Brondes Ford
In operation 60 years.
Brondes Ford Toledo is a family owned dealership for over 50 years. Our goal in the collision center is to restore a vehicle to pre-accident condition in a timely manner. Our trained technicians, modern equipment, and a completely separate, fully equipped, certified aluminum shop insures we can repair any vehicle. Our use of Autowatch keeps the customers involved with the repair process all the way through so they can see everything we are doing.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They did a great job!
Customer Service - 5.0/5.0 -
They were willing to communicate with me in whichever way I needed: email, phone, or text. They had great hours and they even cleaned my car! Everyone was very friendly
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Thank you
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
When I originally dropped the car off to be fixed I gave the keys to Nicole White, she stated something to the fact as the body repair would be done in 3 days, no mention of the MECHANICAL issue. I reminded her of that, she seemed to not care which I feel is the fact when she called me on Friday to tell me the car was done.Nicole White contacted me about the mechanical issues when it was clearly in the quote to do. I feel she should have called the insurance company for authorization first before telling me it will cost ME $100 for the diagnosis which I WAS CHARGED FOR STILL after the insurance company stated they authorized it...I ended up having to get motor mounts, if you look at the bill, the diagnostic was billed to me!! Also Brian from service called and never left a message, I saw the number on my phone when I got into the house and it looked like a Brondes number, I called back and he said he called and would look at the car Monday....I feel he should have left a message, not hang up and have me follow up. The car wasn't diagnosed till Tuesday. When I picked up the car Thursday, I gave Nicole the check and signed it, she told me I had to settle with the service dept. before leaving which I was well aware of since I authorized the work. I am not a criminal. Quite the opposite. The repair appears fine, I really haven't gone over it with a fine tooth comb, but the shaking is not there. I would think there should be more communication with the insurance company and not the customer and a bit more friendly customer service. We all have jobs to do, if it doesn't make you happy, your in the wrong job.
Likely to Recommend - 2.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 2.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
Not confident in their work at all.
Repair Quality - 2.0/5.0 -
They over looked small details like chipping paint on edge of wheel well. Caused additional damage that had to be repaired and sent me on my way with the air bag light on. I had to pick up my car 3 separate times. Did not feel like VIP, more like a nuisance they wanted to get rid of. The lady I spoke with both in person and over the phone has poor customer service skills and zero patience for customers who have legitimate complaints. I will not have my car sent there again. Nor will I ever purchase a vehicle from there after this experience. However, the esurence representatives are all very helpful and professional at this point!
Customer Service - 2.0/5.0 -
They over looked small details like chipping paint on edge of wheel well. Caused additional damage that had to be repaired and sent me on my way with the air bag light on. I had to pick up my cat 3 separate times. Did not feel like VIP, more like a nuisance they wanted to get rid of. The lady I spoke with both in person and over the phone has poor customer service skills and zero patience for customers who have legitimate complaints. I will not have my car sent there again. Nor will I ever purchase a vehicle from there after this experience. However, the esurence representatives are all very helpful and professional at this point!
My Experience - 0.0/5.0 -
trunk lid is hard to close. something may not be lined up properly
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Fantastic service!! Thank you for an amazing and quick service!!