Caliber - Columbia TN
In operation 29 years, 5 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
All the people at caliber Columbia are top notch and the work they do is awesome!!
Likely to Recommend - 5.0/5.0 -
Great service and communication.
Repair Quality - 5.0/5.0 -
Great communication. Fast turnaround. Quality customer service.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
I was very happy with how I was treated and my car looked great when they were through with it!
Returned Clean
My Experience - 0.0/5.0 -
There were several issues that Jordan did not take care of over at the Murfreesboro facility. It had to go back over there twice Dennis at the Columbia facility bend over backwards to help me. He was fantastic. He had to take care of problems that did not get taken care of in Murfreesboro.
Likely to Recommend - 0.5/5.0 -
That's a definite 100% no. I will never recommend this shop again.
Repair Quality - 1.0/5.0 -
The actual body work was fine. However after I picked up my car, my radio wasnt working properly. Yes it comes on but all stations are full of static and certain things dont work. For instance cant scan to search for stations, the info on songs for the stations programmed dosent show nor does any other info for stations. I took my car back and ask them to check it out. The red headed guy that was supposedly taking care of me hooked my radio up and said it was getting power so there was nothing they could do. They replaced my front passenger fender (underneath is where all the wiring for the radio is run) Ive been told its probably the ground wire that got bumped or disconnected. He never offered to look or even check the wires to see if anything was out of the ordinary. I have used Caliper in the past and Hank was manager. He went above and beyond to make sure every aspect of my vehicle was just right. These people just want you car in and out as quick as possible now. They dont take to the time to make sure its done right. Im very disappointed and will be looking for another shop. Being a GM employee I will be sure to spread the word that even though this shop is GM certified they are not a quality shop or have the standards I would expect.
Customer Service - 0.5/5.0 -
Not the quality or standards that the shop was under Hanks management.
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 3.5/5.0 -
Minor communication. Couldn’t get parts. Took a long time.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Looks great
Customer Service - 5.0/5.0 -
No complaints. Everything was done professionally and timely.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Jake was great. Finished car early. Accomdate our schedule to pickup. Great group of folks. Thank you
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Good job
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0 -
Repair work 10, being over charged and having to wait 3 weeks for refund, not good so 1
Repair Quality - 5.0/5.0
Customer Service - 0.5/5.0 -
Was over charged and it’s going to take 3 weeks for a refund, that’s ridiculous, you didn’t wait for your money but can’t get my money to me in a timely manner
Returned Clean
My Experience - 5.0/5.0 -
Excellent service and they had it fixed quickly
Likely to Recommend - 5.0/5.0 -
Everyone I know
Repair Quality - 5.0/5.0 -
My vehicle was done to perfection I love the fact that it was done so fast I will only take my vehicle to u guys thanks so much
Customer Service - 5.0/5.0 -
The best
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Our car looks brand new again and you can’t tell it was ever sideswiped by a dump truck! Very satisfied.
Customer Service - 5.0/5.0 -
Jake was great to keep us updated on progress and the overall process. He was awesome!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great customer service. Really impressed with the guy who helped us out throughout this process. You can tell he takes a lot of pride in his work.