Crash Champions #0114 West Goshen

4.9 (5,400reviews)
97%
1 Reservoir Road,  West Chester,  PA  19380
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In operation 12 years.

As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat 9:00 am - 12:00 pm
* Holiday hours may differ.
Chrysler
Dodge
Fiat
Ford
Hyundai
I-Car
Infiniti
Jeep
Kia
Nissan
Ram
Call
Email

Reviews (5,400)

Customers say
Overall Customer Satisfaction
Customers consistently praised Crash Champions for their outstanding service quality, seamless communication, and timely repairs. Many highlighted the exceptional professionalism and friendliness of the staff, with numerous reviewers noting their vehicles were returned looking brand new. A standout theme was the proactive communication, including daily texts, calls, and emails keeping customers informed at every stage. Several customers were pleasantly surprised by early completions, with vehicles often finished ahead of schedule. The repair quality received high acclaim, with customers appreciating perfect paint matches, thorough cleaning of vehicles, and meticulous attention to detail. A few customers noted isolated concerns such as interior dust from sanding, minor part fitment issues, or delays due to parts availability, reflecting areas customers felt could be refined. Overall, the vast majority expressed strong satisfaction and willingness to recommend Crash Champions to others.
AI-Generated from reviews written in the last 12 months
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"... backwards to cater to your needs. Its a rare gem 💎. Customer service is a lost art but surely its alive and well here at crash champions. They were a huge blessing. I ..." Read more
"Crash Champions was truly the best, from the superb customer service to the knowledgeable techs. They kept me informed of the repair status from ..." Read more
"... about my experience with Crash Champions. They were friendly, professional, thorough, competent, delivered my car when promised, and did a BEAUTIFUL job with the repair." Read more
"They were thorough and you can really tell they care about quality. My car looks great! Thank you"
"Everyone was friendly and professional and the work looks great and is guaranteed for the the life of the vehicle"
"Thanks for making my car ready ahead of the time you had promised."
"... able to tell it was in an accident. The fact it was finished a week and half ahead of schedule with how many cars I saw they had to work on was unbelievable. They were friendly ..." Read more
"... They kept in contact and updated me on the progress. They even finished 4 days ahead of schedule and the work was amazing! Thank you, Crash Champions for turning an accident ..." Read more
"... Champions kept me informed of progress to fix my car. They delivers two days prior to the date promised!" Read more
"... informed on the status of the repair of my car. The work looks great and they finished two days earlier than expected." Read more
"... fresh air. They actually care about the customer, received status texts everyday of the car progress without asking for it, car was detailed inside when i picked up ..." Read more
"Kept me informed throughout the entire process before I even had the chance to think of a question"
"... done and Crash Champions is top notch all around. Excellent use of technology for communication, excellent demeanor with all verbal communications, and quality of work ..." Read more
"... with Crash Champions. The team was professional, communicative, and kept me informed throughout the entire repair process. My vehicle was returned in excellent condition and ..." Read more
"... correct choice. That feeling was warranted as I was kept informed throughout the process with daily updates through final inspection. The car looked fantastic, props to the paint team ..." Read more

Likely to Recommend

Repair Quality

Amazing service. They are the best

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Completion was right on time. Loved the texts regarding the work status as it went through the process. Gal at front desk was wonderful to deal with and other employees we spoke to were extremely helpful and supportive and professional. I would definitely recommend Crash Champions to everyone.

Likely to Recommend

Repair Quality

Customer Service

Excellent customer service. It's a pleasure to see it still exists.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

They stayed in communication withme through the process.

Likely to Recommend

Repair Quality

Stayed in touch the entire process.

Customer Service

Lee was great, as were the others.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The work was done to my satisfaction, though I had to return the car to have the headrests reset.

Likely to Recommend

I will not be returning.

Repair Quality

Took 5 weeks as wrong parts arrived, tech dropped a windshield on the last day... and upon return of the car, their was still a mechanical issue (motor mount) that was not fixed. When I brought it back, the manager, Jeff diagnosed it and spoke to me as if the problem was something that could have been caused due to the car's age/mileage..and not due to the accident. We had only had the car purchased and serviced by a dealership for 3 months . This issue did not happen until we had an accident and I had explained it several times at the original drop off. I honestly felt quite disrespected since I mentioned this on day 1 that I brought the car in, marked in on the paperwork... and had been incredibly kind/patient not giving anyone and issue for the service taking so long UNTIL I received the car back with 1 of the same issues it was sent it with and I finally really needed the vehicle back. I noticed this same issue IMMEDIATELY as I drove it. I did appreciate that they were able to drop the car off after it was "done" at my place of work. That was really kind. Please note that I didn't even request a rental until I had to return the car. It was just rude and unnecessary to speak to me as if I was adding more to the insurance claim to my benefit. I will not come back to this location simply because of this. The employee at the front desk, (spelling) Kristin is wonderful. Kind, attentive, and likely deserves a raise. The front office space is dirty and way overdue for a renovation though. There are a lot of dead flies in the overhead lighting... something to consider. I felt bad that she has to work in this space daily.

Customer Service

This is for the Kristin - 2 for the manager.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Thank you the service was great.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

The staff: receptionist, Jeff, and Lee were attentive and a pleasure to work with. They frequently updated me on the car’s progress. I will absolutely recommend Crash Champions!

Likely to Recommend

Repair Quality

Everything is good!

Customer Service

Great people

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Excellent communication, when my vehicle was done it was detailed and cleaned well. 100% would recommend this place to anyone.

Likely to Recommend

Repair Quality

Great communication. My vehicle was detailed after the work was done. 100% recommend.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Good

Repair Quality

Great service.

Customer Service

Excellent service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Excellent service! Thank you!

Likely to Recommend

Repair Quality

Excellent service

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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