Gerber Collision & Glass - Franklin

4.8 (2,679reviews)
97%
310 Beasley Dr,  Franklin,  TN  37064
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In operation 85 years, 9 years at this location.

Gerber Collision & Glass - Franklin offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Hyundai
I-Car
Kia
Nissan
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Reviews (2,679)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding communication, with many highlighting frequent text and call updates that kept them informed throughout the repair process. Repair quality received high marks, with numerous customers noting their vehicles looked brand new or better than expected. Timeliness was a standout strength, as many repairs were completed ahead of schedule, sometimes by a week or more. The friendly, professional, and courteous staff were frequently commended for making the repair process seamless and stress-free. A few customers noted areas for improvement directly from their experiences, including occasional delays without proactive notification, inaccurate automated text updates, and isolated instances of incomplete repairs or minor cleanliness concerns upon vehicle return.
AI-Generated from reviews written in the last 12 months
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"Exceptional experience between customer service and repair quality."
"Your people were friendly and courteous, the repair was well done and in a timely manner. I would recommend Gerber to anyone who needs your ..." Read more
"... Nashville and the best body shop that I have worked with. The work is great and they have completed the work ahead of schedule. Communication is consistent and clear." Read more
"My repairs were perfect, and I love how well Gerber stays in communication and provides updates. Great work and customer service ..." Read more
"Quality work, great communication. Would highly recommend this shop to anyone needing body repairs."
"In fact it was almost a week early!!"
"Completed work a week early and I really appreciate that they reported status to me very frequently."
"Great customer service! They got our vehicle finished ahead of schedule. Highly recommend."
"... of the work. Their communication was top notch and they actually finished the work earlier than expected. I highly recommend them!" Read more
"A couple weeks late and still was not completely finished"
"Best updates of any company with whom Ive done business."
"The folks at Gerber did an excellent job. Communication was outstanding and they did everything when they said they were gonna do it."
"Oh my goodness! Gerber stayed in almost daily touch with me. I was emailed or texted status reports regularly. I loved that and really ..." Read more
"High communication standards where upheld and information was always available on what condition my vehicle was in and how far along ..." Read more
"... I was told it would not be ready on the 30th, but no one had bothered to call me and tell me that." Read more

My Experience

Good and expedient service with updates of progress often. I would recommend them for service to anyone needing body repair!.

My Experience

Took too long. Otherwise great.

My Experience

Likely to Recommend

Repair Quality

Everyone - from first phone call - to the end, when I picked up my car was WONDERFUL!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I was more than satisfied with the promptness and efficiency that the entire staff at Gerber exhibited. I would not hesitate at all to highly recommend Gerber to anyone looking for body repair.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

This is the second time within the year Gerber has completed major body work on my car. I will recommend them to friends based on the quality of the work as well as the excellent customer service.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Everyone was friendly, communicative, helpful and I felt like I was a priority on getting in and out given our situation with insurance.

My Experience

There is a small amount of work that needs attention, but they are more than willing to address it and the majority or the repairs were done to perfection.

Likely to Recommend

Repair Quality

Customer Service

Great work performed on time with excellent follow up!

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

The truck was not finished by the date we were told it would be finished. A part was on back order(trim on rear window). I made the suggestion if we could drive the vehicle while we waited on the part. They gave us the truck but we are still waiting on the part. It cost us additional money on our rental car that insurance did not cover.

Customer Service

Kept me Informed?

No

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Looks good...time will tell

Customer Service

I was getting messages saying vehicle would be done on 7/22. Actually got it back 9 days earlier. Would have been nice if I would have known that as I filled up my rental car that morning thinking I had 9 days to go

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Sam was very helpful.

Likely to Recommend

Repair Quality

We had a little glitch, but they took care of it and I am 100% satisfied.

Customer Service

The appraiser was great.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The folks at Gerber are the best body shop around. Not only do they do a fantastic job down to the most minute detail, but they are in constant contact with you, giving you day to day updates. I am very picky when it come to people doing work for me, for the time being, Gerber will be doing all my body and glass work! Keep it up!!!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Completed work a week early and I really appreciate that they reported status to me very frequently.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Car looks great after the repais. Got complemented. Great job 👏

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Such great communication

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Just got my car back today and so far all looks great! Wes was very kind and helpful.

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Would definitely recommend.

Repair Quality

These guys did a great job putting my Tucson back together. It actually run a little smoother now. They even cleaned the inside and outside of my car before returning it.

Customer Service

Would recommend and do business with them again.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

My car looks brand new. You can't get any better than that.

Customer Service

I was called or texted nearly every day letting me know the status of my repair.

Kept me Informed?

Yes

Ready on Time?

Yes

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