Burns Collision Center
In operation 103 years.
COLLISION REPAIR
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 6:00 pm |
| Tue | 7:30 am - 6:00 pm |
| Wed | 7:30 am - 6:00 pm |
| Thu | 7:30 am - 6:00 pm |
| Fri | 7:30 am - 6:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
The personnel was friendly and helpful. I was told the repairs would take 8 to 10 working days. The repairs were completed in 5. The work was excellent.
My Experience - 5.0/5.0 -
Thank you scott!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Thx Scott for everything!
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I am very Happy with the job done.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Very professional, courteous service. Work done on time. Thanks.
My Experience - 5.0/5.0 -
Thank you for bringing my car back to life. My car is just like when I purchased it. Thank you
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
my neighbor saw a black man driving my car on 901 while it was in your shop, I am very upset about this, nobody was supposed to be driving my car off the car lot.
Repair Quality - 4.0/5.0
Customer Service - 3.5/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
I would not recommend or return myself. My engine cover was cracked at some point either as a cause of my accident or because the employee replacing my hood broke it. I know it was not broken before my accident. The body shop Mgr said he didn't see how the accident could have caused it. But he said he wold look into it. He did not look in to it and would not entertain the possibility that one of his guys could have broken it. I can't trust a place like that and feel that it does not operate with a high level of integrity. For my sake, lesson learned and not to allow myself to be put in this position again.
Repair Quality - 2.5/5.0 -
Replacing the parts is good, overall customer service not so good.
Customer Service - 2.0/5.0 -
I had to keep calling and following up. I could not drop my car off and feel at ease about them taking care of the customer. I had to constantly call and follow up. That should be their job. The repair status texting program does not work either. I enrolled in it but only received 2 texts: "thank you" and this survey.
Returned Clean
Likely to Recommend - 1.5/5.0
Repair Quality - 1.5/5.0 -
car was not fixed properly. requiring me to bring vehicle back to shop.
Customer Service - 1.5/5.0
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 3.0/5.0
Customer Service - 3.5/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0 -
I was told on the day of the estimate that I would receive an email with an appointment date and never did. I called a week or so later and they told me to just come whenever. So I brought my car last Tuesday and then Enterprise came and picked me up. Once I arrived to Enterprise, I found out that Burns never sent the estimate to the insurance company. So Enterprise called Burns body shop and they told him to just charge it to Burns. It was just a big headache.
Customer Service - 3.5/5.0 -
I was told on the day of the estimate that I would receive an email with an appointment date and never did. I called a week or so later and they told me to just come whenever. So I brought my car last Tuesday and then Enterprise came and picked me up. Once I arrived to Enterprise, I found out that Burns never sent the estimate to the insurance company. So Enterprise called Burns body shop and they told him to just charge it to Burns. It was just a big headache.