Toms Body Shop, LLC.

4.8 (475reviews)
92%
1135 East Black Street,  Rock Hill,  SC  29730
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Call
Email

Reviews (475)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for delivering high-quality repairs, with many noting their vehicles looked brand new upon return. The team receives strong recognition for excellent communication, including frequent text and phone updates throughout the repair process. Timeliness is a recurring highlight, with several customers noting their vehicles were completed ahead of schedule. The staff is widely described as friendly, professional, and courteous. A few customers noted areas for improvement, including cleanliness concerns inside vehicles and occasional uncertainty about repair status, as mentioned directly in their feedback.
AI-Generated from reviews written in the last 12 months
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"... When I picked up my SUV, it looked amazing and the repairs were done professionally. I am very pleased with the quality of work and the excellent customer service. I highly ..." Read more
"100% satisfied with the repair work performed by Toms Body Shop. The entire process--from quote, to timing of work, ..." Read more
"Toms did meticulous work on a deep scratch on my car. Couldn't see any trace of it when they were finished."
"... courteous, and kept me informed throughout the repair. The quality of the work truly shows. Its clear that they take pride in what they do, and that made a difference. ..." Read more
"The car was repaired very well. It was cleaned inside and out and was immaculate. Communication was excellent as ..." Read more
"... the body shop communicated any updates with me and they even managed to get my car done early!" Read more
"Good paint match. Completed in less time than expected. Kept updated on progress of repair. Everyone very nice and friendly"
"Good communication with frequent updates via text. Job completed on time and the work is top notch."
"They were waiting for a part to arrive which delayed the process but that did not take away from my experience."
"... It was cleaned inside and out and was immaculate. Communication was excellent as to the progress of my car. I was very impressed." Read more
"I love how openly the body shop communicated any updates with me and they even managed to get my car done ..." Read more
"... worked quickly and repaired my car to look brand new. I appreciated their communication and text updates. Super easy company to work with." Read more
"Excellent job on my repairs. I particularly appreciated the level of regular update communication."
"Good communication with frequent updates via text. Job completed on time and the work is top notch."

My Experience

The job was completed perfectly, and the timing was excellent. Customer service was outstanding, and communication throughout the process was clear and reliable. I highly recommend them to anyone looking to do business with a dependable and professional team.

My Experience

I am very satisfied! It looks amazing..and was does so fast! Thank you so much for a wonderful job! Steph

Likely to Recommend

Repair Quality

I was very... Happy at first it looks so good but I have noticed when I walk by and if I really look at it you can see where the indention was in the middle of the door But now I don't even know what to do about it

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I wouldn't take my vehicle any where else.

Repair Quality

I've had 3 vehicles repaired at Tom's and have always been very satisfied with the fast, courteous service.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everyone was friendly and responsive. Work was excellent.

Likely to Recommend

Repair Quality

Toms did meticulous work on a deep scratch on my car. Couldn't see any trace of it when they were finished.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Tom’s went above and beyond to get the repairs done quickly and efficiently and even running into delays were able to deliver an excellent job! Will return if needed in the future. Special thanks to Erin for communicating every step!

My Experience

They worked quickly and repaired my car to look brand new. I appreciated their communication and text updates. Super easy company to work with.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Absolutely yes! The shop was very clean, welcoming, and had a warm, homey atmosphere. The staff was friendly, professional, and provided excellent service. I would definitely return and recommend them to family and friends.

Repair Quality

Top-notch service! The team kept me informed throughout the entire repair process, providing regular updates on when my vehicle would be completed. They were extremely knowledgeable and professional. I was especially impressed when another company wanted to charge me $500 just to attempt to open my tailgate. The owner came out, looked at it, hit the tailgate once, and it opened! He didn't charge me a dime. Everyone was incredibly kind and honest. When I picked up my SUV, it looked amazing and the repairs were done professionally. I am very pleased with the quality of work and the excellent customer service. I highly recommend this business!

Customer Service

Top-notch service! The team kept me informed throughout the entire repair process, providing regular updates on when my vehicle would be completed. They were extremely knowledgeable and professional. I was especially impressed when another company wanted to charge me $500 just to attempt to open my tailgate. The owner came out, looked at it, hit the tailgate once, and it opened! He didn't charge me a dime. Everyone was incredibly kind and honest. When I picked up my SUV, it looked amazing and the repairs were done professionally. I am very pleased with the quality of work and the excellent customer service. I highly recommend this business!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Kia Soul was only 6 months old when it was damaged in the front and back when a car rearended me at a stop light and pushed my car into a pickup truck. The insurance company wanted to repair several things that needed replacing with new parts. Erin worked with the insurance company to get the car fixed correctly. Everyone is very friendly and courteous. Thanks everyone for fixing my car like new.

Likely to Recommend

Repair Quality

Tom's Body Shop did a great job. My car looks like new. The people were friendly and kept me informed during the process. I would would recommend.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Car was clean and outside looked brand new. Very excellent experience.

Likely to Recommend

Repair Quality

100% satisfied with the repair work performed by Toms Body Shop. The entire process--from quote, to timing of work, and follow through were great. Would recommend them to anyone needing body work. Awesome experience!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Repair turned out great would recommend to anyone

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

My check engine light has come on when I picked it up and I received it with broken parts as well

Customer Service

Communication was ok wasn’t sure what was going on with vehicle at time when I called

Returned Clean

Kept me Informed?

No

Ready on Time?

No

My Experience

I loved how I got weekly updates on my car. Would definitely recommend and use them again.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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