Brad's Collision Center LLC

4.9 (2,175reviews)
97%
22202 N 19th Ave,  Phoenix,  AZ  85027
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Brad's Collision Center takes pride in being a Family owned business. Get to know why Brad’s should be your first and only choice for collision repair. Bring your car in for a free damage analysis report with no appointment necessary. We have been in business since 1985, and are the largest independent collision repair facility in the area. Brad's is factory certified by Ford, GM, Chrysler, Infiniti, Nissan, Honda, Kia, and Hyundai. IT'S NO ACCIDENT, at Brad's Collision Center Service & Quality are our top priorities, our goal is to exceed every customer's expectations. We consistently achieve high praise in our Customer satisfaction surveys, and enjoy maintaining 4.9 stars with a 99% Customer satisfaction rating!

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • On-Site Car Rental - Enterprise®
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:00 pm
Tue 7:30 am - 5:00 pm
Wed 7:30 am - 5:00 pm
Thu 7:30 am - 5:00 pm
Fri 7:30 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
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Reviews (2,175)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for exceptional repair quality, with many noting their vehicles looked brand new upon return. The team is widely recognized for outstanding customer service, professionalism, and friendliness throughout the repair process. Communication stands out as a key strength, with customers appreciating regular updates via text and direct contact. Timeliness is frequently highlighted, with numerous repairs completed ahead of schedule. Customers also appreciate the added touch of vehicles being thoroughly cleaned inside and out. A few customers noted areas for improvement, including occasional paint color mismatches, delays in repair timelines, and inconsistent proactive communication, as mentioned directly in their feedback. Overall, the overwhelming majority of customers express high satisfaction and willingness to return and recommend the shop.
AI-Generated from reviews written in the last 12 months
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"... fleet vehicles, and they never disappoint. Their work is meticulous, thorough, and consistently top-notch. Pricing is always fair, timelines are honored exactly ..." Read more
"They restored our car to pristine condition and even detailed it inside and out. We are very impressed with their ..." Read more
"... SOMEWHERE ELSE! Brad's collision did a fantastic job. Supreme work. They did above and beyond what I had expected. Pleasurable, quick and easy service. And did I mention ..." Read more
"The repair and customer service was phenomenal, Brad's went above and beyond. I would recommend this place to anyone."
"This is the second time we have been to Brad's. Both times the damage was repaired and literally looked like new. The people are friendly and straight forward with ..." Read more
"... and consistently top-notch. Pricing is always fair, timelines are honored exactly as promised, and the quality of the repairs speaks for itself every single time. ..." Read more
"... Brads is the only place that does great work, and gave me my truck back sooner than expected. Brads is simply the best !!!!" Read more
"Great service. Kept me informed every day and got it done earlier than expected with perfect quality. Would recommend."
"... fantastic! He was accurate with his estimate and delivered the truck faster than promised. Good to know there are still people like him in the repair business ..." Read more
"There was a problem with back-ordered parts, but once the parts arrived, they finished the repairs very quickly."
"We always have a great experience at Brad's. Communication is excellent. I would recommend Brad's to anyone needing body work!"
"... with this collision center. The entire team provided exceptional service in every aspect—from communication and professionalism to the quality of the repairs" Read more
"We are very happy with the repairs to our SUV. There were some problems communicating with one staff member."
"First in class operation from start to finish. Customer service and communication was great. Most importantly they started and finished on time and did a great ..." Read more

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My car looks great. They did a good job. Their Customer Service is outstanding.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Thank you so much for all your hard work the car looked beautiful ! The quick communication and friendly environment at brads made getting our daughter's car fixed after the accident a breeze. A big thank you to Doug he was a joy to work with !!!

Likely to Recommend

Will not recommend

Repair Quality

Missing paint in two areas. Trim came off in the car wash 4 days after getting my car back. A batman decal was removed for no reason.

Customer Service

It took almost two months for a warranty paint job to be approved and started.

Returned Clean

Kept me Informed?

No

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

my car looks brand new for a amazing price

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Brad's is the only body shop I will use and I tell all my friends and family that they need to go there.

Repair Quality

This was the 3rd time I needed the expertise of Brad's Collision Center.........they do such an amazing job, they work quickly and their prices are so reasonable!! I am so pleased with their work and I will continue to refer people to Brads!

Customer Service

I love the special attention I get here. They are very aware of their customers needs.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

I had some bodywork done. It was diagnosed and estimated within 15 minutes of arriving and then patrs ordered and repaired within days. Top of the line process and service! Thank you everyone at Brad's!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Brad’s did an amazing job repairing my 4Runner! They kept me updated throughout the entire process and provided excellent service. I highly recommend them to anyone needing reliable auto repairs!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Great customer service and work as always

Customer Service

Great customer service and great work as always

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Never. Go elsewhere. I have communicated this to our insurance company, to our insurance broker, and other companies and friends. We will also be filing a report with the Better Business Bureau.

Repair Quality

While the quality of the work was satisfactory, dealing with the timeline and staff was highly unacceptable. We brought the car in on July 10 and didn't receive it back until Aug 18. All back-end bodywork - no engine nor suspension damage. Communication with Doug and his team were poor at best. Only time we heard from him was when we reached out, even when he said he would provide us an update. This happened on multiple occasions.

Customer Service

See previous comments. The lack of communication and status updates were highly unacceptable. The only call we received was Doug calling to tell us the cost would be $3,000 more than the original estimate that he provided. Plus they could never provide an accurate estimate of how long the repairs would take. It would be "a few days", and then later it would be "sometime next week", and then "maybe tomorrow". The duration that our car was in their shop was July 10 to August 18th, again, unacceptable in my opinion. There was zero transparency and accuracy in anything that Doug conveyed to us, and he quickly lost our trust after a couple of weeks. We would have picked up the car and took it elsewhere, but it was already disassembled and we had no choice left but to succumb to waiting until the work was done. Even when Doug said we were "top priority", the work still took another 3 weeks.

Returned Clean

Kept me Informed?

No

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Doug did an excellent job explaining what needed to be do, time frame, and a very fair estimate. Well done!!

Likely to Recommend

Repair Quality

Great work!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Been a customer for a few decades

Repair Quality

I had an excellent experience from start to finish with this collision center. The entire team provided exceptional service in every aspect—from communication and professionalism to the quality of the repairs

Customer Service

I had an excellent experience from start to finish with this collision center. The entire team provided exceptional service in every aspect—from communication and professionalism to the quality of the repairs

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Customer service was top notch. The work and cleanliness of my care was outstanding. Thank you

Likely to Recommend

Definetly

Repair Quality

These people were great to work with!!!!!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Repair looks great and the service was great too. Thanks for cleaning it as well!

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