Gerber Collision & Glass - Thompson's Station

4.9 (1,082reviews)
99%
1500 Thompson's Station Rd W,  Thompson's Station,  TN  37179
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In operation 81 years, 4 years at this location.

Gerber Collision & Glass - Thompson's Station offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
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Reviews (1,082)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, professional repairs, and excellent communication. Many highlighted that vehicles were returned looking brand new, with paint matching flawlessly and repairs exceeding expectations. The team was frequently commended for being friendly, knowledgeable, and genuinely caring. Text and email updates throughout the repair process were widely appreciated, keeping customers informed every step of the way. Numerous customers noted their vehicles were completed ahead of schedule, reflecting strong efficiency. The seamless coordination with insurance and rental car services was also a recurring positive. A small number of customers noted areas for improvement, including occasional fit and finish oversights, residue left on windows, and minor parts or alignment issues upon pickup - all flagged directly by customers in their feedback.
AI-Generated from reviews written in the last 12 months
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"... time Ive used this amazing company and every time your customer service is fantastic and the work you do is some of the best Ive seen. Id highly recommend you guys to anyone." Read more
"Everyone was so helpful and friendly. The quality of work was outstanding."
"... completely transparent throughout the whole process. Every team member I spoke to was polite and professional. The whole experience was easy and stress-free." Read more
"... beyond the call of duty to meet all expectations! The project was finished ahead of schedule. The finished product was factory perfect!" Read more
"The repair and paint job were beautifully done, and the repair team was very courteous and professional."
"Was ready early, thank you!"
"They told me it would take a little over a week and it took 5 weeks. Every week they had a new excuse as to why it was ..." Read more
"Excellent communication- completed the job earlier than the original estimate."
"Estimation was couple weeks to 30 days. Car was ready in 2 weeks"
"... communicated the status of my repair with being prompted. It did take a couple days longer than the originally estimated time wise." Read more
"The communication via text on the status of the repair was oustanding; nothing short of excellent in my opinion. Plus the ..." Read more
"Excellent communication- completed the job earlier than the original estimate."
"... what they promised. There was a delay in parts and they immediately contacted me to tell me there was a change to the schedule, not what I wanted to hear, but fully understand ..." Read more
"Excellent communication from beginning to end, in person, on the phone, and via text! From the first phone call, to our departure with ..." Read more
"The entire team was awesome at gerber! Very impressive how communicative the were throughout this process. Quality was spot on. They refused to cut corners ..." Read more

My Experience

Gerber Collision & Glass are the best! They pay close detail to everything they do!

My Experience

My Experience

Great working with these guys. Dave was fantastic and gave me info constantly so I would know where we were, and I actually had the opportunity to sit down with Chris before I dropped my car off and get some info on the process. I will be back!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Vehicle was repaired and returned as promised very clean THANK YOU

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I have recommend them several times

Repair Quality

Excellent work, as always

Customer Service

Excellent work, as always

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The staff always let's you know exactly where your car is in the process. Great communication and repairs

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I’ve already told everyone about Gerber

Repair Quality

Very impressed with the whole process from beginning to end. Wonderful communication and kind workers who really seem to care and also know what they are doing. After my experience with Gerber, I don’t want to go anywhere else. Thank you for a wonderful experience. Best service hands down.

Customer Service

Wonderful customer service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Picked up the car a then my wife noticed a Crack. Need more attention to detail. This needs to be re fixed.

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Dave at your company was very pleasant and professional. I like the quality of your work and your friendly team. Everyone I spoke with smiled and greeted me in a friendly manner. Keeping me updated on the work was very nice. It made me feel confident that you folks were working on my repair. The communication was fantastic. Thank you for a wonderful experience. Jerry Fujiwara

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Carr looks amazing thank you so much

Likely to Recommend

Repair Quality

Awesome! Above and beyond!! I would recommend to anyone and everyone!

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very user friendly. I appreciated the updates and that the repairs were done on the timeline presented. Also the finished product was flawless and the instructions for caring for the vehicle afterwards was very informative and helpful. Overall a great experience.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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