Hendrick Collision Center of Rock Hill

4.8 (2,364reviews)
96%
735 Automall Parkway,  Rock Hill,  SC  29732

In operation 10 years.

Hendrick Collision Center of Rock Hill is part of the Hendrick Automotive Group with a dedication to providing excellent customer service backed with a exceptional repair. Our goal is to be the leading automotive brand in the industry in all aspects. We have multiple OEM endorsements including makes such as Honda, Acura, Nissan, Infinity, Subaru, Kia, Hyundai and Chrysler with focus on training all of our technicians to repair your vehicle to OEM specifications no matter what the year or make of the vehicle. We have experienced estimators to walk you through the entire repair process from start to finish and assist you with any questions you may have in regard to your insurance claim or out of pocket costs. Trust us to repair your vehicle the way the manufacture intended it to be and make you feel like a part of the family along the way.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 6:00 pm
Tue 7:30 am - 6:00 pm
Wed 7:30 am - 6:00 pm
Thu 7:30 am - 6:00 pm
Fri 7:30 am - 6:00 pm
Sat Closed
* Holiday hours may differ.
Acura
BMW
Chrysler
Dodge
Fiat
Honda
Hyundai
I-Car
Infiniti
Jeep
Lexus Authorized
Nissan
Ram
Subaru

Reviews (2,364)

Customers say
Overall Customer Satisfaction
Customers consistently praise the high quality of repairs, with many noting their vehicles looked brand new upon return. The team receives strong commendations for professionalism, friendliness, and attentiveness. Communication stands out as a key strength, with customers appreciating regular text and phone updates throughout the repair process. Timeliness is frequently highlighted, with numerous customers pleased to receive their vehicles ahead of schedule. Customers also express delight at receiving their vehicles cleaned inside and out. A few customers noted areas for improvement directly in their feedback, including inconsistent proactive communication requiring them to follow up for updates, occasional delays versus promised completion dates, and isolated instances where front desk staff were perceived as inattentive upon arrival and departure.
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"... your car, no matter what make or model you have. The level of skill and professionalism is first rate." Read more
"I couldnt have been more pleased. Everyone was unbelievably courteous. Something you dont always see. Insurance company ..." Read more
"My repairs were done very well. The area done looks brand new again. Everyone at Hendrick was kind and attentive. ..." Read more
"Very good customer service and the repairs were perfect!"
"very good result and they got it done a week early"
"A day early."
"... month for the work to get done, but we actually were surprised to get a call that it was ready a few days earlier." Read more
"One day serving. Unheard of!"
"... long it would take even after they put on the rack. It ended up taking over a month" Read more
"... repair was great. Our dissatisfaction was due to poor communication and over promising on completion date and under delivering. We received numerous text messages ..." Read more
"I had to do alot of the follow up myself; no one called to give me updates. Although when there was communication, ..." Read more
"Excellent communications and updates throughout the process."

My Experience

Can’t say enough good things about Hendrix Collision, the professionalism, daily updates on the progress of the car, how respectful they were and what a great job, I could not be happier! Thank you Hendrix Collision

Likely to Recommend

Repair Quality

Extremely satisfied from beginning to end with the customer service and work done at Hendrick Collision! Highly recommend!!

Customer Service

Returned Clean

My Experience

John’s service and professionalism were phenomenal!!! He always stayed in touch to advise us of the status on the vehicle and helped to address our concerns. Thank you very much John!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Awesome service

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Thank you!

My Experience

I’m completely satisfied with my Hendricks experience. Should I require future service, I’ll definitely use Hendricks. I would recommend them to anyone who needs work done.

My Experience

Likely to Recommend

Repair Quality

I am satisfied with the outcome of my vehicle thank you so much and it is very clean inside

Customer Service

I am very satisfied with the work that was done on my vehicle and nice and clean on the inside. Thank you so very much.

Returned Clean

My Experience

Chase is a great individual to work with ms hollie is amazing definitely recommend

My Experience

Communication was excellent and all facets were professional. Appreciate the good service.

Likely to Recommend

Repair Quality

I haven’t completed the survey because my car is still and Hendrick BMW being evaluated for throwing codes that I don’t know weather they are related to the repair or accident. Therefore I don’t really know if the car is totally repaired. To date I have been very satisfied with the work and communication Hendricks colitis provided

Customer Service

My Experience

John L. and the Hendrick onsite staff were fantastic from beginning to end! John truly went above and beyond to make sure my needs were addressed and was incredibly kind, helpful, and professional throughout the entire process. He kept me informed at every stage of the repair and helped office staff coordinated my rental car, making everything seamless and stress-free. I’ve purchased vehicles from the Hendrick family for decades, so it’s especially nice to have a local repair shop that provides the same level of extended service and care. I’m very satisfied with the repair and the overall experience. Thank you, John and the entire Hendrick team, for taking such great care of me and my vehicle!

Likely to Recommend

Repair Quality

Customer Service

John L. and the Hendrick onsite staff were fantastic from beginning to end! John truly went above and beyond to make sure my needs were addressed and was incredibly kind, helpful, and professional throughout the entire process. He kept me informed at every stage of the repair and helped office staff coordinated my rental car, making everything seamless and stress-free. I’ve purchased vehicles from the Hendrick family for decades, so it’s especially nice to have a local repair shop that provides the same level of extended service and care. I’m very satisfied with the repair and the overall experience. Thank you, John and the entire Hendrick team, for taking such great care of me and my vehicle!

Returned Clean

My Experience

The staff made me feel very comfortable which is hard to do when dealing with my vehicle. Then when completed they had done awesome job. Thank you so very much I will recommend you to everyone I know.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

John is an excellent customer service rep.

Returned Clean

Likely to Recommend

100% … I would recommend Hendrick Collision Center of Rock Hill, SC to anyone who is in need of repairs to their vehicle.

Repair Quality

No one likes to be involved in a car accident. My 2025 Honda CRV was sideswiped and the owner of the other car insisted it was my fault. This is my last car and I want it to be in perfect condition. I took it to Hendrick Collision Center in Rock Hill, SC. There I met Chase Crawford who was wonderful to work with.

Customer Service

Chase Crawford was my service technician. He was professional, knowledgeable, and sympathetic to my concerns. All the things I needed during this experience. He worked with me to accommodate my schedule and I am extremely grateful for his help. In addition, Hendrick Collision Center in Rock Hill, SC has a secret weapon. Her name is Holly and she is the first person you meet when you walk through the door. She was terrific to deal with.

Returned Clean

Likely to Recommend

Repair Quality

Hendrick really made this process painless. I would recommend them and I would definitely use them again.

Customer Service

Extremely professional and they communicated to me everything that was going on.

Likely to Recommend

Repair Quality

My 1st experience was excellent! Service team was exceptional, customer service was informative and welcoming, and accounting was above and beyond. As never been in this situation before, this team guided me thru the process from start to finish and helped me with all the loose ends with insurance. Without them I would have been lost. Thanks again for making this process so painless! My car looks great thanks to you all!

Customer Service

Returned Clean

My Experience

I picked my car up on 7/29 not today and have previously submitted my satisfaction reply….which was Highly Satisfied with entire process when using Hendrick Collision. Thank you!

Likely to Recommend

Highly recommend

Repair Quality

Well pleased with the entire process from beginning to end!

Customer Service

Excellent Customer Service

Returned Clean

My Experience

Great job thank you 😊

Likely to Recommend

Repair Quality

Chase was amazing to work with, this was the first time I have used Hendricks in Rock Hill. I will not hesitate to go back if I need body work again.

Customer Service

Returned Clean