Gerber Collision & Glass - Charlotte/Wilkinson Bd.

4.8 (2,676reviews)
97%
5010 Wilkinson Blvd,  Charlotte,  NC  28208
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In operation 81 years, 11 years at this location.

Gerber Collision & Glass - Charlotte offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
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Reviews (2,676)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for delivering outstanding repair quality, with many noting their vehicles looked brand new upon return. The team received high marks for proactive communication, including daily text and phone updates that kept customers informed throughout the repair process. Timeliness was a standout strength, with numerous customers highlighting that their vehicles were completed ahead of schedule. The staff was widely recognized for their professionalism, friendliness, and genuine care for customers. A small number of customers noted areas for improvement, including concerns about non-OEM parts fitment, missing components at pickup, and isolated cleanliness issues - all drawn directly from customer comments. Overall, the vast majority of customers expressed strong satisfaction and a high likelihood to recommend the shop to family and friends.
AI-Generated from reviews written in the last 12 months
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"... amazing job! You couldnt even tell it was even damaged! The customer service was top tier from start to finish! I could not have asked for better service! I will ..." Read more
"... recently took my car to a Gerber Collision shop, and the experience was outstanding from start to finish. The communication was excellent, especially when ..." Read more
"... on the vehicle was much faster than anticipated. Absolutely outstanding customer service and handling. Could not have asked for better." Read more
"Staff was super friendly and exceeded expectations - they were incredibly patient and super communicative. ..." Read more
"I just want to say you guys are probably the best collision and glass company in Charlotte.I have dealt with. Exceptional service!!!"
"Everything looks great and my Jeep is riding smoothly so far. It was ready 2 weeks early!"
"... needed the car to pick up kids for a school event. They were able to expedite our repair to 2 days and we picked up on day 3! Wife is happy to get it back ..." Read more
"... They were extremely responsive and even ended up repairing my car 2 days ahead of scheduled! When I received my car they made sure it was washed ..." Read more
"... so I didnt have to wait any longer than necessary. Got my jeep done very quickly, sooner than expected." Read more
"Appreciate the attention to detail and great communication about progress of repair! Excellent customer service!"
"... completed repairs done in a timely manner plus the daily progress updates." Read more
"... awesome you guy's did a wonderful job fixing my car,I got updates everyday of the progress that was being made while she was in your care.and the ladies in the ..." Read more
"Quality work, excellent communication, could not be any more friendly and accommodating. I look forward to another ..." Read more
"... easiest most professional process I've been through They kept me updated daily in the progress of the repairs. My Sante Fe looks brand new!" Read more

My Experience

Just a small area not right its not flush with the connection of the car but not a problem

My Experience

Repairs were completed ahead of estimate time. I really appreciated the daily updates on the progress of repairs. Staff was friendly, worked collaboratively with the car rental company and overall provided excellent customer service.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very good service šŸ‘ šŸ‘ šŸ‘Œ šŸ˜€ thank you guys

My Experience

I brought my van in for repair, but after their work, it was in worse condition. They later said they couldnā€™t fix it due to a prior total loss which shouldā€™ve been flagged before repairs.ā€™ And when I called to understand the situation, the representative became upset and ended the call.

Likely to Recommend

I would take people out of their business if I could.

Repair Quality

I brought my van in for repair, but after your guys touch it, it is in worse condition. You later said that couldnā€™t fix it due to a prior total loss which shouldā€™ve been flagged before repairs.ā€™ And when I called to understand the situation, your representative became upset and ended the call. I would appreciate a clear explanation and resolution.

Customer Service

Never had worse service ever.

Returned Clean

Kept me Informed?

No

Ready on Time?

No

My Experience

Professional and very friendly.100%.thank you!!!

My Experience

A service of quality

Likely to Recommend

Repair Quality

10 My first time hear my service was great thank you my car look good

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Great service. I recommend this place. I was very happy with the repairs and with detailed attention to my car. Best experience.

Customer Service

Great service.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Gerber was great. They were friendly, quick, and always kept me updated with the status of my vehicle.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Found a small area in the paint job that looks like a scratch. Also bubbling though very small in the paint.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Nicest staff ever and my car looks more beautiful than ever!!!!!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Jessica and Katie are awesome!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Jessica and the team at Gerber are the nicest people to work with. My truck looks great. It was completed a week early and they keep you informed every step of the way. Hopefully Iā€™ll not have another wreck, but if I do, Gerber on Wilkinson is the only place I will ever go.

My Experience

Great job.

My Experience

Great service and in time

My Experience

Thanks again for the great work and timing.

My Experience

Very friendly and great customer communication.

My Experience

The staff is awesome great friendly and knowledgeable of there work I had a great time with them thanks again ladies you are the best

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

The car is in great condition, the repairs are excellent, thank you !!!!

Customer Service

Very helpful, great energy and willing to help me out

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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