Caliber - Smyrna

4.8 (3,129reviews)
96%
280 Tech Park Drive,  Smyrna,  TN  37086
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In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
Call
Email

Reviews (3,129)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding repair quality, with many noting their vehicles looked brand new upon return. Communication was a standout strength, as customers appreciated daily text and phone updates that kept them informed throughout the repair process. Timeliness was frequently highlighted, with numerous customers pleased that repairs were completed ahead of schedule. The friendly, professional, and welcoming atmosphere was widely commended. A few customers noted concerns including interior cleanliness upon vehicle return, occasional repair delays, and isolated instances of incomplete repairs or missing parts, as shared directly in their feedback.
AI-Generated from reviews written in the last 12 months
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"You all did incredible work. Cant even tell that the car was damaged. Great customer service as well."
"... successfully repaired and covered under insurance. Caliber is a top notch company that performed a top notch repair in a timely fashion! Customer service was excellent! ..." Read more
"... finish! Everyone was very professional and friendly! The work on my vehicle looks incredible..Like nothing ever happened to it!" Read more
"Thank you Caliber for an excellent job. Thank you for being informative and making this time ..." Read more
"... and walked away. No follow-up. No concern. Nothing. This shop failed at every level — billing, communication, workmanship standards, and basic human decency. Save yourself the frustration ..." Read more
"Caliber kept us updated throughout the repair process. Repair was actually completed ahead of schedule. Highly recommend!"
"Thank you for the prompt communication and getting my car done in under the 2.5 weeks originally thought! These guys are great!"
"Though I am satisfied with the repair, I am a little dissatisfied with the length of time in which it took for the repair to be completed. Nevertheless, I am pleased with ..." Read more
"The took much, much too long for the repairs, but at the end of the day, my SUV looks great."
"... my 2nd time using Calibar & both times I have been very satisfied with their work & timely manner!" Read more
"You all are second to none, the step-by-step emails that are sent and text messages are absolutely fantastic. The way you keep the customer informed. When anyone ..." Read more
"Great communication. Always knew what was going on and felt informed on the process. Car and sensors are working great ..." Read more
"From beginning to end, everything was transparent, excellent & well explained, and the service was just outstanding. We really appreciate how well every member took ..." Read more
"They never contacted me with updates. I always had to call them to find out what was going on."
"... beginning when I got an estimate within minutes. kept me informed by messages throughout the process. helped me with rental car. answered the questions ..." Read more

My Experience

Over all, I'm completely satisfied about the professionalism. Even though the work done may need to be sent back to them for final check should the aircondition start warming up before the summer passes, I have been rest assured it will be taken care of with no extra cost.Good customer care!

Likely to Recommend

Absolutely! I would recommend friends, family and anyone else.

Repair Quality

The repair is excellent. No signs of any damage.

Customer Service

Very friendly staff who treated me with a very warm and professional welcome. They treated me as though they already knew me. Thank you for your warm kindness.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Justin was great again this time. He provided excellent customer service.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Thank You for the work you do. I'm glad I chose you for my repairs and I will be referencing anyone needing repairs to contact you..😊👌🏾

Likely to Recommend

Repair Quality

Thank you Caliber for an excellent job. Thank you for being informative and making this time without my vehicle tolerable. Thank you for everything...💥

Customer Service

Always available and working with me through my claim.. Thank You

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great communication and timely, courteous service.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I'm very satisfied with the work that was done on my car. And I will spread the word to friends and Family. Thank you again.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Great work and very fast.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

The team was very professional. I appreciated the updates on the repair process.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

No

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Once again Caliber did not disappoint, you are top notch, from Sean and Mike all I can say is wow 2nd to none.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Great job

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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