I certainly hadn’t planned on getting into a car accident, and my car was truthfully in an embarrassingly unclean state at the time I took it in for repairs. This company went totally over the top and not only took care of my damages, but also returned my car to me freshly washed and vacuumed. Would highly recommend. They are the Advil to the headache of a car wreck.

Customer Service

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Repair Quality

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Repair Quality

Fender bender, meant new front fender. Pearl white paint matched perfectly and everything (sensors and etc..) worked as it should at pickup

Customer Service

Great folks

Returned Clean

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Repair Quality

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Cameron did a great job.

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Repair Quality

Cameron and the whole team at CM is great!

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Repair Quality

High quality workmanship

Customer Service

Very communicative with updates

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I would not hesitate to recommend Collision Masters to any of my family or friends.

Repair Quality

I would give you'll a 12, if I could!

Customer Service

David is very involved and personally insured my complete satisfaction.

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Repair Quality

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Repair Quality

I highly recommend Collision Masters. Excellent communication from the moment I dropped my car off to them until the time that I picked it up. My 4Runner looked as good as new when they finished the repair!

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Great job

Repair Quality

They did amazing job would recommend them 100 percent

Customer Service

Great guys

Returned Clean