Caliber - Brentwood

4.8 (4,267reviews)
97%
1682 Mallory Ln,  Brentwood,  TN  37027
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In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
Tesla
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Email

Reviews (4,267)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding communication, with many highlighting frequent text and phone updates that kept them informed throughout the repair process. The quality of repairs was widely celebrated, with numerous customers noting their vehicles looked brand new or even better than before. Timeliness was a standout strength, as many customers reported their vehicles were completed ahead of schedule. The friendly, professional, and attentive staff received high marks across the board. A few customers noted areas for improvement, including occasional interior cleanliness concerns upon vehicle return, some instances where repair timelines ran longer than initially estimated, and isolated cases where communication could have been more proactive. Overall, the vast majority of customers expressed strong satisfaction and willingness to recommend the shop.
AI-Generated from reviews written in the last 12 months
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"Excellent customer service and follow-up and excellent workmanship. Im extremely satisfied."
"Great repair and paint work. Completed job two weeks prior to initial commitment. Excellent communication ..." Read more
"... earlier than their estimate which was very nice. Work on the damaged area was completely seamless and very well done" Read more
"... up the vehicle, they had it parked in the shade. Looks like they buffed it in the dark you can just see waves upon waves. Paying for a brand new piece ..." Read more
"Leaking fluid! Not good."
"... service was top-notch, the car looks fantastic, and it was ready a full week earlier than expected! Weve used Caliber multiple times for different vehicles ..." Read more
"Great repair and paint work. Completed job two weeks prior to initial commitment. Excellent communication throughout the process. Courteous ..." Read more
"My vehicle was ready a few days earlier than expected."
"The communication was great and the repairs were well done well and all taken care of not only in time, but ahead of the proposed schedule. ..." Read more
"Took a week longer than than original estimate. Work looks really good."
"Caliber Collision team kept me informed of every step of the repair process with open communications by my choice of text messages. ..." Read more
"Did not spam me, but kept me completely up to date, even calling once to let me know that the auto message ..." Read more
"... incident. Very well done and Im beyond pleased. Also the communication was stellar. Have never had a body shop, or really many services, giving me updates through ..." Read more
"... location. I will let State Farm know as well. It was over a week later that Calibre first communicated on completion" Read more
"... Very happy with it! Team was friendly & welcoming. Communication on app was a little conflicting, but car was repaired timely!" Read more

Likely to Recommend

I’m delighted with Caliber.

Repair Quality

I am so impressed with my experience at Caliber. They were very user-friendly and customer-centered. Kim at point of entry was so sympathetic to my situation, Brittany was quick in her assessment of my vehicle for an estimate, Chad who was assigned to my repair kept me updated and informed and finished ahead of schedule. The rental car relationship with the repair shop coordinated so smoothly! This shop took a lot of the frustration out of this interruption in life. The employees are friendly and courteous and the shop was clean and comfortable. So grateful!

Customer Service

Great service! Shout-outs to Kim, Brittany, and Chad. Treated me with kindness and were so efficient and helpful.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

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Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Friendly and thoughtful service. Made a stressful situation (damage to my car) easy and comfortable.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Excellent customer service!

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Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

They didn’t fix my car properly. I had to come back driving a car that didn’t feel safe. This car wasn’t ready and it should’ve been inspected before I drove it off. I’ve now gone back and forth driving miles and now waiting for them to pull off the part and order something else and then I have to come back again. This is completely unacceptable. I had a safe rental. I’m alerting State Farm

Likely to Recommend

Repair Quality

Great communication and kept me updated throughout the process. My car was finished and ready to take home earlier than expected. My Tesla was also charged prior to picking it up too!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My car looks great & was restored to its original condition. Very happy with it! Team was friendly & welcoming. Communication on app was a little conflicting, but car was repaired timely!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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