Brigham Gill Collision Center

5.0 (1,952reviews)

99%

(508) 652-6622

817 Worcester St., Natick, MA 01760

99%

See Photos

817 Worcester St.
Natick, MA 01760

Get Directions Website Email

About Brigham Gill Collision Center

See Photos

817 Worcester St.
Natick, MA 01760

Get Directions Website Email

In operation 59 years.

"THE BEST IN METROWEST" Brigham Gill Collision takes customer service to the next level. We go above and beyond in every facet of you repair to give you the best experience possible.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Full Service Mechanical
Towing
Automotive Glass Replacement
Motorcycle Repair
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Cash
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	8:00 am - 5:00 pm
Tue	8:00 am - 5:00 pm
Wed	8:00 am - 5:00 pm
Thu	8:00 am - 5:00 pm
Fri	8:00 am - 5:00 pm
Sat	Closed

* Holiday hours may differ.

Call

Website

Reviews (1,952)

Sort By:
Newest
Rating

1,710 Customers Rated

5 Stars

81.1% Complete

(1584)
4 Stars

4.9% Complete

(96)
3 Stars

0.5% Complete

(10)
2 Stars

0.5% Complete

(9)
1 Star

0.1% Complete

(1)
< 1 Star

0.5% Complete

(10)

Customers say

Overall Customer Satisfaction

Customers consistently praise the repair shop for its outstanding service quality, professionalism, and attention to detail. Many highlight that staff go above and beyond to make a stressful experience as smooth as possible, offering clear explanations of repair work and timelines. The quality of repairs is frequently described as flawless, with vehicles returned looking brand new and often cleaner than when dropped off. Timeliness is a strong point, with numerous customers noting their vehicles were completed ahead of schedule. Communication throughout the repair process is widely appreciated, with customers valuing regular updates and thorough explanations. A few customers noted areas for improvement, including instances where repairs needed to be redone, minor delays due to parts availability, and occasional communication gaps - all directly reflected in their feedback.

Select to learn more

Service Quality
Timeliness
Communication

"Have used Brigham-Gill multiple occasions. They are friendly, professional, competent, and detail-oriented. On the last occasion I thought there was a still ..." Read more

"i could not be more satisfied with the precision of the repair coupled with such good customer care."

"Perfect in every respect, including communication with staff, and quality and timeliness of repair. Brigham-Gill ..." Read more

"Excellent repair work and friendly customer service"

"Took time to explain what they could see as damage. What they were going to do and the result were great. ..." Read more

"Always. They delivered my car a week earlier than expected."

"Early! They estimated a week, it was done in less than 2 days."

"It was ready ahead of projected time."

"... was ever in a collision, great customer service, vehicle was finished ahead of time." Read more

"Great experience, very timely repairs and helpful throughout the process dealing directly with insurance."

"So much communication, they are so on top of everything. I was very impressed."

"I was traveling but I reached out to check status. I received no communication"

"... collision team very professional and personable. Answered all my questions. Explained exactly what repairs would be done and how long it would take. Exceptional ..." Read more

"Service was prompt and clearly explained as to timing and scope of work"

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"Have used Brigham-Gill multiple occasions. They are friendly, professional, competent, and detail-oriented. On the last occasion I thought there was a still ..." Read more

"i could not be more satisfied with the precision of the repair coupled with such good customer care."

"Perfect in every respect, including communication with staff, and quality and timeliness of repair. Brigham-Gill ..." Read more

"Excellent repair work and friendly customer service"

"Took time to explain what they could see as damage. What they were going to do and the result were great. ..." Read more

"Always. They delivered my car a week earlier than expected."

"Early! They estimated a week, it was done in less than 2 days."

"It was ready ahead of projected time."

"... was ever in a collision, great customer service, vehicle was finished ahead of time." Read more

"Great experience, very timely repairs and helpful throughout the process dealing directly with insurance."

"So much communication, they are so on top of everything. I was very impressed."

"I was traveling but I reached out to check status. I received no communication"

"... collision team very professional and personable. Answered all my questions. Explained exactly what repairs would be done and how long it would take. Exceptional ..." Read more

"Service was prompt and clearly explained as to timing and scope of work"

Juan (Toyota owner) reviewed 8/24/26

Excellent service. The car looks like new

They were excellent. Got the work done on time

Marc (BMW owner) reviewed 8/24/26

Sam is a consummate professional and was extremely accommodating- dealing with the rental car and with my insurance company. I highly recommend BG and ask for Sam.

Dana (Jeep owner) reviewed 8/21/26

The service level was high and communication strong. The team did a great job

Paul (Dodge owner) reviewed 8/20/26

Angela (Jeep owner) reviewed 8/19/26

Katherine (Subaru owner) reviewed 8/19/26

Bridgette (Toyota owner) reviewed 8/18/26

excellent customer service and love both guys in the office.

amazing!

Andrew (Mazda owner) reviewed 8/17/26

Excellent service, including initial inspection of damage (identifying issues the insurance adjuster did not identify), fast completion of the work. The unexpected bonus was fixing of several dings that were not related to the accident. Beautiful results at a reasonable price. Customer service and communication were great

Ki-Young (Mazda owner) reviewed 8/17/26

Clear, efficient and answered my questions. Thank you!

Tracy (Mazda owner) reviewed 8/17/26

Team was great and my car was repaired well

Kept me informed and were nice people

Katherine (Jeep owner) reviewed 8/13/26

Very helpful service, good communication, Sam was wonderful to work with

Sam was great. Communicative and helpful, and helped me understand what to expect, timing, etc.

Joseph (Hyundai owner) reviewed 8/11/26

Carlos (Jeep owner) reviewed 8/10/26

Anastasia (Honda owner) reviewed 8/10/26

William (Kia owner) reviewed 8/6/26

Both Sam and Pete were great to work with. Both very professional and helpful, and they finished the work a day earlier than scheduled.

Christopher (Jeep owner) reviewed 8/6/26

Zachary (Honda owner) reviewed 8/6/26

Michael (RAM owner) reviewed 7/27/26

Process, result and timing were all great.

Robert (Ford owner) reviewed 7/27/26

Very professional, very informative would recommend to anyone

They kept me informed as the process went along very professional

Martin (Jeep owner) reviewed 7/27/26

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It's not advisable to drive your car to an auto body repair shop if you see fluids leaking, the steering or suspension feels misaligned, the car is making an unusual noise after an accident, or if an air bag was deployed.

Brigham Gill Collision Center

About Brigham Gill Collision Center

Reviews (1,952)

1,710 Customers Rated

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

Returned Clean