Gerber Collision & Glass - Columbia (Tn)
In operation 85 years.
Gerber Collision & Glass - Columbia, TN offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
I didnt get her name but the lady at the front desk remembered me! Always a great feeling
My Experience - 5.0/5.0 -
Everyone was extremely nice and informative. I didn’t have to worry about my vehicle at all. They kept me up-to-date and when I called they were extremely nice. I highly recommend this place and this location.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Fantastic the way I was informed about what was happening with my car. Your company’s customer care is like no other. Thank you
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The quality of the repairs was flawless. My car came back looking like new. Farm Bureau made the experience of the repairs as good as they possibly could be.
Customer Service - 5.0/5.0 -
Excellent. They were prompt and thorough and kept me informed on their progress. The quality of their work was excellent.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 1.5/5.0 -
The service manager replaced unnecessary parts that were not faulty or damaged in order to drive the cost up for the insurance claim. Had to take the vehicle back because broken glass was not completely removed from the door. It could be heard when opening and closing the door. Will not be recommending the company to anyone in the future.
Customer Service - 3.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
You have an outstanding staff!!! Melissa is the glue that brings everything together!! She was very professional and took care of me with a gentle kindness!! I needed that in that moment!! Evan and Josh were not only professional they we kind and showed a genuine interest in me!!! It’s never a good day when your car gets wrecked!!! You need to give all these people a raised because you don’t want any other company to steal them away!!! If you are smart!!!!
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Thank you for dropping my car off after repair! I was on vacation and not reachable and you went above and beyond .
My Experience - 5.0/5.0 -
It’s better looking now than it before
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They did a great job
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 1.0/5.0 -
Columbia location - 2/10 Spring Hill - 9/10
Repair Quality - 4.0/5.0
Customer Service - 1.5/5.0 -
We had taken our van to the Spring Hill location for Gerber. They communicated well saying the van would have to be transferred to the Columbia location. However, they reassured me that the vehicle would be brought back to Spring Hill so I did not have to travel further than necessary to pick it up after my vehicle was transferred to Columbia. I did not hear anything from the Columbia location. My husband started getting messages and phone calls. I then called to have all further communications to be directed to my number. I was told that the number had been updated and I would be receiving phone calls. I then had to call back two more times in order for this to actually occur. When I pointed out this was the third time I was having to call in order for the Columbia office to communicate with me (even though my number was on the accident report, on the submission paperwork and after repeated requests) I was told “the past is in the past and you just need to move forward”. I was extremely frustrated and felt I was belittled for asking the bare minimum for communication. Then when the vehicle was finally completed, I was asked to come to Columbia to pick it up, even though that was in contradiction to what was told when I dropped the van off. When I reminded them of this, they told me they would have decreased the amount due at pick up (which was not feasible as this is an insurance case that will be billed to the responsible party). I will say that the Spring Hill’s location went above and beyond by contacting me over the weekend so that we could pick our van up (as we had been without it for over 4 weeks). **ALSO OF NOTE - the van should be listed under LeighAnne DeHaan for this repair. I was the one that filled out the paperwork and submitted the claim through State Farm
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Very satisfied ! Kept me informed with the progress of my vehicle. And it was done quickly. Looks good as new !! The process couldn’t have gone any better .
Likely to Recommend - 5.0/5.0 -
Absolutely!!
Repair Quality - 5.0/5.0 -
Done a great job with my car and communication was top notch ,
Customer Service - 5.0/5.0 -
Top notch!!
Returned Clean
My Experience - 5.0/5.0 -
From what I’ve seen thus far I am very satisfied
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Was very satisfied with the results and service. I would recommend to friends and family.
Customer Service - 5.0/5.0 -
Kept me updated
Returned Clean
My Experience - 5.0/5.0 -
I appreciated very much how communicative the team was throughout the past few weeks and have posted a review on yelp as well! Thank you all!
Likely to Recommend - 4.5/5.0
Repair Quality - 3.5/5.0 -
It was a job very well done, the timeframe they gave was not how long it actually took and it was not their fault. The company they get theor parts from kept delivering damaged parts which delayed completion
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Great work
Repair Quality - 5.0/5.0 -
Looks like new again, color match was right on!!