Gerber Collision & Glass - Franklin
In operation 85 years, 9 years at this location.
Gerber Collision & Glass - Franklin offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 0.0/5.0 -
I’m extremely dissatisfied with my experience with Gerber Collision. My completion date was repeatedly pushed back, and what should have been a minor repair ended up taking over a month. I had to rely on a rental vehicle much longer than expected, which caused unnecessary inconvenience and expenses. I understand delays happen, but the repeated extensions and lack of accurate communication were unacceptable. I expected much better service from Gerber.
My Experience - 5.0/5.0 -
Great communication along the way, and so far my truck looks fantastic!!
My Experience - 5.0/5.0 -
Just picked up the car today - looks fantastic and like the work was done precisely. Can’t even see any evidence that there was damage!
Likely to Recommend - 5.0/5.0 -
Service and quality could hardly have been better. Exceeded expectation.
Repair Quality - 5.0/5.0 -
I’m extremely happy with the quality of repair. I use one of the body shops on the recommended list. And I can’t believe until there was damage. I’d rate it 10 out of 10.
Customer Service - 5.0/5.0 -
Excellent. They use an automated system, but they also take phone calls and it was really easy to talk to the person in charge of my repair! So nice to have in person service.
My Experience - 5.0/5.0 -
Always friendly and great service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
It took almost six weeks to repair a passenger door. My previous accident had a lot more damage and was fixed in half the time. The staff was very nice and friendly.
My Experience - 5.0/5.0 -
Everyone I dealt with wad friendly, courteous and professional. The repair was flawless.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everyone I encountered at Gerber was courteous and professional. The repair was flawless.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The repair looks great Thank you
Likely to Recommend - 1.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0 -
Very pleased with quality of work. I was not kept informed on the progress of repair or why there was such a long delay until I made follow up call(s). I had to call for updates and each time I would have to call again as no return call. Each time advised receptionist forgot to relay message(s) back to me. Receptionist immediately apologized each time - only issue is occurred more that once. I don't know who within Gerber has the responsibility for keeping customer informed and for follow up. The follow ups were the frustrating part of the claim.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
They were awesome our 2025 Armada came back looking brand new
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Wesley was so honest and attentive to the issues I had. I was quoted 7 days for this repair at another local place. Gerber turned it around in one day!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Well done, thank you.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
professional ,courteous and efficient.
Likely to Recommend - 1.5/5.0 -
With a Death of My Brother Inlaw...over 30 days they kept the Vehicle...No
Repair Quality - 1.0/5.0 -
There's a Rattling Noise from the Dashboard We had to Leave for a Funeral...09-04-26 My Husband's Brother Roger Bobbitt passed away in Mississippi....Be Back 09-08-26 so the Car can be fixed Correctly
Customer Service - 1.0/5.0 -
Dashboard has a Rattling Noise
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Everything perfect.