Bush Collision Center

4.9 (1,163reviews)
98%
966 S. Matlack St,  West Chester,  PA  19382

Bush Collision Center is a family owned auto repair business that has been serving the community since 2006. Our goal is to provide high quality repairs on a timely basis. We provide a high level of customer communication throughout the repair process including text and email messaging with vehicle owners.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Chrysler
Dodge
Fiat
Hyundai
I-Car
Jeep
Kia
Ram

Reviews (1,163)

Likely to Recommend

I’ve used Bush several times and I’m always extremely satisfied.

Repair Quality

Excellent customer service and completion

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Very high quality work

Customer Service

Ryan was most professional.

Returned Clean

My Experience

From beginning to end of the process was exceptional. The staff was professional and reassuring at this stressful time. The work was done very quickly and the finished product was perfect.

Likely to Recommend

Repair Quality

The process and customer service was better than I could have hoped for.

Customer Service

So friendly and very reassuring!

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Customer Service

My Experience

Interior and exterior cleaning of car after the job was great. Looked like new car on the inside

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Customer Service

Returned Clean

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Repair Quality

They were amazing! Fast & no problems at all. 10/10!

Customer Service

Amazing!

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

The car looks great. I didn’t think it took to long to get the parts and to complete the work. But, when I picked the car up the bumper and fender were out of alignment. I talked to Jim about it and he had it fix the nest day for me.

Customer Service

Returned Clean

My Experience

Was very impressed with the personal attention to my concerns about my Subaru Legacy. The repairs look beautiful and the car runs smoothly. Thank you for the great work

Likely to Recommend

Repair Quality

Customer Service

My Experience

Car came back quickly.everything looked great and clean

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Repair Quality

Customer Service

Bob Kenworthy at the shop was especially helpful

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Repair Quality

Friendky..great service..went above and beyond expectations

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

I brought my vehicle in after being rear ended. The initial repairs were “completed” quickly and communication was pretty good throughout the experience. After inspecting the repairs, I immediately noticed they missed things. Water inside a taillight, a reverse light completely out, and interior trim pieces hanging and not fully secured. The interior trim they used in the rest of my trunk is significantly more damaged than my original trunk trim, even post accident! These initial misses completely ruined my trust. How can you miss stuff so obvious? I’m extremely worried about what else they missed. Well 2 days after having them replace the tail light and trim pieces, I found out my rear defroster is not working meaning they either used a faulty part or did not connect the rear glass properly. On top of all this, the trunk itself now rattles randomly and is visually not centered correctly on the vehicle. There’s a significant gap on the right side and the body lines do not meet where they should. I do not have the time or availability to continually go back and forth to this body shop as mistakes make themselves known. It should’ve been completed correctly the first time and I do not feel comfortable having their technicians touch my vehicle again. The paint match is great, everything else is bad and lazy work.

Likely to Recommend

I can understand mistakes, I can’t excuse laziness. The things they missed are pure laziness. All trust has been lost.

Repair Quality

The bumper looks good visually, but the trunk/hatch repair is so bad I’m not confident they didn’t miss things behind the bumper cover.

Customer Service

Jim is very nice. Called to explain their timeline after I requested an update. The mechanic that handed me the keys didn’t know the make of my vehicle so that’s concerning…

My Experience

The entire process was smooth and flawless. The repair looks great! Jim was wonderful to work with. Highly recommend!

Likely to Recommend

Repair Quality

Customer Service

Jim was awesome. The truck looks great!

My Experience

The service was excellent. I will recommend to friends.

Likely to Recommend

Repair Quality

Customer Service

My Experience

I primarily worked with Jim and he was always happy to answer any questions I had. Anyone I spoke to on the staff was great and very helpful.

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Customer Service

Returned Clean

My Experience

I picked up the car on Friday and on Sunday morning trying to drive to church and it had lights on I thought it’s ok I can just drive it said it’s electrical. But then it stopped by itself in the middle of the road. I called to have it towed to you .

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Repair Quality

My Crosstrek appeared in pristine condition when I picked it up Friday.

Customer Service

The appraiser, Bob Kenworthy, called me almost immediately upon receipt of the car at Bush.

Returned Clean

My Experience

Likely to Recommend

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Customer Service