Crash Champions #0195 West Chester

4.9 (2,939reviews)
96%
399 East Market St,  West Chester,  PA  19382

In operation 11 years.

As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (2,939)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for delivering high-quality repairs, with many noting their vehicles looked brand new upon pickup, including complimentary interior and exterior detailing that exceeded expectations. Communication was a standout strength, with regular text and phone updates keeping customers informed throughout the repair process. Timeliness was largely positive, with numerous vehicles completed ahead of schedule. A few customers noted improvement areas directly from their comments, including occasional delays without proactive updates, isolated instances of rude front desk interactions, and rare quality control issues such as misaligned panels or color mismatches, all of which were flagged by customers themselves.
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"Kept me informed. Beautiful job. Car was given back spotless."
"Good communication, updates and finished my car in timely manner. Easy process and accommodating. They also detailed ..." Read more
"... inside beautifully. A mistake was with made repair but they went above and beyond to make it right" Read more
"... dents. It took a little longer than I expected but the quality of work seems very high. I would have given a ten but my car has a matte ..." Read more
"... informed of the progress they were making on my car and returned it to me as good as new. I am very pleased with their service and quality ..." Read more
"OMG- consistently! It was awesome, I always knew what was going on!"
"... an expedited update and that is how I received it. I would recommend if you dont want these types of questions to have a more descriptive and kind process for first ..." Read more
"Poor communication and time delays"
"Mostly. On two of my finished dates, I didnt get any updates and I had to reach out myself regarding the new timeframe."
"... vehicle was detailed and beautiful when I picked it up. I was communicated with every step of the way." Read more

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Returned Clean

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Very impressed with customer service! The person that detailed the car went above and beyond anything I've ever seen anywhere! I wish I could personally thank whoever did that!

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Notably, I chose CC because a good friend couldn’t say enough about company. She was right!

Repair Quality

My car looks amazing! Back to perfect condition

Customer Service

The customer service blew me away- from the first moment I walked in to the day your team handed my keys back, I felt welcomed and treated with respect and transparency. The frequency of updates throughout the process was top notch

Returned Clean

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Repair Quality

Repair was done timely and with quality work!

Customer Service

Kathy was great and kept us up to date!

Returned Clean

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Good communication, updates and finished my car in timely manner. Easy process and accommodating. They also detailed my interior and exterior too, my car was returned to me cleaner than ever. I had good experience there.

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Returned Clean

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My Experience

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My Experience

Eddie kept me up to date and was very responsive. My car looks great!

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Eddie was great to work with and the car looks brand new.

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My Experience

Love the repair it looks great!! Love the detailing done to the inside and the outside wash too. The little things that count!

My Experience

The new body work looks wonderful. Thank the man also who painted on the pinstripes - they look great! I feel like I have a new car! Plus, Eddie, thank you for all of your efforts also in getting the car inspected. Everyone did a great job! I would recommend your body shop to others. It's good to have my car back home again - I will appreciate it even more! Thank you all again for a job well done. Doris

Likely to Recommend

Yes, I would recommend Crash Champions to others.

Repair Quality

I already sent in comments. If you didn't receive them, I was very pleased with the overall job your body shop did.

Customer Service

Customer service was excellent, especially Eddie Hayes with his updates.

Returned Clean

My Experience

Great job!

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Returned Clean

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Good team with very timely service.

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Good team with very timely service and great communication throughout the process.

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Repair Quality

Team at the West Chester location was very pleasant to work with.

Customer Service

Returned Clean