Caliber - Apex
In operation 29 years, 10 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Customer Service - 5.0/5.0 -
WONDERFUL
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
Doesn't live up to the high expectations set by its promises and advertising.
Repair Quality - 3.5/5.0
Customer Service - 0.5/5.0 -
The repair work itself was fine, but the customer service was very disappointing. There was virtually no proactive communication about the repair progress, and my messages were never replied. I had to call multiple times just to get basic status updates. The automated text update system was also ineffective—it never provided meaningful information and stopped sending updates altogether after the original estimated completion date passed. Improving communication and providing accurate, timely updates would make a huge difference in the customer experience.
Returned Clean
Likely to Recommend - 3.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0 -
The person at the front desk, Whitney, and the “Estimator” I worked with, Stephanie, were both wonderful to deal with, and I was very pleased with the work done on my car.
My Experience - 5.0/5.0 -
Caliber Collision was very good with communicating with me other with a phone call or emails or texts. They kept me updated on the repairs on my car and gave me an estimate of when the car would be ready. The front desk people are very friendly and helpful and customer service oriented. It was nice that they had drinks and water also in their waiting room. Jeff is the person who handled the claim and he addressed all my questions and when I asked him about the estimate, he is very helpful in answering all my questions and he was open to reviewing estimates from other car repair places and sent me detailed notes about them. I highly recommend Caliber Collision of Apex.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The repairs on my vehicle have been completed and I’m completely satisfied. I love how they use only original parts . Thanks Caliber Collision for getting me back on the road looking good .
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Smooth, transparent process. Well done.
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0 -
We did not quite get to the repair part since the Ins. Co. decided to total the car, but your process was excellent.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
The case manager, Carson, alerted me to corrosion issues that are still covered under manufacturers warranty. Thanks a bunch to Carson and his knowledge of Jeeps!
Repair Quality - 4.5/5.0 -
The quality of the work and the knowledge of the case manager were great. The front desk staff were always friendly and efficient. The team could have done a better job at setting more realistic expectations for the amount of time the repair would take, since the timing of the delivery of the parts was not in their control.
Customer Service - 5.0/5.0 -
Excellent. Friendly, knowledgeable, and communicative.
My Experience - 5.0/5.0 -
Excellent customer service I was updated about the process every step of the way
My Experience - 5.0/5.0 -
Travis Bach was our service advisor and he did an excellent job taking care of our car repairs. I appreciated the periodic updates and the customer service was great. Thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
It was a true pleasure working with Jeff and all the staff from Caliber Collision. They were very professional and knowledgeable about the repairs my car needed. Hands-down the best.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very professional staff and team that work at caliber collision. Jeff was assigned to my car and I was very impressed with his professionalism, and patience with the time he took explaining everything to me regarding my car and the repairs needed. Thank you to everyone at caliber collision. Awesome staff.
Customer Service - 5.0/5.0 -
Everyone from the staff, Jeff at caliber collision made my experience a very positive one. They were quick to get my car in and get it fixed so that I could get back on the road. They were all kind and very professional. I would definitely use them in the future, should I need them. I would highly recommend them to others as well.
My Experience - 5.0/5.0 -
I loved my experience with Caliber Collision!! They were kind and always ready to answer any questions I had.