Caliber - Franklin

4.9 (4,164reviews)
98%
244 Seaboard Lane,  Franklin,  TN  37067
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In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (4,164)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for outstanding communication, with frequent text and phone updates keeping them informed throughout the repair process. The quality of repairs is repeatedly highlighted, with many noting their vehicles looked brand new or better than expected upon pickup. Timeliness is a strong theme, as numerous customers noted their vehicles were completed ahead of schedule. The interior and exterior cleaning of vehicles upon completion was frequently mentioned as a delightful bonus. A small number of customers noted areas for improvement, including occasional parts-related delays, minor repair oversights requiring return visits, and isolated instances where communication updates were inconsistent, as shared directly in their feedback.
AI-Generated from reviews written in the last 12 months
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"Calibers work looks like my vehicle just came out out of the showroom, cant get better than that!"
"... NEVER drop them as one of your preferred vendors. Professional, excellent communication, friendly and most of all great repair work!!! They tick all the boxes." Read more
"Really super job. Car looked like new I was going to have it detailed after repair and they cleaned it so nice I dont Need it."
"My car looks great! You can't tell anything was ever damaged."
"The repair to my vehicle was excellent! The painted new rear bumper matched perfectly. I also appreciated that they cleaned the interior ..." Read more
"... Each time is efficient and an easy experience. I was very pleased to have my car back within a week, ahead of the estimated schedule." Read more
"The repairs were completed well and even earlier than originally quoted."
"My vehicle was serviced in half the time originally scheduled."
"It was delayed 2 times. In total a week later than promised"
"Took way too long they said they couldn't find a vital part. Which I feel still find hard to believe. It's a ..." Read more
"I've owned cars for 50 years and this is the best communication I've had on anything, either maintenance or repair work. The car looks ..." Read more
"... i was so impressed with the service with Caliber. They kept me posted every step of my car repair! Customer service was fantastic!!! i would recommend them to anyone!!!" Read more
"Updates were not given sometimes and I would have to call in to receive them"
"Service was great but communication was challenging. Received conflicting info on when car would be done. One example - Received a text stating it would be ..." Read more
"Customer service was excellent. I really appreciated the frequent updates and the technician we dealt with was great."

My Experience

Did an amazing job

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

It was great working with Justin. He kept me updated throughout the whole repair! I am very pleased with the work that was done and the Caliber Collision customer service!

Likely to Recommend

Very pleased with my car!

Repair Quality

The repairs look great!

Customer Service

They were good in keeping me informed.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

They did an awesome job

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everything was super easy and the staff was very nice! Communication was great. I received updates throughout every part of the process which I genuinely appreciate. Thank you guys!! & they even cleaned the inside of my car for me :)

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Alex, did a great job keeping us updated daily. The car looks Great. Very Happy.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The repairs were completed well and even earlier than originally quoted.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Caliber’s work looks like my vehicle just came out out of the showroom, can’t get better than that!

Customer Service

customer service was excellent including communications and friendly service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

We will us them again if ever needed

Repair Quality

Excellent experience….

Customer Service

Loved the incredible communication throughout the entire time

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Highly.

Repair Quality

They did an awesome job. And completed it, before the estimated date as well. Would highly recommend them.

Customer Service

Very good.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I appreciate the frequent communication regarding the status of my repairs. It was completed faster than the original estimate. I would definitely recommend Caliber Collision!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Justin was great from beginning to end & the close proximity of the rental facility was the icing on the cake! Repair looked awesome:)

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Justin was great in communication and delivered on time

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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