Brighton Ford Body Shop

My Experience - 5.0/5.0 -

Great experience. Car looked brand new when we got it back.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Had to take it back for a minor repair, but it was still a good experience...

Likely to Recommend - 4.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Brian was very helpful, and took the time to listen when I had a concern. He worked with me to be able to pick up my car on a day they were closed.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 2.5/5.0

Repair Quality - 2.0/5.0 -

Pin stripping was not replaced, slider door stuck.

Customer Service - 2.0/5.0 -

Never met time estimates. Tool way longer then initially told (more than twice as long). Did not replace pin stripping. Battery drained dead, locked radio, had to ask us for code, after waiting over an hour for car. Sliding door sticks.

My Experience - 5.0/5.0 -

You were working on the back bumper, but took the time to thoroughly clean the cars' carpets and interior as well. Thank you! What a pleasant surprise. It looked great inside and outside.

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0 -

I think there could have been a little more communication between myself and rep. I had to call in to find out most details on car and progress. But I am pleased with responses and service. Just felt like I was reaching out more than I should have just to get pretty basic informsation.

Returned Clean

My Experience - 5.0/5.0 -

Thank you for your service. I was completely impressed with your professionalism and appreciate your hard work on my vehicle. I also really like the updates I received on my phone through text messages. Thank you!!

My Experience - 5.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 4.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Delivered right on time. Quality of workmanship very good. Will continue to patronize Brighton Ford.

Customer Service - 5.0/5.0 -

Very happy with the service.

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

My Experience - 5.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

My Experience - 5.0/5.0 -

Brian: Thanks for an excellent job on my Focus!Barry VanTiem

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

They made it real simple for me when I brought my vehicle to them..

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 3.0/5.0

Repair Quality - 3.0/5.0 -

I have to return the car to get a couple of additional issues looked at

Customer Service - 3.0/5.0