Brondes Ford

4.8 (2,022reviews)
97%
5545 Secor Rd.,  Toledo,  OH  43623
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In operation 60 years.

Brondes Ford Toledo is a family owned dealership for over 50 years. Our goal in the collision center is to restore a vehicle to pre-accident condition in a timely manner. Our trained technicians, modern equipment, and a completely separate, fully equipped, certified aluminum shop insures we can repair any vehicle. Our use of Autowatch keeps the customers involved with the repair process all the way through so they can see everything we are doing.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental - Enterprise®
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
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Reviews (2,022)

Customers say
Overall Customer Satisfaction
Customers consistently praised the body shop for delivering high-quality repairs, with many noting their vehicles looked brand new upon return. The text message update system received widespread appreciation, keeping customers informed at every stage. Staff were frequently described as friendly, professional, and courteous. Many customers were pleasantly surprised by complimentary interior and exterior cleaning. Repairs were often completed ahead of schedule, exceeding expectations. A few customers noted areas for improvement directly from their experiences: occasional incomplete repairs requiring return visits, parts missing from estimates, and in isolated cases, communication gaps or cleanliness concerns upon vehicle return.
AI-Generated from reviews written in the last 12 months
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"No issues with the repair. The vehicle looks brand new, as expected."
"Excellent job by the body shop getting the mustang repaired quickly and correctly. Both the front office and the techs did a great job!"
"The Body Shop did an excellent job on the accident damage. They returned the vehicle sooner than expected. ..." Read more
"... Toledo Body Shop did a great job at not only cleaning completing the repairs on my vehicle in a timely manner, but also in keeping me informed how the work was ..." Read more
"... due to being hit, they did an amazing job with it. It looked good as new, and even better than it was before it got hit. They also cleaned the inside of ..." Read more
"... Shop did an excellent job on the accident damage. They returned the vehicle sooner than expected. Great customer service, would definitely send all ..." Read more
"My truck was finished earlier than projected. Staff was friendly and informative. The texting updates ..." Read more
"Seemed to take way too long than I expected, four weeks. And did not manage expectation of when it would ..." Read more
"... this. Kept me informed everyday with updates and actually was done4 days earlier than expected. GREAT JOB TO YOUR TEAM" Read more
"To begin with my vehicle was ready a day ahead of the promised estimate. The paint job on the hood was beautiful. I requested ..." Read more
"Communication via text kept me updated every step of the way. Additionally, when interacting with staff ..." Read more
"Love the text constant updates"
"... friendly and helpful through the experience. They had wonderful clear communication throughout the process" Read more
"... vehicle back to Brondes for the rest of the job. . I would be a whole lot more impressed had a real person called me to explain and if I were you I'd ..." Read more
"... than projected. Staff was friendly and informative. The texting updates are amazing and it was returned cleaner than I left it. 5 Stars." Read more

Likely to Recommend

I always recommend Brondes to all my family and friends. We sent more people than we can count to switch their business to brondes!

Repair Quality

Brondes always provides the best customer service for all our vehicles.

Customer Service

Ray Deeb has been our go to guy for anything we need. He always goes above and beyond for customer service. This service call was no exception. Al in the body shop carried over that same customer service and went over and above to complete this service repair.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Thank you for such a beautiful repair of my car. Looks just like new!! All employees were so welcoming.

My Experience

Excellent service

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Came out good definitely satisfied

Customer Service

Came out good definitely satisfied thank you

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I really liked the text updates, I was excited that my car was done early, the drop off and pick up experience was super easy, I also super appreciated the car detail it needed some cleaning up. I will definitely be back for any other work.

My Experience

This may sound corny I had a bad experience with Yark Automotive and I expected the same to my surprise you guys hit it out of the ballpark not only did you get it back super fast it looks great I am extremely happy if you need me to make a commercial just let me know I'll do it for free thank you guys I appreciate what you've done for me

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very happy with the Body shop and Brondes as a whole as well !!!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

No

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Quality quick service, kept me up to date throughout the repair. The pick up and drop off they have with the car rental is a great feature as well!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everything was exceptional! Communication was amazing and the job was finished 5 days earlier than expected. I love the convenience of the partnership with the rental car agency.

Likely to Recommend

I had an exceptional experience!

Repair Quality

Customer Service

I was kept up to date with everything!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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