Crash Champions #0195 West Chester

4.9 (2,934reviews)
96%
399 East Market St,  West Chester,  PA  19382

In operation 11 years.

As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (2,934)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding repair quality, with many noting their vehicles looked brand new upon return, often complemented by thorough interior and exterior detailing. Communication was a standout strength, with customers appreciating regular text updates and proactive outreach throughout the repair process. Timeliness was largely positive, with numerous vehicles completed ahead of schedule. A few customers noted delays and wished for more proactive updates when timelines shifted, and occasional concerns about color matching and panel alignment were mentioned. Overall, the experience was described as professional, friendly, and exceeding expectations.
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"Excellent service! Good customer service. My car was done quickly. The interior was detailed and nice and clean. Really ..." Read more
"The repair was expertly performed, the vehicle was detailed and beautiful when I picked it up. I was communicated ..." Read more
"... inside beautifully. A mistake was with made repair but they went above and beyond to make it right" Read more
"... dents. It took a little longer than I expected but the quality of work seems very high. I would have given a ten but my car has a matte ..." Read more
"Lower rear panel was a different color and we were not consulted"
"I loved the consistent communication, I love the care they took with my car and I also love that they made things ..." Read more
"Everything went great. Super easy process and communication Throughout was excellent"
"... and believe Crash Champions leave them all behind. Customer Service, explaining the work and especially, communication. Great job." Read more
"Poor communication and time delays"
"... process. It did take way longer than expected, so I wish I had received more updates during this time frame since my finish date was pushed back two or three ..." Read more

Likely to Recommend

Repair Quality

Good communication, updates and finished my car in timely manner. Easy process and accommodating. They also detailed my interior and exterior too, my car was returned to me cleaner than ever. I had good experience there.

Customer Service

Returned Clean

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Returned Clean

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My Experience

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My Experience

Eddie kept me up to date and was very responsive. My car looks great!

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Repair Quality

Eddie was great to work with and the car looks brand new.

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My Experience

Love the repair it looks great!! Love the detailing done to the inside and the outside wash too. The little things that count!

My Experience

The new body work looks wonderful. Thank the man also who painted on the pinstripes - they look great! I feel like I have a new car! Plus, Eddie, thank you for all of your efforts also in getting the car inspected. Everyone did a great job! I would recommend your body shop to others. It's good to have my car back home again - I will appreciate it even more! Thank you all again for a job well done. Doris

Likely to Recommend

Yes, I would recommend Crash Champions to others.

Repair Quality

I already sent in comments. If you didn't receive them, I was very pleased with the overall job your body shop did.

Customer Service

Customer service was excellent, especially Eddie Hayes with his updates.

Returned Clean

My Experience

Great job!

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Good team with very timely service.

Customer Service

Good team with very timely service and great communication throughout the process.

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Repair Quality

Team at the West Chester location was very pleasant to work with.

Customer Service

Returned Clean

My Experience

Thank you for listening to my request for quality materials and doing a wonderful job.

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Repair Quality

I was happy that they listened to my wishes and used quality parts. Work was completed in a timely manner and communication was good.

Customer Service

They listened and try to accomodate my expectations.

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Repair Quality

Everything went great. Super easy process and communication Throughout was excellent

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Returned Clean

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Great work.

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