Crash Champions #0348 Avondale

4.9 (3,207reviews)
97%
834 Gap-Newport Pike,  Avondale,  PA  19311

In operation 9 years.

As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat 9:00 am - 12:00 pm
* Holiday hours may differ.
I-Car

Reviews (3,207)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for exceptional service quality, with many noting that repairs left their vehicles looking brand new. Communication stood out as a major strength, with frequent text messages, phone calls, and voicemails keeping customers informed throughout the repair process. Timeliness was largely positive, with numerous customers reporting their vehicles were completed ahead of schedule. Customers highlighted the friendly, professional, and courteous staff as a key differentiator. A few customers noted delays due to parts availability or shop workload, and some mentioned occasional inaccuracies in estimated completion dates as areas for improvement. Overall, the vast majority of customers expressed high satisfaction and indicated they would recommend the shop to others.
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"... they kept me informed every step of the way. The quality of the repairs was exceptional—my vehicle looks absolutely beautiful, and you would ..." Read more
"Crash champions of Avondale was the most excellent customer service experience Ive ever had in auto repair shops! The staff there are the epitome ..." Read more
"The Customer Service at Crash Champions in Avondale is outstanding! From my first interaction with them to when I picked ..." Read more
"You were professional and courteous throughout the entire process and put my mind to rest. Friendliness, beautiful ..." Read more
"Took too long. And some parts were not fixed!"
"... followed up with phone calls when appropriate. Their proactive communication gave me confidence and peace of mind throughout the entire experience." Read more
"... sometimes twice, a week during my car repair. The communication and explanations were outstanding" Read more
"... how well they kept me informed through the process; a quick little text every day was all it took." Read more
"... expense of the rental car which was nice but the delay and lack of information caused a lot of stress, anxiety and inconvenience" Read more
"Unfortunately, for the bulk of it, I was the one communicating for updates"

My Experience

My Experience

Excellent customer service and craftsmanship! My truck is back to brand new!

Likely to Recommend

absolutely!

Repair Quality

did a great job -looks brand new!

Customer Service

excellent customer service,

My Experience

Likely to Recommend

Repair Quality

Quick easy job!!! Looks beautiful. Even my messy floor mats look brand new. Thank you to the detailer who did them. I’m sorry they were so messy

Customer Service

My Experience

The staff at the Avondale location is top notch. They are very friendly and knowledgeable. My vehicle was completely in less then a week and was kept updated by the lovely lady (Sylvia) in the front. Such a wonderful experience. I will recommend the Avondale crash champions to everyone. Thank you

Likely to Recommend

Repair Quality

Very satisfied

Customer Service

They are all amazing

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

The repairs that were done on my truck are 100% satisfactorily complete. I am more than satisfied. Going above and beyond the repairs to detail the vehicle also was absolutely amazing. I really appreciate that. I would definitely return my vehicle if I should ever need to( hoping I don’t). Thank you cras champion team for a job very very well done.

My Experience

Excellent communication and very nice repair job. The employees are friendly and helpful.

Likely to Recommend

Repair Quality

Customer Service

My Experience

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Excellent customer service and communications on status of repairs.

Customer Service

Returned Clean

Likely to Recommend

As mentioned, I am not the normal consumer with my hobby being cars and super detailed. I would definitely recommend them.

Repair Quality

I am super fussy and a car guy that has many of them. I also do my own restorations so not a normal customer. The team in Avondale has been awesome.

Customer Service

Entire team has been super responsive and willing to take time with me on all my concerns.

Returned Clean

My Experience

Great people good service

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Highly recommend! Knowledgeable staff communicated every step of the process.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

There were a few scheduling issues but they corrected them.

My Experience

My Experience

Very happy and they even cleaned the inside of my Very dirty truck good job guys

My Experience

Great job on the repair

My Experience

Great service and we were informed throughout the repair process on when the repairs would be completed

Likely to Recommend

Repair Quality

Customer Service

Returned Clean