Buchanan Automotive

5.0 (1,035reviews)

100%

(260) 244-6105

2525 E Business 30, Columbia City, IN 46725

100%

2525 E Business 30
Columbia City, IN 46725

Get Directions Website Email

About Buchanan Automotive

2525 E Business 30
Columbia City, IN 46725

Get Directions Website Email

Payment Types

American Express
Discover Card
MasterCard
Visa
Cash
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	7:00 am - 5:00 pm
Tue	7:00 am - 5:00 pm
Wed	7:00 am - 5:00 pm
Thu	7:00 am - 5:00 pm
Fri	7:00 am - 12:00 pm
Sat	Closed

* Holiday hours may differ.

Ford

I-Car

Rivian Fleet – Vans

Call

Website

Reviews (1,035)

Sort By:
Newest
Rating

1,026 Customers Rated

5 Stars

92.9% Complete

(961)
4 Stars

5.4% Complete

(56)
3 Stars

0.5% Complete

(5)
2 Stars

0.2% Complete

(2)
1 Star

0% Complete

(0)
< 1 Star

0.2% Complete

(2)

Customers say

Overall Customer Satisfaction

Customers consistently praise the shop for delivering high-quality repairs, with many noting their vehicles looked brand new upon return. The staff is frequently described as friendly, professional, and courteous, creating a welcoming and stress-free experience. Communication was highlighted as a strong point, with customers appreciating timely updates via texts, calls, and prompt responses to questions. Repairs were often completed on time or even ahead of schedule, with understandable delays when back-ordered parts or hidden damage were involved. The on-site rental car partnership was noted as a convenient added benefit. A few customers mentioned minor concerns such as interior cleanliness after repairs, small paint chips, and a preference for direct communication over automated systems, as noted in their feedback.

Select to learn more

Service Quality
Timeliness
Communication

"We had such a great experience with Buchanan Auto! They did an excellent job repairing our car and fixing the cracked headlight — it looks brand new again. The staff was professional, ..." Read more

"Buchanan did an amazing job and got the door fixed in a timely manner. They communicated very well and ..." Read more

"The repairs and paintwork look factory, if not better."

"... they make sure you feel like a valued customer and they do high quality work. They have done all my vehicles needs and have never disappointed ." Read more

"The staff made this easy and stress free. Im 100% happy with the experience and the work done on my car. ..." Read more

"Great work. Timely. And the facility was clean. The partnership with enterprise on site was a huge ..." Read more

"Quality of the repair was perfect and timely. They also worked with a schedule issue i had to get ..." Read more

"Easy to work with. They do great work and delivered on time."

"... about everything and communicated effectively. Also had the work done in the amount of time they said!" Read more

"It was ready a day sooner"

"... amazing job and got the door fixed in a timely manner. They communicated very well and were prompt in answering questions. I most definitely would recommend them and I will ..." Read more

"Everything went amazing! They were transparent about everything and communicated effectively. Also had the work done in the amount of time they ..." Read more

"Excellent customer service. Kept me informed throughout the whole experience. Completed the work in a reasonable time."

"... to some hidden damage found during the alignment. Great communication throughout the whole process." Read more

"They offer text , audio and direct communication and responded in a quick timely manner"

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"Buchanan did an amazing job and got the door fixed in a timely manner. They communicated very well and ..." Read more

"The repairs and paintwork look factory, if not better."

"... they make sure you feel like a valued customer and they do high quality work. They have done all my vehicles needs and have never disappointed ." Read more

"The staff made this easy and stress free. Im 100% happy with the experience and the work done on my car. ..." Read more

"Great work. Timely. And the facility was clean. The partnership with enterprise on site was a huge ..." Read more

"Quality of the repair was perfect and timely. They also worked with a schedule issue i had to get ..." Read more

"Easy to work with. They do great work and delivered on time."

"... about everything and communicated effectively. Also had the work done in the amount of time they said!" Read more

"It was ready a day sooner"

"... amazing job and got the door fixed in a timely manner. They communicated very well and were prompt in answering questions. I most definitely would recommend them and I will ..." Read more

"Everything went amazing! They were transparent about everything and communicated effectively. Also had the work done in the amount of time they ..." Read more

"Excellent customer service. Kept me informed throughout the whole experience. Completed the work in a reasonable time."

"... to some hidden damage found during the alignment. Great communication throughout the whole process." Read more

"They offer text , audio and direct communication and responded in a quick timely manner"

Thomas (Subaru owner) reviewed 8/26/26

Very professional and prompt Done on time as scheduled

Very friendly and forthcoming on details

Melissa (Ford owner) reviewed 8/24/26

Nancy (Chevrolet owner) reviewed 8/24/26

Matthew (Mercedes-Benz owner) reviewed 8/22/26

Rueben (Hyundai owner) reviewed 8/21/26

Did a great job and did it right the first time.

Marcia (Chevrolet owner) reviewed 8/21/26

excellent service

Ryan was extremely pleasant and professional. My vehicle was ready when they promised and body work looks great.

Steven (Chevrolet owner) reviewed 8/17/26

Elizabeth (GMC owner) reviewed 8/17/26

There is always room for improvement. But I am satisfied with the work. It looks like new again.

James (Kia owner) reviewed 8/12/26

Carrie (Dodge owner) reviewed 8/7/26

Great job and lets us know the whe prosess.

Kris (Honda owner) reviewed 8/6/26

Amazing work thank you

Daniel (Honda owner) reviewed 8/4/26

Outstanding job and service. Very professional and completed in timely manner.

Weston (Toyota owner) reviewed 8/3/26

Likely, because historically speaking everything in the past has been accomplished with perfection. The standard we hold is based off the results we've seen. This error can hopefully be resolved

My repair was "mostly" satisfied, with great surprise to say it, their work wasn't as great as has been in the past. A clip to the bumper wasn't attached, we caught it and they repaired it but the repair only lasted 2 miles by the time we reached home the clip returned to unattached. We fear a shortcut may have been taken to cover that which wasn't properly done to give us a temporary satisfactory result.

If in fact the problem was solved by a shortcut to temporarily make the problem named prior to leaving that was then "fixed," to have us leave satisfied, and find it wasn't repaired properly of course then this would lead us to believe that the problem only received a bandaid and for knowledge may have been possible. This is uncertain, and ambiguity remains.

David (GMC owner) reviewed 7/30/26

Harry (Chevrolet owner) reviewed 7/28/26

Rep reviewed was done and suggestions for the next few days

Diana (Hyundai owner) reviewed 7/27/26

Everything went amazing! They were transparent about everything and communicated effectively. Also had the work done in the amount of time they said!

Beverly (GMC owner) reviewed 7/24/26

Adam (Subaru owner) reviewed 7/23/26

Brad (Ford owner) reviewed 7/20/26

Joel (Ford owner) reviewed 7/17/26

Buchanans did an awesome job on our sons car!!

Top of reviews

Simon Body Shop

5.0 187 reviews
3419 McArthur Drive
Fort Wayne, IN 46809
Clifford’S Custom Collision - ...

5.0 137 reviews
1245 E Business 30
Columbia City, IN 46725
Auto Collision Service - W Jef...

4.9 733 reviews
5717 West Jefferson Blvd.
Fort Wayne, IN 46804

view more shops in: Columbia City | 46725

Oftentimes, an auto body shop will need to remove exterior parts from your vehicle in order to identify hidden structural damage below the surface. Doing this as part of the estimating process helps ensure you get the most accurate estimate.

Buchanan Automotive

About Buchanan Automotive

Reviews (1,035)

1,026 Customers Rated

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 4.5/5.0 -

Customer Service - 4.5/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean