CARSTAR Auto Body of Cary

4.9 (1,762reviews)
98%
8230 Chapel Hill Road,  Cary,  NC  27513
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Shop AssistantSparkles

In operation 8 years.

Carstar Autobody of Cary is Located at 8230 chapel hill road, We are a full service collision repair shop. Equipped with the latest tools to repair todays vehicles

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (1,762)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its outstanding service quality, clear and proactive communication, and impressive timeliness. Many highlight the seamless, stress-free repair experience, with staff described as professional, friendly, and knowledgeable. Frequent text and phone updates throughout the repair process are widely appreciated. Numerous customers noted their vehicles were completed ahead of schedule, and many were pleasantly surprised to receive their cars cleaned inside and out. A small number of customers noted concerns around workmanship issues, undisclosed in-shop damage, and delays, reflecting areas customers feel could be strengthened.
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"Early by a week"
"Finished 2 days early and the repairs are beautifully done. 100% would recommend to anyone needing body workrepairs."
"My car was one to two weeks after the estimated date and then it was back in the shop for another few ..." Read more
"... when your vehicle will be done, I was pleased when my vehicle was done a day early. Whats even better is that they keep you updated ..." Read more
"The repairs are perfect and were completed sooner than expected. Communication was fabulous, every question answered ..." Read more
"The car was repaired very quickly. I was kept up on the progress frequently. Both people I spoke with were both friendly and helpful."
"Looks just like the day I bought it. I enjoyed the great communication keeping me up to date with the repairs and the detail job inside and out thank you all."
"... perfect and were completed sooner than expected. Communication was fabulous, every question answered lickety-split." Read more
"Not satisfied with Allstate and CARSTAR communication regarding vehicle repair status, or is vehicle a total loss ..." Read more

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Overall everything was great. They had no control of parts being available.

Repair Quality

As always CarStar does top rated work. I am very pleased.

Customer Service

Everyone was very pleasant and amenable to my needs.

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Repair Quality

The repair looks great. It is obvious that much was taken during the repair process.

Customer Service

The communications were topnotch. I really appreciated the simple and frequent text updates.

My Experience

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They were great, surprisingly very easy

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My Experience

CARSTAR Autobody Of Cary repaired the damage to my car completely and much faster than I expected. I highly recommend them to anyone needing collision repair.

My Experience

My repair job was done very professionally and within the promised time ! I am extremely satisfied with their service.

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Repair Quality

Everything worked perfectly: they were on time , quality of work was excellent and they even washed inside of my car before returning it to me !! Awesome job and customer service!

Customer Service

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Already spread the word about Carstar.

Repair Quality

Carstar is winning team! Every bit of the process was spectacular, from customer service to repairs to clean-up to the perfection of the overall job.

Customer Service

Can’t say enough about the customer service. Even the status emails were great and always spot-on with estimates of the timeline. Every question answered every step of the way.

Returned Clean

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Repair Quality

This company is top notch. Very satisfied with customer service and autobody repairs. I would definitely recommend them.

Customer Service

My Experience

Exemplary service experience. Beautiful repair to my Pilot. Front desk lady was extremely cordial and helpful. Everything was easy and I would highly recommend Carstar.

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My Experience

Cathy is so knowledgeable and helpful! She made this process so easy!

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My Experience

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My Experience

The entire experience was excellent, from check in (thanks, Cathy) through the repair and pick up. Riley and Cathy kept me informed at all stages of the repair. The car, when I picked it up—2 days earlier than estimated—was spotless and cleaned inside and out. I would—and already have—recommend Carstar to my friends.

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I have already recommended Carstar to friends.

Repair Quality

Very happy with whole experience with Carstar.

Customer Service

Very pleasant, efficient, communicated well.

Returned Clean

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Repair Quality

Cathy and Crystal are the best and most efficient and knowledgeable people I have ever dealt with in an autobody shop. They both show up early and answer the phone… they treated me as the most important person in the room, and it did not go unnoticed!! Thank you Carstar!!

Customer Service

Cathy and Crystal were amazing!!

Returned Clean

My Experience

When I got my car I was hoping I received a survey. Thank you for a job well done. My call was scratched on the passenger back door to the bumper carstar did a great job and the paint matches. I highly recommend!