Burns Collision Center
In operation 103 years.
COLLISION REPAIR
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 6:00 pm |
| Tue | 7:30 am - 6:00 pm |
| Wed | 7:30 am - 6:00 pm |
| Thu | 7:30 am - 6:00 pm |
| Fri | 7:30 am - 6:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0 -
Car paint matched and they are still working on correcting the repairs not done correct the 1st time
Repair Quality - 3.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 0.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 0.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
A few minor issues, but the guys did a great job making everything good!
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Finished when u said u would. Liked the text updates. ????
My Experience - 5.0/5.0 -
The team worked to make an adjustment to complete the work even though they were short staffed. The workmanship is good quality.
Likely to Recommend - 0.5/5.0
Repair Quality - 2.5/5.0
Customer Service - 0.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Thank you for the outstanding repair to my vehicle
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Car looks great in the area of repair
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
It was a small repair that we have had them redo twice. There is putting in the paint job that they did. It has been two weeks and it is still at Burns
Customer Service - 0.5/5.0
Returned Clean
My Experience - 0.0/5.0 -
I was not updated on a regular basis most updates I had to call myself . My rental car was not arranged which I called a week prior to dropping off my car
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great service, great personalities, and all around great experience.
Likely to Recommend - 5.0/5.0 -
Already have recommended to others.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
100% Grade A service.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Thank you for doing such a great job in repairing my car ! It was also very clean when I picked it up ! High five to the guy that washed it :)
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Well we're do I start? Burns body shop was/is working on my 2004 Dodge Ram that was stolen and damaged. They have had my truck in there position for over 4 weeks. The steering column was damaged and needed replacing. Keep in mind my damaged steering column is black. They proceed to install a gray steering column. I assume they think I'm color blind. Unexceptionable!! The back passengers window was busted out in the theft, burns replaced the window but imagine this , the window does not roll down!! Unexceptionable!! The tail light was broken out, pictures from nationwide show it intact, I know I didn't break it, so on burns watch this occurs. Many more things burns over looked on vehicle that you would think a place like this would recognize. But it seems burns is more interested in getting paid instead of doing a job right. One other thing that stands out is customer relationship. Scott Russell manager promises to call you back in a timely matter. I never heard from him , had to make a ton of calls just to get updates. He also promised to pay extra day rentals. I was changed by enterprise for those days. I called them on several occasions one to inform them of this the second to find out why I was charged. They read off his comments to me stating the customer is paying for this. Whe he told me face to face , burns will take care of this, we take care of our customers. Now is this really how burns does business? Well good luck with that , burns might lose a lot of business because of bone head ignorant people you have in charge. My truck is now back in burns, it's been 3 days I have not received one call informing me of updates. Jeff not sure of last name has now taken charge. He has promised renal payment will be returned. And the new rental fees will be taken care of, we will see!!! And from what I hear from nationwide burns could lose the blue star account due to the burns Chevrolet runs things. So believe me not happy at all with this experience and will not recommend anyone taking vehicles to be repaired their. Thanks Keith Lollis
Customer Service - 0.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
So far they are awesome!
Likely to Recommend - 2.5/5.0 -
I'm torn because the body work was good but the overall experience was anything but.
Repair Quality - 0.5/5.0 -
The body work was good. For that a 10 but for my check engine light to come on and because your employee has so much experience with collisions, he writes it off because I was rear ended. No ran a diagnostic to even determine what the problem was. How can you say it did not come on because of the accident if you didn't even bother to check the reason why it came on?
Customer Service - 0.5/5.0 -
The employee basically accused me of insurance fraud because my check engine light came on in a rear end collision.