Caliber - Morrisville

4.8 (1,384reviews)
96%
120 Airtech Dr,  Morrisville,  NC  27560
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In operation 29 years.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (1,384)

Customers say
Overall Customer Satisfaction
Customers consistently praised Caliber Collision for outstanding service quality, proactive communication, and timely repairs. Many highlighted the flawless repair work, with vehicles returned looking brand new. Regular text and phone updates throughout the repair process were frequently commended, giving customers confidence and peace of mind. Repairs were often completed ahead of schedule, which delighted many customers. Staff were widely described as professional, friendly, and genuinely caring. A few customers noted areas for improvement directly from their experiences, including occasional communication gaps, delays in informing them of repair timelines, minor quality issues upon vehicle return, and instances where promised delivery dates shifted. Overall, the vast majority of customers expressed high satisfaction and indicated they would recommend Caliber Collision to others.
AI-Generated from reviews written in the last 12 months
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"... me informed throughout the entire repair process. They did an amazing job on my car. When I picked it up, it looked fantastic — honestly, you could ..." Read more
"The service at the Cary location was excellent! My car looks brand new, they returned it spotless. The staff was professional, friendly, and easy to ..." Read more
"... entire repair process. The work they did was amazing—my car doesnt even look like it was in a hit-and-run. The staff were very pleasant, professional, and ..." Read more
"Excellent job. Best part were the continuous updates on the process."
"... great, no problems with the quality of workmanship…the communication was poor and caused a delay in getting the car in and back in a timely manor. ..." Read more
"Great customer care. Kept me informed of the progress as repairs were being made. Would highly recommend Caliber Collision because ..." Read more
"They did a great job keeping us updated as to what they were doing and how long it would take."

My Experience

Likely to Recommend

Repair Quality

Customer Service

Staff are nice

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

My caliber rep was amazing! Professional and knowledgeable! Well done

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I was updated. My car looks great. And a paper floor mat was placed down to not get my mat dirty. My car was handeled with care!

My Experience

McKinley helped me get the collision evaluation, followed up on my progress, and explained the scope of work. I really appreciated his support and warm reception.

My Experience

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great work as always. Have had several fleet repairs done. All to satisfaction.

My Experience

My experience was completely seamless. Rental car delivered in minutes, daily updates and easy drop off and pick up.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Thank you for repair

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

No

Ready on Time?

No

My Experience

My Experience

Timely service

My Experience

McKinley was great! Fast and efficient communication the entire time, everyone was very professional and kind! I would highly recommend doing business with them. :)

My Experience

The staff was amazing and mad the entire customer experience world-class.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

No evidence of damage; looks like new :)

Customer Service

Friendly, focused on customer and great communication skills.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Service was wonderful from the Front Desk to the service advisor. I really appreciated the text updates on the progress of the repairs. And when I picked up, the vehicle, literally looked brand new. They also had done a lovely job of cleaning it as it was spotless inside and out.

My Experience

Excellent work and excellent service. Very professional during the whole process.

My Experience

Repairs look great. Employees are nice people.

My Experience

Great service and great repair. Thank you

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

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