Burns Collision Center

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Everyone was great!

Likely to Recommend - 5.0/5.0 -

absolutely. they did a great job

Repair Quality - 5.0/5.0 -

Daryl kept me up to date on the status of my vehicle. He was very helpful.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Daryl and staff handled all repairs and communication with excellent customer service.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0 -

So far seems to have been good work.

Customer Service - 4.5/5.0

Returned Clean

My Experience - 5.0/5.0 -

Mo was very pleasant and kept me updated. Great experience!

Likely to Recommend - 5.0/5.0 -

Every time

Repair Quality - 5.0/5.0 -

Another great experience

Customer Service - 5.0/5.0 -

Top notch

Returned Clean

Likely to Recommend - 5.0/5.0 -

💯💯💯💯

Repair Quality - 5.0/5.0 -

Professional employees doing Professional work.

Customer Service - 5.0/5.0 -

Very friendly and very knowledgeable..

Likely to Recommend - 5.0/5.0 -

YES! You hv a very efficient business w top notch employees from the ppl that handle the phone to everyone that worked on the car. I appreciate the time and effort they all took to explain the process. Darryl could tell I was anxious about the complexity and expense of the repair, and he suggested I come in so he could show me and explain everything. I liked that he didnt " dumb" things down, his explanation was intelligent and thorough.

Repair Quality - 4.5/5.0 -

I thought Darryl was really thorough explaining questions about the extensive/complex repair of my honda. It was an expensive repair, he took the time to show me why and explained about the car harnass, and why the whole thing had to be replaced( airbag sensor was ripped off) showed me, the wires and how things operate..He was personable, and put me at ease. The reason for the 9 was because for some reason, the car kept defaulting to " Factory Exclusive Mode" so the car has to go back to the garage so Darryl can hv it taken to Honda to hv it reset. The garage is handling the cost of that and Ill be getting a loaner car. Im not sure if it was a glitch during calibration or what. I appreciate that Burns is taking care of this because it would hv been an addtl $400-$500. I didnt hv my car for 3 wks, that couldnt be helped because parts had to be ordered and its a 2026. Unfortunate that I had only had the car 2 mos. I got it back last wk, Thurs and drove it to 4 hrs away..Ran great, looks wonderful, it was cleaned really well, paint job was perfect..The only downside which is really minor, was hvn to hv it taken to Honda after the fact, and we had to call Honda the day I picked it up because when I turned the audio on the dash computer, a keypad came up that I didnt hv a code for( for some reason, there was no sticker in the glove box w the code)Darryl talked to Honda and they walked us through the simple step of accessing the computer. I really appreciate Darryls help w the whole thing..Hes very knowledgable. I appreciate that he didnt treat me like a clueless woman like so mechanics hv a tendancy to do. GREAT EXPERIENCE.

Customer Service - 5.0/5.0 -

They were all professional and helpful everytime I called or came in

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great service all around! The car looks like new and the shop was very print with the updates.

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Friendly, knowledgeable staff. I was kept aware of all progress on the repair. Work was finished on time and appears done perfectly.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Mo was very helpful

My Experience - 5.0/5.0 -

Maureen was phenomenal and determined to ensure that my vehicle would be restored to its original condition. After being told that my vehicle wasn’t repairable by another body shop, Ms”Moe” stepped in and worked her magic, finding more value in my vehicle that the other body shop overlooked. She saved my vehicle from being a total loss and did a marvelous job. The communication was transparent during the process and she delivered a great performance getting me back on the road! I recommend Burns collision %1000 to anyone needing great body work to their vehicle!

Likely to Recommend - 5.0/5.0 -

Haven't had to use a collision center in many years. This was the easiest and fastest process I have ever experienced. Thank you

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 3.5/5.0 -

They rolled the drivers when they're down with a piece of tape over it telling him not to now I have a whistling noise coming in my window but all in all they did a good job on the body work

Customer Service - 4.5/5.0 -

Need my window fixed

My Experience - 5.0/5.0 -

Moe Bradshaw is a legend! She deserves a big raise and a gift certificate for a nice steak dinner at Outback! Well done!

My Experience - 5.0/5.0 -

All staffs are nice and fast work&nice finish work!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0