Brown's Body Shop

4.5 (797reviews)
87%
1505 Nashville Hwy,  Columbia,  TN  38401

An Auto Repair Company You Can Trust. Here at Brown's Body Shop, we take great pride in performing quality auto repair duties that will have you back mobile in no time. Top-notch customer satisfaction is a virtue here so we go above and beyond for optimum results.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Paintless Dent Repair
Payment Types
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 4:00 pm
Sat Closed
* Holiday hours may differ.

Reviews (797)

Likely to Recommend

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Customer Service

Tim was very professional. I just didn’t receive enough information on the holdup of the process

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Very pleased, a job well done.

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Browns did an excellent job with my repair, I was very impressed with the outcome and I would highly recommend them to anyone who needs body repair!

Customer Service

They communicated very well and handled everything very professionally!

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Customer Service

I had to continually call for status on ETC.

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Professional staff and top notch work

Repair Quality

The repair was excellent, as usual. That’s why I keep returning. Crystal makes the office experience very good. She is very professional and also very pretty!

Customer Service

Wonderful from all personnel.

Returned Clean

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Repair Quality

Did a good job on the exterior but didn’t check the mechanical part and my car hasn’t drove or sounded right since I got it back.

Customer Service

Returned Clean

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Repair Quality

Great Work!!

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Excellent service, my car looks good

Customer Service

Excellent service

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Customer Service

Everyone there is friendly, professional and responsive to inquiries.

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I highly recommend farm barrel and brown's body shop

Repair Quality

They done excellent job with my car hi,Ghly recommend brown's body shop

Customer Service

They did an excellent job , highly recommend brown's body shop

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Returned Clean

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Happy they got it fixed, but we were told FOUR different date we could pick it up, and when the days came they did not bother letting us know it would be longer till we called to come pick it up. Once I did pick it up and take it home, I had to bring it back because something was very obviously still wrong with it. It should have been easily caught before sending it out to me.

Customer Service

Tony was nice, front desk lady seemed rude.

Likely to Recommend

Repair Quality

No communication until end

Customer Service

Returned Clean

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Customer Service

Staff were friendly and nice. However, I felt like communication was not a strength. Couple times would get different information from different people. I constantly had to call for updates never recieved calls from you all. When it came to the estimate process I was told I would be emailed never did recieve that. Again had to keep calling for that. I kept being told that the hail specialist would get back with me. Finally it was communicated to me over the phone by another staff member. Had to call to set up my own appointment as well. For a while I was waiting because I wasnt sure what to do. The hail specialist guy (who i think was in charge of my repairs) only spoke to him once never heard from him again. I guess he was very overwhelmed (with what was told to me ) working at various different shops. I was told the repairs would only take to 1 to 2 days it ended up being over a week due to I think waiting on some things from insurance which I get is out of your control but again communication would be nice. Had to make alot of transportation arrangements during this week without my car. Finally, never recieved a call that the car was ready had to call for that as well. Apparently it was not updated in the system.

Returned Clean

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Repair Quality

Great work again. Second time I used them.

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Returned Clean

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