Crash Champions #0108 Deer Valley

4.9 (6,042reviews)
99%
22425 N. 19th Avenue,  Phoenix,  AZ  85027
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In operation 14 years.

As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat 9:00 am - 12:00 pm
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (6,042)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its outstanding service quality, with many noting that repairs were completed to an exceptionally high standard - often leaving vehicles looking better than before the incident. The quality of bodywork, paint matching, and attention to detail received widespread acclaim. Communication was a standout strength, with customers appreciating regular text and phone updates throughout the repair process. Timeliness was another highlight, as numerous customers reported receiving their vehicles ahead of the estimated schedule. Staff professionalism, friendliness, and helpfulness were frequently mentioned as key positives. A few customers noted minor issues upon vehicle return, such as small paint imperfections or loose panels, though these were promptly addressed. Some customers suggested that repair timelines could occasionally be more accurate, reflecting areas for refinement directly noted in their feedback.
AI-Generated from reviews written in the last 12 months
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"Above and beyond expectations in every way. They finished repairing my vehicle early, with great ..." Read more
"The team provided a fabulous customer experience, and my truck looks fantastic."
"... are great to work with. Friendly, Professional, and all the work performed is done to a high standard. This is why this was our second visit to them. We ..." Read more
"... They were excellent communication throughout, the quality of workmanship was beyond expections. The interior of our truck looked like brand new. ..." Read more
"... take care of the collision repairs flawlessly, but they also went above and beyond by fixing small scratches in the paint from normal wear and tear. That extra ..." Read more
"... satisfied! Great service! The car looks beautiful and the repairs were completed a week ahead of schedule! And we especially appreciated the twice weekly updates ..." Read more
"... flaws so far. Like the accident never happened and it was a week earlier than expected. Thank you!" Read more
"... deal with. They kept me updated on all repairs and it was finished on the day they predicted.. well done Crash Champions on 19th" Read more
"I was told my repairs would be done on the 26th so I arranged to make sure I could go pick up the ..." Read more
"Communication through the whole process was immaculate. Results were beyond satisfactory and were completed ..." Read more
"The service quality is excellent; they provide timely updates to clients on the latest progress."
"Crash Champions communicated every single step, and stayed on track to have my car back to me with ..." Read more
"Very satisfied! The text updates are very much appreciated throughout the process. Please continue to make that a priority for customers, ..." Read more

My Experience

We were told the car was done. the bumper was not fixed. It was in the paperwork and skipped . Now we will miss our due date

Likely to Recommend

I can't see why I wouldn't with a quality of work, all I would ask is please address by the proper name of a client, not necessarily the name of the insurance policy

Repair Quality

Quality of the repair seems excellent.

Customer Service

I was just a little annoyed when they kept calling me Teresa on the messages. This is Christian, Teresa's husband. I know the insurance policy is under her, but I'm jointly on her insurance policy, but this was my vehicle, this is my phone number, and I did address this.

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Everyone that I interacted with were friendly and professional. The repair was done well before expected date which is much appreciated.

My Experience

Car looks great! Good job and great customer service. I would highly recommend.

My Experience

It looks beautiful!

Likely to Recommend

Would definitely recommend Crash Champions to a friend.

Repair Quality

I have used Crash Champions a few times now and they have done an outstanding job each time.

Customer Service

Customer service is top notch, they listen to you and keep you informed of the status of your car while it is being worked on.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I worked with Michael Migalla. He went above and beyond to make sure our family vehicle was in tip top shape after it was damaged in a hit and run. My family and I could not be happier with our experience. Thank you so much!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

They did a phenomenal job. The lady in the office was incredibly helpful and so kind, as well as Michael.

Likely to Recommend

I would most definitely recommend

Repair Quality

I’m beyond happy with the service and hospitality and communication. They did a great job repairing my car. It got done about a week early which was great. The people in the office were incredibly helpful and kind. Would most definitely recommend coming here.

Customer Service

Incredible. The customer service was outstanding. Everyone was knowledgeable and helpful.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

They were good n every time I called they were one it n respectful as a business ill come back to them.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Great service and workmanship.

Repair Quality

Professional, pleasant to work with and a high quality of workmanship.

Customer Service

Very professional and pleasant.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Had my doubts first. Once complete, I got in my Jeep and I could smell the new car smell, my thought was; OK, I figured that is an emphasis on quality care and providing a positive customer experience. I'm picky, you did good!

My Experience

Great service! Thanks for the updates along the way. You more than exceeded our expectations ☺️

Likely to Recommend

Repair Quality

Thank you for your excellent service, professionalism, and communication during the process.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

They did a great job updating me on the progress weekly and although it took longer than expected the results were beautiful and the car looks as good as new

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

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