Caliber - Morrisville

4.8 (1,338reviews)
96%
120 Airtech Dr,  Morrisville,  NC  27560
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In operation 29 years.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (1,338)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding communication, with many highlighting frequent text updates and daily status notifications that kept them informed throughout the repair process. The quality of repairs was widely celebrated, with numerous customers noting their vehicles looked brand new upon return. Timeliness was another strong point, as many repairs were completed ahead of schedule, exceeding expectations. Staff professionalism, friendliness, and genuine care for customers were repeatedly commended. A few customers noted areas for improvement, including more proactive communication without needing to call for updates, better accuracy in delivery timelines, and ensuring all repair details are thoroughly checked before vehicle return.
AI-Generated from reviews written in the last 12 months
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"... office staff to all employees I am very satisfied. The car looks better than when I purchased it when it was new!" Read more
"... entire repair process. The work they did was amazing—my car doesnt even look like it was in a hit-and-run. The staff were very pleasant, professional, and ..." Read more
"The side door need to be buffed out after we saw the issue upon pickup. This should have been noticed by Caliber ..." Read more
"paint do not match."
"Actually completed a few days early."
"The repair work was completed before the promised date"
"My car was ready earlier than what I expected. One happy customer."
"Took 41 days to do the repairs. They said one part came in damaged 4 times"
"... was never promised of when it will be ready . They told us 10 minutes before it was ready to come pick it up like we live next door" Read more
"Honestly, I really appreciated the consistent feedback during every stage of the repair. It really put me at ease as to what was going on. ..." Read more
"Communication was exceptional from the initial call to delivery of the vehicle."
"Waited a month to inform us they dont do this work, they are only a body shop."
"... not adequately informed during the repair process. I had to call the shop every time to get the status and update" Read more
"The communication was EXCELLENT!!"

Likely to Recommend

Repair Quality

Took nearly two weeks to fix the car. I asked multiple times how long it might take before I took it in and they never even gave me an estimate. I had four days off work and asked one last time AT THE SHOP how long it might take and they just said "I dunno" only to find out THREE DAYS LATER that it'll take 2 weeks. I have a job, I have a kid, I need a vehicle. They asked if I needed a rental because I might need it, but how would they know I needed a rental?? And the bumper is fixed but it's not even screwed on all the way and the bottom of my car is STILL falling apart. At this point I should have just not gotten it fixed.

Customer Service

The employees were nice, but the fact that the people at the desk can't give me any answers to my questions then ask if I have any other questions really just didn't make sense.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Service was quick and questions were well answered. Good communication and frequent updates on car. Overall, staff was friendly and knowledgeable. Will definitely come back when I have car issues. Thank you again!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I don’t think so

Repair Quality

The service was great, but for the fix it took 2 weeks, and it was just a couple of scratches on the door and on the rear wheel guard, I think that is too much.

Customer Service

Good service!!

Kept me Informed?

No

Ready on Time?

No

My Experience

You all did a great job on the repairs.

Likely to Recommend

Repair Quality

Good service

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Excellent work

Customer Service

Very satisfying

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Great workmanship and the team kept me updated with the progress

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Keith, you and your staff are amazing!!!! My family and I always honor our 30 day rule. We make sure. Everyone was impressed. We value good work regardless if it is minor or major. Everyone has stated they will check you out in the future and so will I. Thanks

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Kinley and Jevana, from Morrisville NC location were the best. Always happy to answer any questions we had. Thank you Kinley and Jevana

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Caliber collision was outstanding in every sense of the word, from the time I checked in with the receptionist until the time I walked around my vehicle, which looked exceptional. I was so glad USAA referred me to caliber collision..

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The team managed my repair timely and thoroughly. I would definitely use them in the future.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My car didn’t have any gas in it and I barely made it to the gas station.

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very good job.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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