Burdette Brothers Collision

5.0 (1,498reviews)
100%
1909 Urbana Pike,  Clarksburg,  MD  20871

In operation 13 years.

Burdette Brothers Collision is a family owned collision repair business. Our goal is to provide quality repairs to all of our customers. We provide a high level of communication throughout the repair process utilizing text messaging, voice to voice and email messages.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (1,498)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its outstanding service quality, with repairs frequently described as flawless, professional, and restoring vehicles to like-new condition. The communication experience stands out strongly, with customers appreciating regular text and call updates throughout the repair process. Timeliness is another highlight, as many customers noted their vehicles were completed ahead of schedule. Customers also appreciated the added touches of vehicle cleaning and detailing upon pickup. A few customers noted isolated concerns, including an estimate that increased significantly, a noise after front-end repair, a cleanliness issue inside a vehicle, and a minor delay in completion. These observations come directly from customer comments and reflect areas customers feel could be further refined.
Select to learn more
"... while the car was in the shop. When I got it back, the damaged areas looked better than when I'd bought the car, and the whole car had been thoroughly cleaned. Pickup ..." Read more
"Burdette Brothers went above and beyond with my original repair and also with the current follow up visit. They made ..." Read more
"Amazing experience from start to finish. The team was very professional, honest and extremely knowledgeable. They took great care of our vehicle communicated ..." Read more
"... estimate and an auto body repair was super easy and the repair looked just like new. From the ladies in the front office keeping us updated ..." Read more
"... new, like nothing ever happened! The team did an excellent job with both the paint and the assembly. Communication was outstanding; I received frequent ..." Read more
"Repairs were done well ahead of schedule"
"... have used Burdette Brothers for collision repairs. Both times, they have been courteous, quick and flawless. I always knew the status of my repairs and communication ..." Read more
"The repairs were done quickly… far more quickly than I thought they would be done. That is always a good thing. ..." Read more
"Looks like new. Was done a week quicker than expected"
"Yes, my car was completed beyond my expectation, I thought it would take weeks to be fixed!"
"Love their updating system, was able to see what step of the process they were in and communication with them was very easy, got responses ..." Read more
"... corresponding repairs were incredibly thorough, and I was given regular updates while the car was in the shop. When I got it back, the damaged areas looked better ..." Read more
"... resolve it very quickly with remarkable quality and they communicate superbly throughout the entire process." Read more
"Terrific customer service; great communication and texts providing work progress and status updates. Finished repair was perfect! Appreciate the extra ..." Read more
"Completely satisfied. 5 Stars all the way. Communication was phenomenal. I will definitely recommend them to my friends."

Likely to Recommend

Repair Quality

Great communication through text. Very happy with the work

Customer Service

My Experience

So nice team & finished on time.Thank you very much.

Likely to Recommend

Repair Quality

Very good & quick service.

Customer Service

Very nice

My Experience

Everyone was very professional, extremely nice and efficient as well. The customer service of the Hole team as well as the work that was done to my vehicle.was all just absolutely outstanding.

Likely to Recommend

Repair Quality

Everyone was so friendly and helpful. I would recommend burdette Brothers to anyone.

Customer Service

My Experience

Everyone in you office was very helpful!

Likely to Recommend

Repair Quality

Customer Service

They even washed my car! I totally appreciate that!

Likely to Recommend

Highly recommend (and have done so) without reservation.

Repair Quality

Highest quality results!

Customer Service

Exellent! Helpful, responsive, friendly and competent - from front desk to shop and out the door!

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

The work was completed in a timely fashion and the car looks great.

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

I would recommend Burdette Brothers Collision to anyone. They’ve fixed several cars of mine over the years and I have never had a problem with any of the work. A+ rating from my experience with Burdette!

Repair Quality

Great quality work and customer service

Customer Service

Bev and Jessi are first class. Very polite and knowledgeable about what is going on with your car. Always providing updates on the status of your vehicle

Returned Clean

My Experience

I had a great experience considering that my car was in an accident and it had to have collision repair. My car was handled expeditiously. The staff is very professional and courteous. In the past, I have had collision repairs take weeks. This collision repair took 8 days and the work done was incredibly efficiently. My car looked absolutely gorgeous! I am highly recommending Burdette Brothers Collision to anyone who needs collision services. If I ever need this type of service in the future… I will come back again for their great services. Thanks again to all of you.

Likely to Recommend

As I said my daughter recommended Burdette Brothers Collision and I am very satisfied. I will tell others about the great services at Burdette Brothers Collision.

Repair Quality

I was very happy with my experience with Burdette Brothers Collision. My daughter had recommended them. I am very grateful that she did. Great staff; very professional. They took care of my Toyota Corolla LE and they fixed all the damages and the paint job was exceptional. They stand behind their work with a warranty on their collision repair work. The repairs and paint didn’t take as long as I have experienced elsewhere in the past with other companies. If I ever need this type of services again, I will go back to get it done by Burdette Brothers Collision because my car looks absolutely beautiful!

Customer Service

The Office Staff are very friendly and professional. I truly enjoyed speaking with them on the phone and at the Shop.

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

This Best repair lm. happy today

My Experience

everyone is very nice and friendly! the repairs are timely and well done as well!

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

I’m always satisfied with the service Burdette Brothers provide for car repair, from Jessi with her welcoming smile to my car pickup of body work just right along with a car well cleaned.

Likely to Recommend

Repair Quality

I’ve used Burdette Brothers several times, and each time I’ve been more then satisfied. They know what they’re doing there, from a warm greeting to a car repaired back to its original state to driving off with a car that’s also washed and cleaned. Thanks Burdette Brothers!

Customer Service

Likely to Recommend

Will refer BB to others

Repair Quality

The repairs were done quickly… far more quickly than I thought they would be done. That is always a good thing. My walk around inspection showed everything that was supposed to be repaired was repaired. Likewise for my driving inspection. I like dealing with the shop and eliminating dealings with the adjuster. Nothing against adjusters, I just like a streamlined process. Full marks.

Customer Service

The repairs were done quickly… far more quickly than I thought they would be done. That is always a good thing. My walk around inspection showed everything that was supposed to be repaired was repaired. Likewise for my driving inspection. I like dealing with the shop and eliminating dealings with the adjuster. Nothing against adjusters, I just like a streamlined process. Full marks.

My Experience

Jessi and Bev were amazing to work with. They kept me updated throughout the whole process and I couldn’t be happier with the results. Highly recommend!

Likely to Recommend

Repair Quality

Customer Service