Caliber - Ammon

My Experience - 5.0/5.0 -

Great customer service very much appreciated every update! They took care of my absolutely wonderfully!! Highly recommend them to all that would ask.

Likely to Recommend - 5.0/5.0 -

Definitely will share with people to go here for fair and great service!!

Repair Quality - 5.0/5.0 -

Excellent job done to make my car look like it did before the accident took out my whole passenger side. Great Job!!!

Customer Service - 5.0/5.0 -

Samantha is wonderful to work with, if she didnt know the answer, she was right on it to find the person who did.

My Experience - 5.0/5.0 -

Excellent work. Kept me up to date on status all during the repair. My pickup was detailed before I picked it up and it looks like brand new! Gary walked me through everything during my final walk through. Very pleased!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

My Experience - 5.0/5.0 -

Very friendly, helpful and informative staff. Did everything in there power to help me with the problems I was having with my insurance company, I would recommend 10/10.

Likely to Recommend - 3.5/5.0

Repair Quality - 3.5/5.0 -

It looks great but my windshield wiper was taped together when I got my car back.

Customer Service - 3.5/5.0 -

It took quite a long time and my windshield wiper was taped together when I got my car back.

Likely to Recommend - 2.5/5.0

Repair Quality - 3.5/5.0 -

Service was performed adequately, but not on schedule

Customer Service - 1.5/5.0 -

Repeated calls to determine why there were delays resulted in three different (and inconsistent) answers. Someone was blowing smoke

My Experience - 5.0/5.0 -

Repair looks great, and everybody was very friendly! Awesome experience.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

This shop was conveniently located and professional.

Repair Quality - 5.0/5.0 -

Very accommodating and professional.

Customer Service - 5.0/5.0 -

They were helpful and personable.

My Experience - 5.0/5.0 -

I had a great experience with Caliber Collision! They kept me informed about the progress of my vehicle. Also, the convenience of having my rental car pick me up there and being able to drop the rental car off to them as well was great.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 4.0/5.0

Repair Quality - 3.5/5.0

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 0.0/5.0 -

The first problem was that the communication was horrible. The estimator would not call to give updates, I would just get very vague texts telling me that they were extending the estimated completion date. When I would call in to get my own updates, the front desk girl, Samantha, was less than thrilled to talk to me and had an attitude problem every time. What should have taken one hour to complete turned into almost a month of them having my truck. Multiple times I had the rental car company calling to tell me that my allotted days were up and I would be paying out of pocket, because again, the estimator wouldn’t update the system to let everyone else know what was going on. This happened on multiple occasions, where I would have to call back and forth between caliber, geico, and enterprise to work it out so I could keep the rental without paying out of pocket. I do not fault caliber for having my truck as long as they did, as they were waiting for a part that ended up not existing. I am annoyed because about a week after they received my truck, I asked if they could put the broken part back on my truck and I would bring it back when it came in (the part the truck needed was the grill and the truck was still operable as it was merely cracked, not entirely broken). I was told by Samantha that that was most definitely not an option and my truck would need to stay there until it was done. Finally after about 3 weeks, I was contacted by the production manager, Tom. He apologized up and down about the poor/lack of communication and asked how he could fix the situation. He then told me they had a very simple solution to fixing my truck, which upset me because this option was not presented to me weeks earlier. I was also informed by Samantha that they in fact had the option for me to sign a “risk release form” so that I could take the truck until they could fix it. So either she lied initially, or she had no clue and was too lazy to look into it. My last issue is that when Tom called to ask me what my concerns were and apologize, I believe our conversation was compromised due to the fact that he is in some sort of relationship with Samantha. I made this conclusion when I picked up my truck and they were having a conversation about what kind of car they would like to purchase together. I believe this made my complaints about Samantha’s behavior a conflict of interest. Overall I’m happy with the outcome of my repair, but the behavior and attitude of this shop is completely unprofessional.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Great people to work with!

Likely to Recommend - 3.0/5.0 -

Clean shop, friendly staff.

Customer Service - 3.5/5.0 -

My scenario was definitely a bit different than most. My family and I were on vacation. When we had a sheet of plywood go airborne and collide with my truck. Being that we were 600+ miles from home and familiar shops. We were assigned caliber collision, as it is a partnering shop with travelers. To be very real communication was not very good during the process. Albeit it when communication happened the staff I spoke to, specifically Samantha was very friendly, and helpful in answering questions. However, there were definite times of questioning how the vehicle was being handled at the shop, and the integrity of their mechanical triage. As on face it was sounding as though they were driving the truck without proper parts installed, like a radiator, running risk of overheating and damaging the engine. As well as moving the truck on occasion with new tires, flat, or low on air running risk to damaging those as well. Both of these were a bit of a redflag and a alight trust break especially considering i was so far away from the vehicle itself. Obviously understanding some of that is conjecture which is why i remained with the shop. To give benefit of the doubt.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0 -

They need to have someone at the front desk all the time. I waited 5 minutes and had to go search for a person.

Customer Service - 4.5/5.0 -

They need to have someone at the front desk all the time. I waited 5 minutes and had to go search for a person.

My Experience - 5.0/5.0 -

Samantha is the most helpful and friendly professional.

Likely to Recommend - 5.0/5.0 -

I was positively impressed with the process and the customer service

Repair Quality - 5.0/5.0 -

The car looks as it nothing had happened to it.

Customer Service - 5.0/5.0 -

Samantha was the nicest and most helpful person. I received regular updates on the reparation.

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Looks like new!

Customer Service - 5.0/5.0 -

They were attentive and prompt.

Likely to Recommend - 4.0/5.0

Repair Quality - 4.0/5.0 -

It took to long to get good replacement parts

Customer Service - 5.0/5.0

Returned Clean