Briggs Collision Charlotte

4.8 (1,305reviews)

96%

(980) 938-5355

9204 N Lakebrook Rd, Charlotte, NC 28214

96%

See Photos

9204 N Lakebrook Rd
Charlotte, NC 28214

Get Directions Website Email

Schedule an appointment at Briggs Collision Charlotte

Book Appointment

About Briggs Collision Charlotte

See Photos

9204 N Lakebrook Rd
Charlotte, NC 28214

Get Directions Website Email

Schedule an appointment at Briggs Collision Charlotte

Book Appointment

In operation 19 years, 11 years at this location.

Briggs Collision provides top-notch auto body repair and auto paint services to Concord, Harrisburg, Charlotte, Belmont, Gastonia and the surrounding areas. Family owned and operated, we have more than 20 years combined experience. We repair all makes and models, foreign and domestic and are a direct repair shop for several insurance companies

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Full Service Mechanical
Towing
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

Discover Card
MasterCard
Visa
Cash
Debit Card

Languages

English

Hours

Sun	Closed
Mon	8:00 am - 5:00 pm
Tue	8:00 am - 5:00 pm
Wed	8:00 am - 5:00 pm
Thu	8:00 am - 5:00 pm
Fri	8:00 am - 5:00 pm
Sat	Closed

* Holiday hours may differ.

I-Car

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Website

Reviews (1,305)

Sort By:
Newest
Rating

989 Customers Rated

5 Stars

67.4% Complete

(880)
4 Stars

5.5% Complete

(72)
3 Stars

0.9% Complete

(12)
2 Stars

0.8% Complete

(11)
1 Star

0.3% Complete

(4)
< 1 Star

0.8% Complete

(10)

Customers say

Overall Customer Satisfaction

Customers consistently praised the shop for outstanding repair quality, with many noting their vehicles looked brand new upon return. Communication was a standout strength, with frequent text updates and proactive status notifications keeping customers well-informed throughout the repair process. Timeliness was frequently highlighted, as numerous repairs were completed ahead of schedule, which customers greatly appreciated. A few customers noted minor issues such as disconnected fog lights, loose screws, or incomplete finishing touches, reflecting areas customers themselves identified for improvement. Overall, the feedback reflects a highly satisfied customer base with strong confidence in the shop's workmanship, professionalism, and customer-focused approach.

Select to learn more

Service Quality
Timeliness
Communication

"My car took a pretty good beating, and you guys did a fantastic job of piecing it back together. It drives just as good as it did before the accident. ..." Read more

"Cant tell anything was wrong with the car. It looks like and drives like nothing happened. Fantastic job on ..." Read more

"Tremendously satisfied with the work done! My car looks as good as new, thank you so very much!!!"

"Perfect restoration of my fender and in a short turnaround time. I greatly appreciated the open communication ..." Read more

"Briggs was amazing to work with. My car looks like new. Everything was handled in the timeframe they estimated and being able to get picked ..." Read more

"... updates and how fast they manage to do the repairs. The repair was done earlier than the estimate date of completion. I highly recommended the Briggs Collision ..." Read more

"I was shocked when I received word that my car was ready 10 days before estimated completion date"

"Wayyyyyyyy before they got it done quick"

"Wonderful customer service and repair Completed in half the time."

"A week earlier thanks"

"Communication about my car was amazing and having it done before the original time made it 110% better! My ..." Read more

"Excellent communications"

"Great communication. Kept updated on the repair and also went above and beyond to make sure the insurance ..." Read more

"Yes, they notified me every step of the way"

"I would have liked to more updates on my truck. Wasn't recieving the text messages. Then we switched ..." Read more

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"My car took a pretty good beating, and you guys did a fantastic job of piecing it back together. It drives just as good as it did before the accident. ..." Read more

"Cant tell anything was wrong with the car. It looks like and drives like nothing happened. Fantastic job on ..." Read more

"Tremendously satisfied with the work done! My car looks as good as new, thank you so very much!!!"

"Perfect restoration of my fender and in a short turnaround time. I greatly appreciated the open communication ..." Read more

"Briggs was amazing to work with. My car looks like new. Everything was handled in the timeframe they estimated and being able to get picked ..." Read more

"... updates and how fast they manage to do the repairs. The repair was done earlier than the estimate date of completion. I highly recommended the Briggs Collision ..." Read more

"I was shocked when I received word that my car was ready 10 days before estimated completion date"

"Wayyyyyyyy before they got it done quick"

"Wonderful customer service and repair Completed in half the time."

"A week earlier thanks"

"Communication about my car was amazing and having it done before the original time made it 110% better! My ..." Read more

"Excellent communications"

"Great communication. Kept updated on the repair and also went above and beyond to make sure the insurance ..." Read more

"Yes, they notified me every step of the way"

"I would have liked to more updates on my truck. Wasn't recieving the text messages. Then we switched ..." Read more

Oscar (Hyundai owner) reviewed 9/25/26

Professional and friendly people that look happy helping people during this dificulta times.

Margaret (Toyota owner) reviewed 9/24/26

Great communication and hood looks great

Receptionist was both friendly and informative. Kelli was great at keeping me informed of progress.

Melvin (Chevrolet owner) reviewed 9/21/26

You guys were awesome with the daily updates on what was being done. I’m especially happy that my vehicle was ready a week before the expected finish date.

My experience dealing with Briggs Collision was wonderful.

Nicholas (Toyota owner) reviewed 9/19/26

There was actually no repair work done. However, I do praise Briggs on their professionalism.

Carmen (Kia owner) reviewed 9/18/26

I would like to thank Samantha for waiting on me today. Traffic was crazy was running a bit late and she managed to help me get the car today.

Amanda (Nissan owner) reviewed 9/18/26

Everyone was very nice and helpful. My car was finished really quickly as well.

Dixie (Ford owner) reviewed 9/17/26

1. I wish I’d been told more about how much damage games been done to the headlight holders. 2. I was disappointed that my car was not ready when promised, nor was I told early that day.

Brett (Kia owner) reviewed 9/16/26

The team kept me informed of the progress once it got going. The status page could be better. When I met for the walk inspection the staff was courteous and knowledgeable. When I picked the car up we talked for a min and got my receipt for my records and they did everything else with the insurance. They definitely made me feel welcomed.

Jaemichael (BMW owner) reviewed 9/14/26

Everything so far is great!

Shayvon (Chevrolet owner) reviewed 9/2/26

Cassandra (Chevrolet owner) reviewed 8/31/26

Marta (Toyota owner) reviewed 8/27/26

Joshua (GMC owner) reviewed 8/27/26

Great communication. Kept updated on the repair and also went above and beyond to make sure the insurance company worked with us on timing and payment.

Tamia (Hyundai owner) reviewed 8/20/26

Very nice and professional!

Larry (Cadillac owner) reviewed 8/13/26

My left headlight is not working, which was part of the repair. Causing me to not be able to safely drive at which also effects the use of my car for income.

Completely satisfied

Very professional and courteous service. Prompt in handling my repair.

Andrew (Subaru owner) reviewed 8/10/26

Rogelio (Honda owner) reviewed 8/10/26

Derika (Mazda owner) reviewed 8/7/26

The customer service was A1. Kelly & Samantha was amazing. They helped to ease my frustration and made the process seamless. The service department did an amazing job putting my car back together & it was so clean when I got it back. The office was clean & inviting, which made me comfortable leaving my car there. The only issue I am having is the tire light was on even after I took it to get air. Which I will call about Monday. Thanks you guys for everything!!!

Awesome!!!

Norris (RAM owner) reviewed 8/6/26

Kristi (Infiniti owner) reviewed 8/6/26

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You should always ask your auto body shop if they offer a warranty on their repairs.

Briggs Collision Charlotte

Schedule an appointment at Briggs Collision Charlotte

About Briggs Collision Charlotte

Schedule an appointment at Briggs Collision Charlotte

Reviews (1,305)

989 Customers Rated

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 0.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 0.0/5.0 -

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 4.5/5.0